Experience

Citadel Theatre

• Reception and Customer Service Representative

  • Jun 2015 - Present

• Customer Service Representative

  • Jun 2015 - Present



Dauphines Bakery

• Front Of House Manager

  • Apr 2015 - Oct 2017

  · Orchestrated positive customer experience by overseeing the weekend front of house operations. This included handling patron complaints, maintaining an extremely high standard of product and assisting with almost all cafe functions. · Enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. · Trained staff on proper procedures, safety regulations and productivity strategies.



Shiseido

• Counter Manager

  • May 2014 - Sep 2015

  · Developed and nurtured relationships with clients by creating and maintaining client files, dedicated personal assistance, issue resolution and makeup and skin care knowledge and skills. · Maintained clean, adequately stocked and organized kiosk by streamlining daily operations and introducing new procedures. · Met and exceeded sales goals and accomplished business objectives by promoting target products and creating enticing offers including contests, giveaways and… · Developed and nurtured relationships with clients by creating and maintaining client files, dedicated personal assistance, issue resolution and makeup and skin care knowledge and skills. · Maintained clean, adequately stocked and organized kiosk by streamlining daily operations and introducing new procedures. · Met and exceeded sales goals and accomplished business objectives by promoting target products and creating enticing offers including contests, giveaways and gift-with-purchase. · Offered hands-on assistance to customers, assessing needs and maintaining knowledge of customer preferences. Show more Show less



Frankie's Flowers

• Delivery Driver

  • Jan 2013 - Aug 2014

  • organized, prepared and delivered flowers/arrangements daily, sometimes multiple times dailyduring busy seasons. • processed incoming deliveries of product quickly and efficiently as to ensure the health of the plantsand flowers. • Ensured health and vitality of the products both in store and en-rout. including pruning, watering,feeding, rotating and packaging so that arrangements were not damaged in transit. • served customers and performed typical retail duties… • organized, prepared and delivered flowers/arrangements daily, sometimes multiple times dailyduring busy seasons. • processed incoming deliveries of product quickly and efficiently as to ensure the health of the plantsand flowers. • Ensured health and vitality of the products both in store and en-rout. including pruning, watering,feeding, rotating and packaging so that arrangements were not damaged in transit. • served customers and performed typical retail duties such as helping customers choosearrangements, packaging, proving care instructions and closing sales. • responsible for the cleaning and organization of the delivery bay and the shop floor. • Executed holiday displays including choosing a theme, planning, creating and maintaining throughthe season. Show more Show less