Personal Trainer

Personal Fitness Trainer

• Sep 2015 - Present

Helpdesk Administrator/Technician

• Sep 2013 - May 2014

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responded to queries either in person or over the phone. Installed, modified, and repaired computer hardware and software. Responded to email messages for customers seeking help. Asked questions to determine nature of problem. Walked customers through problem-solving process. Followed up with customers to ensure issue has been resolved. Maintained ticketing system and ensured that tickets were worked in a timely manner. Used VSphere to create and maintain virtual machines. Troubleshot printer issues and maintained printers. Troubleshot connectivity and A/V issues. Show less

Service Desk for JetBlue Airways

• Jul 2012 - Jan 2013

Provided computer help desk support via telephone and email communications with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolution. Performed upgrades, installation of software and drivers and essential desktop troubleshooting. Assisted in troubleshooting user problems relating to operating and browser issues. Installed, configured and troubleshot different software applications. Resolved user software and hardware issues. Documented customer service issues to support technical fixes Show less

Technical Support Representative

• Feb 2012 - Jun 2012

Handled all internal and external customer calls and questions relating to DealerTrack's software and hardware products provided to our customers Resolved all issues within 24 hours of the day that they were received in a professional manner Provided various levels of troubleshooting assistance to clients Escalated any issues that could not be resolved to the appropriate Level 2 Customer Support group, and took responsibility for learning what steps the Level 2 Customer Support Representative followed to resolve the issue, thereby increasing my knowledge of troubleshooting Communicated any outstanding and/or critical issues, including customer concerns, immediately to the Manager and/or assigned Team Lead Show less

Security Analyst/Level 2 Help Desk

• Sep 2009 - Nov 2010

Set up new accounts and modified existing accounts for users while adhering to Capital One security guidelines. Worked incident tickets, which involved resetting passwords, unlocking accounts and troubleshooting to resolve various issues. Offered remote assistance when necessary. Used ticketing systems such as Remedy, Peregrine and HP Service Manager on a daily basis and have also done some work in Outlook and Active Directory. Set up new accounts and modified existing accounts for users while adhering to Capital One security guidelines. Worked incident tickets, which involved resetting passwords, unlocking accounts and troubleshooting to resolve various issues. Offered remote assistance when necessary. Used ticketing systems such as Remedy, Peregrine and HP Service Manager on a daily basis and have also done some work in Outlook and Active Directory.

Customer Service Representative

• Jul 2007 - Aug 2009

Received incoming calls from bank customers; interacted to provide information in response to inquiries about products or services. Explained policies, regulations to bank customers; took necessary steps to research and resolve account issues and inquiries Escalated issues and complaints as appropriate for final resolution Accurately facilitated transactions within accounts, including but not limited to: fund transfers, debit card activations, wiring of funds to foreign bank accounts, and providing funds through overdraft. Added value to position by consistent independent resolution of customer issues, which contributed to customer retention. Show less