Experience

Terra Translations

• United States
• Translation and Localization
• 100 - 200 Employee

• Chief Strategy Officer (CSO)

  • Jul 2022 - Present

• Director of Business Strategy

  • Sep 2019 - Jul 2022

  • Develop one-, three-, and five-year strategic plans focused on implementing data-driven initiatives, maximizing capital investment, and mitigating friction of organizational change.• Cultivate an efficient and lean operational infrastructure sustainable for high-growth projections. • Execute a custom, cross-cultural, company-wide continuous education program focused on providing a premium customer experience and ensuring success in newly penetrated markets. • Facilitate the development and maintenance of new and existing high profile client relationships in collaboration with a team of business development managers.• Manage a portfolio of highly complex and innovative objectives to differentiate corporate services in a perceived commoditized industry. Show less

• Business Development Manager

  • Jun 2018 - Sep 2019

  • Formulated positioning strategies, in collaboration with the Chief Executive Officer, with a five year goal to become the #1 language service provider (by revenue) in Latin American.• Cultivated new relationships within the supplier diversity community to leverage company positioning as a small, women and minority owned business.• Evaluated current company processes in marketing, sales and operations and make recommendations to reach a new customer base, create efficiencies, and increase revenue.• Determined market conditions for English to Spanish localization needs to develop and implement new strategies for a South American language services provider emerging in the US market.• Collaborated with a virtual team based in Buenos Aires regularly to ensure growth initiatives are aligned and to monitor current project execution. Show less



McMaster-Carr

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• International Credit Manager

  • Jun 2017 - Apr 2018

  • Reduced aging receivables exceeding 90 days by 50% over a six-month period without impacting projected sales expectations. • Developed and executed monthly presentations to the Director of Finance and the Vice President, reporting current state of outstanding receivables, large customer balances, global industry trends of concern and suggested strategies to mitigate risk of loss. • Executed methodical critical-thinking patterns and decision-making strategies to ensure maintenance of an appropriate level of credit exposure as determined by company leaders. • Managed company credit exposure for all international customers. • Profiled and analyzed new customers to determine credit worthiness by utilizing third party financial reporting tools and evaluating global economic and industry conditions. Show less

• Customer Experience Manager

  • Jun 2016 - Jun 2017

  • Assessed customer requests falling outside standard operating procedure to determine cost-benefit and alignment with company mission, while providing superior service to the customer. • Served as point of contact for priority customer feedback, developing and executing strategies for resolution.• Managed customer e-commerce integrations, safeguarding against purchasing and invoicing interruption. • Developed and managed short-term and long-term projects to simultaneously improve the customer experience and reduce inefficient operations.• Advocated as a cross-functional partner to uncover synergies amongst various departments involved in the customer order cycle, including sales, marketing, finance, and shipping. Show less

• Corporate Risk Portfolio Manager

  • May 2014 - Jun 2016

  • Analyzed individual customer portfolios to determine credit worthiness, define credit extensions, and establish purchasing restrictions in order to reduce financial risk exposure.• Evaluated customer financial data to extrapolate payment and buying trends, anticipating customer liquidity, solvency and seasonality, to determine customer credit exposure.• Developed strategies and purchase limits for delinquent customers, improving historical collection rates. • Served as department point of contact to provide recommendations for complex payment scenarios and high-risk client activity. • Managed several VIP client portfolios, promoting special attention to the customer experience and ensuring proper conclusion of the sales cycle. Show less

• International Operations Coordinator

  • Jun 2012 - Jun 2014

  • Expedited internal supply chain processes to reduce standard customer lead times by 50% on average.• Collaborated with international customs agencies and international carriers to troubleshoot delivery impediments to global customers in 150 countries. • Regularly managed the packaging and transport of multiple complex, high-value international orders, proactively reducing points of friction to meet or exceed customer delivery expectations. • Motivated external supply partners to rapidly source out of stock or custom material by leveraging professional relationships, thus improving the customer experience. Show less

• International Sales Auditor

  • Jan 2010 - Jun 2012

  • Curated an improved order placement process, in cooperation with department management, to decrease operational impact of sales volume fluctuation, increase department capacity and improve security of protected information. • Charged with the project management of researching and preparing data for quarterly filings to the U.S. Department of Commerce, ensuring corporate compliance.• Confirmed adherences to U.S. export regulations, facilitating clearance through international customs authorities.• Delineated clear objectives related to customer Incoterms to ensure proper shipment, clearance and delivery of customer orders. Show less



ComputerTraining.edu

• United States

• Executive Enrollment Director

  • Jun 2009 - Dec 2009

  • Orchestrated the training process for all new employees while maintaining the responsibilities of a Director of Admissions. • Provided recommendations and managed growth and development of employees at underperforming campuses.• Created an on-boarding handbook and supplementary materials, as well as executed continuing education and mentoring.

• Director of Admissions

  • May 2006 - Jun 2009

  • Facilitated the admissions process for a nationwide Microsoft IT Academy by educating prospective students about the course curriculum, executing the financing process and determining admission criteria alignment.• Maintained the highest student retention rate nationwide. • Cultivated a cross-functional team dynamic amongst all internal departments and external partners to ensure student success, including Career Services, Technical Instructors, Bursar’s Office, and Sallie Mae.



Alpha Chi Omega Fraternity, Inc.

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Regional Manager

  • May 2005 - May 2006

  • Managed two Regional Consultants and supported 21 collegiate chapters in the Northeastern region.• Allocated organizational resources to employees and regional volunteer groups.• Developed long-term relationships with high-level campus officials to ensure open lines of communication between the university and the organization. • Served on the expansion planning committee, developing a comprehensive strategy to identify the collegiate campuses with greatest membership potential.

• Regional Chapter Consultant

  • Sep 2003 - May 2005

  • Mentored 16 collegiate chapters, with a focus on leadership development.• Analyzed and aligned recruitment strategies to maximize new member acquisition.• Researched and executed educational programs designed specifically for risk management areas of concern at each campus.• Built out and executed an expansion strategy to establish a new chapter at Carthage College in Kenosha, Wisconsin.