Experience

Natural Pawz

• United States
• Retail
• 1 - 100 Employee

• Assistant Store Manager

  • Oct 2022 - Present

  As an Assistant Store Manager, I made a difference in the lives of pets by influencing the performance and behavior of store Team Members under the direct supervision of the Store Manager. It was my responsibility to provide exceptional customer service, help increase store awareness, achieve business results, and assist with operational processes. Unfortunately all Natural Pawz locations will be closing at the end of February 2023. As an Assistant Store Manager, I made a difference in the lives of pets by influencing the performance and behavior of store Team Members under the direct supervision of the Store Manager. It was my responsibility to provide exceptional customer service, help increase store awareness, achieve business results, and assist with operational processes. Unfortunately all Natural Pawz locations will be closing at the end of February 2023.



Pet Supermarket

• United States
• Retail
• 500 - 600 Employee

• Assistant Store Manager

  • Feb 2022 - Oct 2022

• Assistant Store Manager

  • Feb 2021 - Feb 2022

• 3rd Key

  • Sep 2019 - Feb 2021

• 4th Key

  • Jul 2018 - Sep 2019

• Sales Associate

  • Feb 2018 - Jul 2018



Lone Star College

• United States
• Higher Education
• 700 & Above Employee

• Specialist III - Accounts Receivable

  • Jan 2017 - Nov 2017

  Specialist III – Accounts Receivable Lonestar College Montgomery, Conroe, TX January 2017 – November 2017 Under limited supervision, my position oversaw a majority of Business Office operations as it pertained to student Accounts Receivables and collection functions. I worked with students to provide detailed account information, coordinated all collecting activities, and trained and coordinated the work of part-time employees. I also took on a leadership role in the absence of… Show more Specialist III – Accounts Receivable Lonestar College Montgomery, Conroe, TX January 2017 – November 2017 Under limited supervision, my position oversaw a majority of Business Office operations as it pertained to student Accounts Receivables and collection functions. I worked with students to provide detailed account information, coordinated all collecting activities, and trained and coordinated the work of part-time employees. I also took on a leadership role in the absence of Bursar's Office Business Manager. I monitored the progress and efficiency of workflows and responded to changes in client/student needs as necessary. I implemented and directed processes to facilitate higher productivity and increased accuracy within department's operations. Job Skills • Responsible for a variety of billing and reconciliation functions, ensuring policies and procedures are followed and ensuring compliance with all applicable regulatory requirements. • Oversees, communicates and performs all billing and reconciliation as it relates to vendors and to student accounts. • Resolves problems and issues surrounding operations including communication with students, faculty, vendors, third party, and System Office. • Responsible for accounts receivable, including payments, offsite payments, daily drop reports, manual drop requests, payment intent forms, B07 billing and tracking, refunds, payment plans, and collections. • Acts as back-up for Bursar job functions. • Responsible for entering Budget Journals and Journal Entries. • Trains and coordinates the work of part-time employees. • Responsible for various other related duties as assigned.

• Specialist II – Accounts Payable

  • Sep 2015 - Jan 2017

  Specialist II – Accounts Payable Lonestar College Montgomery, Conroe, TX Sept 2015 – January 2017 As a Specialist II – Business Services I was the Prepay Auditor over the Travel and Expense module, I handled the distribution of declining balance cards, and I oversaw the student collection process and billing of student accounts. This job required initiative and judgement based on knowledge of the organization, functions, policies, and procedures. Job Skills • Monitors… Show more Specialist II – Accounts Payable Lonestar College Montgomery, Conroe, TX Sept 2015 – January 2017 As a Specialist II – Business Services I was the Prepay Auditor over the Travel and Expense module, I handled the distribution of declining balance cards, and I oversaw the student collection process and billing of student accounts. This job required initiative and judgement based on knowledge of the organization, functions, policies, and procedures. Job Skills • Monitors, reconciles, and approves travel and expense transactions daily • Ensures proper documentation is attached to expense reports • Provides guidance and directions to campus personnel in System policies and procedures • Requests declining balance cards for employees and handles the distribution of those cards • Runs reports and maintains spreadsheets for all expense report activity, travel authorizations, and travel and expense card transactions • Represents the System to students and campus personnel. Communicates with customers; answers questions and solves problems • Reconciles collection accounts and performs billing • Enters Budget Journals and Journal Entries • Serves as back-up to the Pro-Card Auditor position • Responsible for other reasonable, related duties as assigned

• Part-Time Specialist III

  • Oct 2005 - Aug 2015

  Part-Time Specialist III Lonestar College Montgomery, Conroe, TX Oct 2005 – Aug 2015 As a part-time Specialist III I worked closely with students to provide advice and information about their student accounts and monetary transactions. Typical duties involved information gathering and presentation of this information to students. A working knowledge of advising, financial aid, student records, and district policies was also implemented as necessary. Job Skills • Perform… Show more Part-Time Specialist III Lonestar College Montgomery, Conroe, TX Oct 2005 – Aug 2015 As a part-time Specialist III I worked closely with students to provide advice and information about their student accounts and monetary transactions. Typical duties involved information gathering and presentation of this information to students. A working knowledge of advising, financial aid, student records, and district policies was also implemented as necessary. Job Skills • Perform cashiering functions including tuition payments, waivers, refunds, and miscellaneous transactions. • Perform extensive research of student accounts both in I-Star and the previous Datatel system. • Work with students in person, by phone, or by email to provide detailed account information. • Answer Business Office emails and Call Center requests via phone. • Assist students with payment plans and refund profiles. • Place and release student holds. • Record and issue vending refunds • Research student's collections with Conserve and prepare aging debts to be sent to collections. • Correct student accounts through reversals, posting student transactions, removing fees as required, or corresponding with the Student Financials Department • Also responsible for various related duties as they were assigned