Colleen Patterson
Vice President of Clinical eXcellence at The Clinician Exchange- Claim this Profile
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Topline Score
Bio
Azaz Mehmood
Colleen is an excellent leader and consummate professional. Quite frankly, Colleen is one of the hardest working people I have ever known. She always keeps her word and sets the standard of excellence for the company. She is often at the vanguard of any new project or initiative and inspires the team through her example. I have learned a great deal from her as a professional. Colleen always makes time to mentor team members both professionally and in their personal development, regardless of how busy she may be. I admire her ambition, her work ethic, and her generosity. I am fortunate to work alongside her and learn from her at TCX.
Dorothea Anita Tanner
Colleen came in and improved the system for scheduling product training so that it takes a tiny fraction of the time it did in the past and is much more time efficient and accurate. She is always available to assist in whatever capacity is necessary to guarantee complete customer satisfaction.
Azaz Mehmood
Colleen is an excellent leader and consummate professional. Quite frankly, Colleen is one of the hardest working people I have ever known. She always keeps her word and sets the standard of excellence for the company. She is often at the vanguard of any new project or initiative and inspires the team through her example. I have learned a great deal from her as a professional. Colleen always makes time to mentor team members both professionally and in their personal development, regardless of how busy she may be. I admire her ambition, her work ethic, and her generosity. I am fortunate to work alongside her and learn from her at TCX.
Dorothea Anita Tanner
Colleen came in and improved the system for scheduling product training so that it takes a tiny fraction of the time it did in the past and is much more time efficient and accurate. She is always available to assist in whatever capacity is necessary to guarantee complete customer satisfaction.
Azaz Mehmood
Colleen is an excellent leader and consummate professional. Quite frankly, Colleen is one of the hardest working people I have ever known. She always keeps her word and sets the standard of excellence for the company. She is often at the vanguard of any new project or initiative and inspires the team through her example. I have learned a great deal from her as a professional. Colleen always makes time to mentor team members both professionally and in their personal development, regardless of how busy she may be. I admire her ambition, her work ethic, and her generosity. I am fortunate to work alongside her and learn from her at TCX.
Dorothea Anita Tanner
Colleen came in and improved the system for scheduling product training so that it takes a tiny fraction of the time it did in the past and is much more time efficient and accurate. She is always available to assist in whatever capacity is necessary to guarantee complete customer satisfaction.
Azaz Mehmood
Colleen is an excellent leader and consummate professional. Quite frankly, Colleen is one of the hardest working people I have ever known. She always keeps her word and sets the standard of excellence for the company. She is often at the vanguard of any new project or initiative and inspires the team through her example. I have learned a great deal from her as a professional. Colleen always makes time to mentor team members both professionally and in their personal development, regardless of how busy she may be. I admire her ambition, her work ethic, and her generosity. I am fortunate to work alongside her and learn from her at TCX.
Dorothea Anita Tanner
Colleen came in and improved the system for scheduling product training so that it takes a tiny fraction of the time it did in the past and is much more time efficient and accurate. She is always available to assist in whatever capacity is necessary to guarantee complete customer satisfaction.
Credentials
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2023 Core Product Certification
SmartsheetMar, 2023- Oct, 2024 -
Control Center Blueprint Builder
SmartsheetMay, 2022- Oct, 2024 -
Smartsheet 2022 Core Product Certification
SmartsheetApr, 2022- Oct, 2024 -
Smartsheet Product Certified User
SmartsheetJan, 2021- Oct, 2024 -
Hubspot Marketing Software
HubSpot AcademyAug, 2018- Oct, 2024 -
Smartsheet Certified User
SmartsheetJul, 2018- Oct, 2024
Experience
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The Clinician Exchange
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Vice President of Clinical eXcellence
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Jun 2021 - Present
- Build strategies around the end-to-end client support eXperience to serve our clients better than any other company, at an appropriate cost structure- Establish industry best client experiences for all service interactions- Drive innovative solutions: Design, discover and implement tools, strategies, and organizational optimizations to improve client satisfaction and increase the efficiency- Baseline, manage, and improve multichannel team performance, with meaningful KPIs- Drives a culture of continuous improvement as evidenced by measurable (metrics and) results- Collaborates with teams to ensure that client support is aligned with the overall product, marketing, and service strategies of the client and drive desired outcomes- Demonstrates and upholds Core Values to create a culture where employees and clients want to be Show less
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Director of Commercial Operations
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Apr 2019 - Jun 2021
Healthcare, Recruiting, Staffing, Analytics, Leadership, Management, Social Media, e-Learning Solutions, Instructional Design, Content Writing, Smartsheet SME, Project Management, Webinar Management. I am responsible for all lines of business to ensure customer satisfaction and profitability.
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Clinicial Logistics Manager
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Mar 2018 - Mar 2019
In this role I was responsible for the development, implementation, and execution of workflow structures for the coordination of clinical engagements.
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Med-TeXperts
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Hospitals and Health Care
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Executive Producer and Project Manager
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Jan 2021 - Present
- Produce and Project Manage all Med-TeXpert Webinar and Medtech Business Academy (MBA) Podcast events. - Coordinating panelists and guest speakers to ensure adequate participation. - Intro and Outro voiceover talent - Management of topics, events, calendars, marketing, website and socials. - Produce and Project Manage all Med-TeXpert Webinar and Medtech Business Academy (MBA) Podcast events. - Coordinating panelists and guest speakers to ensure adequate participation. - Intro and Outro voiceover talent - Management of topics, events, calendars, marketing, website and socials.
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Front Office Manager
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Sep 2009 - Mar 2018
Office Management, HR, Payroll, Accounts Receivable, Insurance Billing and Coding, Medical Cross-Coding, OSHA Compliance, Team Leadership and Supervision, Marketing, Data Analytics, Information Technology Office Management, HR, Payroll, Accounts Receivable, Insurance Billing and Coding, Medical Cross-Coding, OSHA Compliance, Team Leadership and Supervision, Marketing, Data Analytics, Information Technology
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Bankers Life
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United States
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Insurance
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700 & Above Employee
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Insurance Agent
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2007 - 2008
Customer Service, Policy Management, Financial Services, Training new team members, Sales. Customer Service, Policy Management, Financial Services, Training new team members, Sales.
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State Farm ®
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United States
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Insurance
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Insurance Agent
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2004 - 2007
Customer Service, Policy Management, Financial Services, Sales, Bank Products and Bonds. Customer Service, Policy Management, Financial Services, Sales, Bank Products and Bonds.
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Education
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St. Petersburg College
Bachelor's degree, International Business
Community
