Experience

LinkAble

• South Korea
• Motor Vehicle Manufacturing

• Chair Of The Board Of Trustees

  • Oct 2020 - Present

  Woking, England, United Kingdom A charity that provides lifelong support to people with learning disabilities and autism to help them achieve their full potential and be valued by society.


@Gap Year............and then some
• Director & General Manager

  • Sep 2014 - Sep 2020


CITB - Construction Industry Training Board

• Director

  • Jan 2010 - Jun 2014

  Led a ‘Trading’ Portfolio (of £45M T/O) supporting CITB’s wider aims - comprising four businesses employing c500 (directly & sub-contracted):- o Testing – providing 600,000 H&SE tests p.a. and 20,000 plant tests p.a. in 400 centres, o Competence Card Schemes- 300,000 cards issues p.a. (circa 2M cards in circulation), o Cskills Awards – 180,000 vocational qualifications p.a. in 900 centres, o HS & E Publications – 350,000 units sold p.a. in paper, disc, web, and ‘app’… Show more Led a ‘Trading’ Portfolio (of £45M T/O) supporting CITB’s wider aims - comprising four businesses employing c500 (directly & sub-contracted):- o Testing – providing 600,000 H&SE tests p.a. and 20,000 plant tests p.a. in 400 centres, o Competence Card Schemes- 300,000 cards issues p.a. (circa 2M cards in circulation), o Cskills Awards – 180,000 vocational qualifications p.a. in 900 centres, o HS & E Publications – 350,000 units sold p.a. in paper, disc, web, and ‘app’ formats. Show less



National Grid

• United Kingdom
• Utilities
• 700 & Above Employee

• General Manager Industrial & Commercial Metering

  • Oct 2005 - Dec 2009

  Led a £70M revenue unit of 170 direct reports and 250 contract field engineers with responsibilities including safety, engineering policy,quality systems, service procurement, customer service and satisfaction - through a period of significant change..



Nuffield Health

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• General Manager Health Screening

  • Feb 2004 - Oct 2005

  Turned around a £14M T/O free standing business via increased capacity, process re-engineering and clear leadership. Network of 43 clinics, 200 employees across:- central booking, B2B sales, marketing, finance & HR plus 240 contracted GPs (p/t):- • Strong growth (20% p.a.) from B2B contract wins & innovative spend on B2C marketing, • Implemented integrated IT, customer feedback technology & multi-site benchmarking



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Head of ATM Response

  • Jun 2001 - Feb 2004

  Start up of a new Business Unit (to £12Mp.a. 4 managers, up to 30 call centre agents and 200 engineers) to deliver improved maintenance services to Financial Institutions across 10,500 ATMs (cash machines). Step changes in process & technology (£1.6M investment) including: initiation of; a (web based) contact centre, a parts supply chain, asset management principles and supporting M.I. • Evolved a faster, lower cost service model through up-skilling the 1st line engineer’s role, • Led… Show more Start up of a new Business Unit (to £12Mp.a. 4 managers, up to 30 call centre agents and 200 engineers) to deliver improved maintenance services to Financial Institutions across 10,500 ATMs (cash machines). Step changes in process & technology (£1.6M investment) including: initiation of; a (web based) contact centre, a parts supply chain, asset management principles and supporting M.I. • Evolved a faster, lower cost service model through up-skilling the 1st line engineer’s role, • Led successful tender bids for engineering contracts (typically £25M scale over 5 years), • Strategy/bid to acquire BT’s phone box maintenance (£30M p.a.) and TUPE for 750. Show less



Surrey County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Interim Strategy Consultant (part time)

  • Jan 2000 - May 2001

  Contracted to manage critical projects on time and within budget:- • ‘Front-of-House’ call/transaction centre as first point of contact for 1 million residents. • Rationalised recruitment (for 4,500 new employees p.a.), procured and appointed a single supplier for (000’s of) temporary staff, outsourced Occupational Health services. This project work was undertaken in parallel with the role below.



Storeco Investments

• CEO

  • Sep 1999 - Jan 2001

  Led 3 colleagues to create a business plan to bring USA ‘Self-Storage’ concept to the UK. • Spearheaded Ernst & Young-backed campaign seeking £12 million in V.C. funding.



Wickes

• United Kingdom
• Retail
• 700 & Above Employee

• Director of Operations

  • Jun 1996 - May 1999

  Promoted to oversee all operational and customer service functions across 125 stores and 4 distribution centres. £600M T/O, operating budgets of £110m p.a. capital expenditure of £20m p.a. and up to 4,000 staff. 60 new stores were opened during this period. • Initiated productivity measures, reduced shrinkage to 0.7% via barcode scanning, • Redesigned supply chain, outsourced implementation £16M Cap & £3M p.a. savings, • Established a customer service centre to track data to informed… Show more Promoted to oversee all operational and customer service functions across 125 stores and 4 distribution centres. £600M T/O, operating budgets of £110m p.a. capital expenditure of £20m p.a. and up to 4,000 staff. 60 new stores were opened during this period. • Initiated productivity measures, reduced shrinkage to 0.7% via barcode scanning, • Redesigned supply chain, outsourced implementation £16M Cap & £3M p.a. savings, • Established a customer service centre to track data to informed decision-making.

• Director International Business Development

  • Jun 1995 - Dec 1996

  Managed operational aspects of new market penetration and supply chain strategy:- • Facilitated opening 6 stores in South Africa working with a JV partner (Barloworld Ltd.), • Completed planning/agreement for 60 stores JV in Germany (partner Stinnes A.G.), • Set up an export unit trading with Russian wholesalers in Moscow, generating £2M T/O

• Regional Controller

  • Nov 1993 - Aug 1995

  Managed 11 Super Stores with £45M revenue and circa 400 staff:- • Facilitated opening 4 new stores, along with 1 major refit project.



Shell

• Oil and Gas
• 1 - 100 Employee

• Manager Retail Gasolines

  • May 1991 - Aug 1993

  Responsible for brand, pricing and profitability of forecourt fuels (£1.4BN of revenue)

• Manager Retail/Distribution Projects

  • May 1989 - May 1991

  • Saved £1.3M p.a. in distribution costs; led team to optimise 1,500 weekly orders • Led successful ISO 9002 accreditation project across Retail & Distribution operations.

• Manager Retail Operations

  • Nov 1987 - May 1989

  East Anglia and London Responsible for 200 filling stations; 110 company owned, 90 franchised or licensed,

• Engineer Fleet Services

  • Nov 1985 - Nov 1987

  Streamlined fleet maintenance ops. (400 HGVs & 10 workshops) through I.T. introduction.

• Engineer Transport Fuels

  • Sep 1983 - Nov 1985

  Technical support on a wide range of products to commercial and retail departments in UK

• Research Student

  • Sep 1980 - Sep 1983

  King's College, Cambridge University - Ph.D.



Jaguar Land Rover

• Research Engineer

  • Jul 1979 - Sep 1980

  Engines & Transmissions Development.

• Apprentice Toolmaker, then sponsored Industrial Student.

  • Aug 1973 - Sep 1979

  Industrial Student - (24 months in 8 Technical & Commercial Departments) 1975 - 79. Tool Making & Machine Tool Maintenance 1973 - 75