Director Of Admissions

• Oct 2020 - Present

Insurance Agent

• Mar 2019 - May 2020

Top sales agency in December 2019 breaking overall sales record in new policies Marketed and grew a client base of over 400 commercial and personal clients Fully licensed for both Property & Casualty and Life & Health in Arizona. Took incoming calls for clients and answered questions & completed cross-sales Helped to establish a more efficient ways to generate and track sales Successfully closed In-person and phone sales consultations Created phone marketing system. Hired… Show more Top sales agency in December 2019 breaking overall sales record in new policies Marketed and grew a client base of over 400 commercial and personal clients Fully licensed for both Property & Casualty and Life & Health in Arizona. Took incoming calls for clients and answered questions & completed cross-sales Helped to establish a more efficient ways to generate and track sales Successfully closed In-person and phone sales consultations Created phone marketing system. Hired, trained and managed a marketing team Show less Top sales agency in December 2019 breaking overall sales record in new policies Marketed and grew a client base of over 400 commercial and personal clients Fully licensed for both Property & Casualty and Life & Health in Arizona. Took incoming calls for clients and answered questions & completed cross-sales Helped to establish a more efficient ways to generate and track sales Successfully closed In-person and phone sales consultations Created phone marketing system. Hired… Show more Top sales agency in December 2019 breaking overall sales record in new policies Marketed and grew a client base of over 400 commercial and personal clients Fully licensed for both Property & Casualty and Life & Health in Arizona. Took incoming calls for clients and answered questions & completed cross-sales Helped to establish a more efficient ways to generate and track sales Successfully closed In-person and phone sales consultations Created phone marketing system. Hired, trained and managed a marketing team Show less

Service Advisor

• Jun 2018 - Jan 2019

• Established strong business relationships and created a deadline-driven team. • Organized customization, preparation and delivery of new buses. • Represented the store as an ambassador in a positive and professional manner. • Served multiple customers simultaneously in a stressful environment. • Prepared repair orders and estimates by describing symptoms, problems and causes discovered. • Established strong business relationships and created a deadline-driven team. • Organized customization, preparation and delivery of new buses. • Represented the store as an ambassador in a positive and professional manner. • Served multiple customers simultaneously in a stressful environment. • Prepared repair orders and estimates by describing symptoms, problems and causes discovered.

Sr. Service Advisor

• Oct 2015 - Nov 2017

• Managed direct repair accounts with major large auto insurers. • Grew gross sales by 30% including two record-breaking months in a row. • Achieved Top NPS & CSI scores in the Sacramento region. • Wrote and managed repair orders, dispatched repairs, QC. • Provided accurate estimates of severe accident damages. • Managed parts and materials thereby reducing overall cost of running business. • Managed direct repair accounts with major large auto insurers. • Grew gross sales by 30% including two record-breaking months in a row. • Achieved Top NPS & CSI scores in the Sacramento region. • Wrote and managed repair orders, dispatched repairs, QC. • Provided accurate estimates of severe accident damages. • Managed parts and materials thereby reducing overall cost of running business.

Sales Executive

• Jun 2014 - Jul 2015

• Met with clients in a resort atmosphere for short sale consultations of ocean front real estate. • Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities. • Excelled in sales, training and followed all approved sales closing procedures. • Met with clients in a resort atmosphere for short sale consultations of ocean front real estate. • Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities. • Excelled in sales, training and followed all approved sales closing procedures.

Vacation Counselor

• Feb 2013 - Jun 2014

• Negotiated prices, incentives and contract terms for real estate purchases • Advised and advocated for buyers in a competitive market. • Created marketing materials for commercial properties. • Received Hawaii Real Estate License and Notary Public Certification. • Negotiated prices, incentives and contract terms for real estate purchases • Advised and advocated for buyers in a competitive market. • Created marketing materials for commercial properties. • Received Hawaii Real Estate License and Notary Public Certification.

Collision Center Manager

• Jan 2012 - Feb 2013

• Closed direct repair accounts with Geico and Farmers Insurance generating a 25% increase in average gross profit per month. • Managed 6 employees who consistently surpassed productivity goals. • Wrote repair orders and closed sales with a 65% close rate. • Coordinated with insurers, vendors, and techs to insure customer satisfaction. • Completed quality control, computer troubleshooting, inventory control, critical thinking. • Closed direct repair accounts with Geico and Farmers Insurance generating a 25% increase in average gross profit per month. • Managed 6 employees who consistently surpassed productivity goals. • Wrote repair orders and closed sales with a 65% close rate. • Coordinated with insurers, vendors, and techs to insure customer satisfaction. • Completed quality control, computer troubleshooting, inventory control, critical thinking.

Sales Executive

• Jul 2010 - Jan 2012

• Successfully sold devices and services to retail and business customers. • Completed computer and mobile device troubleshooting and repair. • Consistently lead in sales and customer satisfaction in the state of Hawaii. • Trained co-workers on new products and sales processes, implemented sales techniques to specifically address the Kauai customer base. • Successfully sold devices and services to retail and business customers. • Completed computer and mobile device troubleshooting and repair. • Consistently lead in sales and customer satisfaction in the state of Hawaii. • Trained co-workers on new products and sales processes, implemented sales techniques to specifically address the Kauai customer base.

Senior Claims Representative

• Feb 2005 - Jan 2010

• Excelled in all aspects of claim file ownership including coverage & liability investigation, policy interpretation, fraud, property damage, total loss & injury. • Recognized regionally with customer service awards 3 times. • Awarded employee of the year in 2006 for claims Throughput in the region. • Used time management and creative thinking skills to resolve claims • Negotiated win-win settlement solutions with customers. • Excelled in all aspects of claim file ownership including coverage & liability investigation, policy interpretation, fraud, property damage, total loss & injury. • Recognized regionally with customer service awards 3 times. • Awarded employee of the year in 2006 for claims Throughput in the region. • Used time management and creative thinking skills to resolve claims • Negotiated win-win settlement solutions with customers.