Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Manager, Sales and customer experience

  • Mar 2022 - Present

  • Reviewing daily, weekly, and monthly metrics to assess the store's current trends against the store’s yearly goals and against other Macy’s locations. • Coordinating with other departments to meet the store’s goals in sales, positive customer experience, and credit applications. • Assisting colleagues with challenging customers and complicated situations. Coaching associates on how to be successful in difficult interactions. • Evaluating new merchandise and creating an ideal selling environment. • Assisting with loss prevention by partnering with vendors and holding training sessions with associates • Working with Regional Directors and Merchandise Managers to create and innovate seasonal and holiday set-ups to drive fashion, beauty, and home décor trends. Show less



Macy's

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • Aug 2017 - May 2022

  ● Chosen as a lead member for the new At Your Service department after excelling as a Polo Ralph Lauren specialist with net sales totaling $7000 per week. ● Developed and implemented strategies to improve workflow between departments allowing returned items to be back on the floor within a one-day timeframe. ● Coordinated 15 coworkers to create fast and simple channels to deliver products to door side customers. ● Provided excellent customer service and created positive interactions with customers by ensuring a satisfactory resolution to every issue. ● Communicated the results of customer interactions to coworkers and managers. ● Assisted co-workers with challenging customers and complicated situations and gave advice on how to deal with similar situations in the future. ● Advised customers about products and offered advice on wardrobe selections. Show less



Graydon Pool

• Ridgewood New Jersey

• Lifeguard

  • Jun 2014 - Aug 2018

  ● Supervised patrons swimming and dealt with any problems or questions calmly and efficiently. ● Completed daily training routines to maintain response skills and kept response times to under 15 seconds. ● Maintained the pool’s safety standards and fixed all issues that could result in harm to a patron ● Provided major and minor first aid to patrons and aided EMS with emergency care in extreme cases. ● Supervised patrons swimming and dealt with any problems or questions calmly and efficiently. ● Completed daily training routines to maintain response skills and kept response times to under 15 seconds. ● Maintained the pool’s safety standards and fixed all issues that could result in harm to a patron ● Provided major and minor first aid to patrons and aided EMS with emergency care in extreme cases.