Colin Walsh
Senior Relationship Manager at Intercom- Claim this Profile
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Bio
Experience
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Intercom
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United States
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Software Development
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700 & Above Employee
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Senior Relationship Manager
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Sep 2023 - Present
Dublin, County Dublin, Ireland
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Relationship Manager II SB
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Oct 2022 - Sep 2023
Dublin, County Dublin, Ireland
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Relationship Manager
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Aug 2021 - Oct 2022
Dublin, County Dublin, Ireland
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Account Executive - Customer Growth
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Apr 2021 - Jan 2022
Dublin, County Dublin, Ireland
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Sales Retention Specialist
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Jul 2020 - Apr 2021
Dublin, Ireland
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Senior Customer Support Specialist
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Apr 2020 - Jul 2020
Dublin, Ireland
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Customer Support Specialist 2
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Aug 2019 - Jul 2020
Dublin, Leinster, Ireland
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Customer Support Specialist
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Jul 2018 - Jul 2020
Dublin, Leinster, Ireland
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Gradguide
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Ireland
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Internet Marketplace Platforms
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1 - 100 Employee
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Mentor
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Dec 2021 - May 2023
Dublin, County Dublin, Ireland A career guidance and mentorship program helping college students & recent graduates land their first job in the technology sector.
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Counsellor
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Feb 2013 - Apr 2021
Worked with clients in the South Dublin area who present with a range of mental health difficulties. Clients presented with issues such as anxiety, depression, bi-polar disorder, suicide ideation, self-harm, addiction, psychosis, bereavement, miscarriage, marriage & relationship difficulties, Transgender processing.
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Public Speaker
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Oct 2015 - Oct 2018
Ireland Mental Health Activist and Public Speaker, previous presentations in secondary schools, third-level colleges, workplaces and community health groups. Areas covered: Employee mental health, Employer/Employee relations, Stress and Burnout, Mindfulness.
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Gheel Autism Services CLG
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Ireland
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Non-profit Organization Management
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1 - 100 Employee
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Social Care Worker
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Apr 2017 - Jul 2018
County Dublin, Ireland Currently working within a day service and outreach provision catering for 12 service users who present with disabilities such as Autism, Intellectual Disability, Brain Injury and Mental Health Issues.
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Location Manager
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Jun 2016 - Jun 2017
Dublin Managed a residential disability service in South Dublin that had 8 residents. Responsible for day-to-day functions, cashflow, rostering, care needs, funding management, health & safety, auditing of services, ensuring regulation of services with HIQA standards and requirements. Management of staff team of 12 plus relief staffing. Liaising with management including CEO, Director of Services and Director of Finance. Leading a team through difficult circumstances and work environment to… Show more Managed a residential disability service in South Dublin that had 8 residents. Responsible for day-to-day functions, cashflow, rostering, care needs, funding management, health & safety, auditing of services, ensuring regulation of services with HIQA standards and requirements. Management of staff team of 12 plus relief staffing. Liaising with management including CEO, Director of Services and Director of Finance. Leading a team through difficult circumstances and work environment to achieve positive results in a person centred approach.
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Autism Initiatives
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United Kingdom
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Non-profit Organizations
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200 - 300 Employee
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Assistant Manager/Senior Social Care Worker
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Mar 2015 - Jun 2016
Dublin Senior Social Care Worker(Assistant Manager) leading and delegating a team of 10-15 staff in caring and empowering 7 service users who present with Autism Spectrum Disorder, Intellectual Disabilities, Psychiatric illness and Mental Health difficulties. Responsibilities included: Budgeting, rostering, day-to-day service provision, families, liaising with agencies such as the HSE, TUSLA and HIQA.
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Social Care Worker
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Feb 2014 - Mar 2015
Wicklow/Dublin
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Social Care Worker
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Jun 2013 - Feb 2014
limerick
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Social Care Worker
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Oct 2012 - Sep 2013
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Restaurant And Bar Manager
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Sep 2009 - May 2012
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Social Care Worker
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Jan 2011 - May 2011
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Ulster Bank
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United Kingdom
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Banking
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700 & Above Employee
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Customer Service Officer
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Oct 2006 - Sep 2009
Worked across a few different sectors within the branch in Sligo Town. Responsibilities included: Loan & mortgage lending, debt recovery and management, day-to-day banking, management of central cash vault, problem solving, international payments, meeting sales targets, promoting and offering excellent customer service. Won an award in 2008 from Ulster Bank "Employee of the Year" in delivering excellent Customer Service. Nominated by customers and bank manager.
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Education
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National College of Ireland
Bachelor of Science in Fintech, Finance and Technology -
Irish College of Humanities & Applied Sciences (ICHAS)
Master's Degree, Counselling & Psychotherapy -
Institute of Technology, Sligo
Bachelor of Arts (BA), Applied Social Care