Experience

Irish Boat Shop, Inc.

• United States
• Recreational Facilities
• 1 - 100 Employee

• General Manager

  • Dec 2022 - Present

  Responsible for the financial success of the Traverse City Location.Assist in hiring and training new employees.Maintain the facility and equipment.Encourage a strong team dynamic of multiple departments and locations towards a common mission.

• Service Coordinator

  • Oct 2019 - Dec 2022

  Worked with a team of service professionals to facilitate repairs.Scheduled technicians and managed storage and launching of over 400 boats.Served as the primary trainer for the service departments,Developed a training curriculum.Implemented new processes in collaboration with the service managers.

• Service Writer

  • Jan 2017 - Oct 2019

  First line of contact between customers and techniciansMaintain open lines of communication and customer relationshipsSell service and maintenance to customers through recommendationsQuote service work

• Marketing and Sales Coordinator

  • Mar 2014 - Jan 2017

  Oversee the entire marketing and advertising operationsCommunicate effectively with all departments and both locationsCoordinate small and large events and showsBuild meaningful relationships with customers and coworkersImplement and improve our use of customer relationship management softwareProcess sales paperworkLead an engaged social media networkMonitor the activities of competitive brands and companiesExperiment with and assess different marketing strategiesDesign advertisements, handouts, listings, specification sheets, and the websiteCompose photographs and videosWrite monthly newsletters that are distributed to more than 6000 customersManage the showroom and sales displaysCheck all boats for defects and ensure any necessary repairs are completedAssist customers in finding the right boat for themNetwork with others in the marine industry and local communityServe as the first point of contact for most customersTrain new and old employeesCompose training guidesImplement cost and time-saving measuresAssist in recruiting new employeesAssist operations in the retail storeEnsure spending does not surpass budget by planning ahead and keeping good recordsWork Saturdays and long hours, as necessaryTransport and launch boats on trailersOperate tractors, trucks, forklifts, and power toolsDrive and sail boats Show less



Alpha Phi Omega - Beta Beta Chapter

• United States
• Civic and Social Organizations

• Advisor

  • Apr 2013 - Apr 2020

  * Serve as a sounding board for current officers* Help bridge the gap between the organization and the local community* Keep members in touch with alumni* Ensure members are not violating any laws, regulations or taking large risks* Guide the committee in charge of planning a statewide conference in spring of 2015

• President

  • Apr 2012 - Apr 2013

  * Served as a liaison between the advisory board and chapter members* Oversaw all operations of a chapter of more than 150 members* Used Robert's Rules of Order* Served as the chair during weekly business meetings* Led weekly Executive Board Meetings* Interacted one-on-one with every member of the chapter* Remained neutral in all situations of conflict and found ways to resolve them peacefully* Maintained an environment accepting of all people and new ideas* Bridged the gap between our chapter and others, collaborating on projects* Served as a voting delegate at our national convention to amend our governing documents Show less

• Vice President of Membership

  • Apr 2011 - Apr 2012

  * Worked closely with university employees to ensure we had the proper rooms reserved* Actively surveyed the campus for quality students interested in community service* Engaged students in conversation and made them feel welcome* Persuaded students to join using various tactics* Led informational meetings for potential members* Coordinated ceremonies and performed them in a professional manner* Filed paperwork with the National Office to ensure our roster remained accurate* Took an active role in discussion and decisions in Executive Board Meetings Show less



JCPenney

• United States
• Retail
• 700 & Above Employee

• Support Specialist

  • Jun 2012 - Feb 2014

  * Train new employees * Oversee the pricing and signing teams * Open the store and hold a set of keys * Maintain the visual aspect of the store to ensure customers enjoy our products on display * Provide customer service and inspire ideas for outfits * Utilize various handheld computers and cash registers * Train new employees * Oversee the pricing and signing teams * Open the store and hold a set of keys * Maintain the visual aspect of the store to ensure customers enjoy our products on display * Provide customer service and inspire ideas for outfits * Utilize various handheld computers and cash registers



G.L.C.M.

• France
• Real Estate

• Resident Manager

  • Aug 2012 - Sep 2013

  * Assisted residents with lockouts and performed minor repairs * Maintained the building's internet and wireless network * Found creative solutions for complex problems * Policed the parking lot for illegally parked vehicles * Averted disaster when the basement of the building flooded * Recruited new tenants and showed the apartments * Assisted residents with lockouts and performed minor repairs * Maintained the building's internet and wireless network * Found creative solutions for complex problems * Policed the parking lot for illegally parked vehicles * Averted disaster when the basement of the building flooded * Recruited new tenants and showed the apartments



Michigan State University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jan 2012 - May 2012

  * Coded television shows for signs of moral dilemma * Helped develop a system for recognizing moral dilemmas * Supported my findings when asked by graduate assistants * Coded television shows for signs of moral dilemma * Helped develop a system for recognizing moral dilemmas * Supported my findings when asked by graduate assistants



Walmart

• United States
• Retail
• 700 & Above Employee

• Receiving Associate

  • Jun 2010 - Aug 2010

  * Worked closely with others to maintain the store's inventory * Operated heavy machinery * Provided customer service * Worked closely with others to maintain the store's inventory * Operated heavy machinery * Provided customer service