Experience

Clinical ink

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Director Technical Solutions

  • Oct 2020 - Present

  Advocate for customers, identifying defects and quality improvements for product development. Ensure seamless data integration with external partners. Act as a primary point of contact and subject matter expert for our product line. Analyze systems for potential data risk factors. Translate support metrics into actionable insights and presentations. Collaborate across teams to resolve customer issues. Prioritize and manage multiple customer issues, maintaining high… Show more Advocate for customers, identifying defects and quality improvements for product development. Ensure seamless data integration with external partners. Act as a primary point of contact and subject matter expert for our product line. Analyze systems for potential data risk factors. Translate support metrics into actionable insights and presentations. Collaborate across teams to resolve customer issues. Prioritize and manage multiple customer issues, maintaining high satisfaction. Provide 24x7 post-sales customer support when necessary. Streamline data analysis and automated manual processes through software projects. Key Accomplishments: Consistently recognized for exceeding expectations. Implemented automation projects for improved efficiency and data analysis. Established and led a successful Japanese domestic Logistics/Customer Success team.

• Technical Solutions Manager

  • Feb 2019 - Oct 2020

• Technical Support Manager

  • Oct 2018 - Feb 2019

• Technical Support Specialist

  • Dec 2015 - Oct 2018

• Technical Support Analyst

  • Oct 2014 - Dec 2015



Forestry Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Oct 2009 - Oct 2014

  Proficient in SQL for interacting with Interbase and Microsoft SQL databases. Offer end-user support by identifying, researching, and resolving technical and software issues. Troubleshoot and debug existing code, collaborating with programmers to find solutions. Responsively handle telephone calls, emails, and technical support/training requests. Manage the installation, support, and maintenance of inventory management software in LAN/WAN environments. Conduct on-site and remote… Show more Proficient in SQL for interacting with Interbase and Microsoft SQL databases. Offer end-user support by identifying, researching, and resolving technical and software issues. Troubleshoot and debug existing code, collaborating with programmers to find solutions. Responsively handle telephone calls, emails, and technical support/training requests. Manage the installation, support, and maintenance of inventory management software in LAN/WAN environments. Conduct on-site and remote fault location and resolution for hardware, software, and network issues. Deliver high-quality, hands-on training to customers at their businesses. Tailor communication to clients' technical competency levels, ensuring clear and professional interactions. Key Accomplishments: Demonstrated exceptional performance by rapidly advancing from an entry-level temporary position to a second-tier support staff role. Show less Proficient in SQL for interacting with Interbase and Microsoft SQL databases. Offer end-user support by identifying, researching, and resolving technical and software issues. Troubleshoot and debug existing code, collaborating with programmers to find solutions. Responsively handle telephone calls, emails, and technical support/training requests. Manage the installation, support, and maintenance of inventory management software in LAN/WAN environments. Conduct on-site and remote… Show more Proficient in SQL for interacting with Interbase and Microsoft SQL databases. Offer end-user support by identifying, researching, and resolving technical and software issues. Troubleshoot and debug existing code, collaborating with programmers to find solutions. Responsively handle telephone calls, emails, and technical support/training requests. Manage the installation, support, and maintenance of inventory management software in LAN/WAN environments. Conduct on-site and remote fault location and resolution for hardware, software, and network issues. Deliver high-quality, hands-on training to customers at their businesses. Tailor communication to clients' technical competency levels, ensuring clear and professional interactions. Key Accomplishments: Demonstrated exceptional performance by rapidly advancing from an entry-level temporary position to a second-tier support staff role. Show less