Help Desk Technician

• Nov 2021 - Present

Technical Support Analyst

• Sep 2020 - Nov 2021

• Provide application and hardware support for clients ranging from small to enterprise companies • Create and provision Active Directory user accounts• Administer Office 365 environments, including creating, provisioning maintaining accounts • Troubleshooting and resolving printer, network, software and other hardware issues in Windows and MacOS• Administer and troubleshoot spam issues using Proofpoint• Install and resolving issues in Microsoft Office Suite• Use Autotask ticketing system when handling user requests• Administer email mailboxes in Office 365 and Exchange• Provide excellent communication and interpersonal skills in person and over the phone

Tier 2 Support

• May 2020 - Jul 2020

• Provide statewide support for state and national election applications and hardware • Document the progress of election application development• Troubleshoot, document and resolve issue utilizing the ticketing system • Provide statewide support for state and national election applications and hardware • Document the progress of election application development• Troubleshoot, document and resolve issue utilizing the ticketing system

IT Infrastructure Tech 1 at LSC Communications

• Jul 2019 - May 2020

∙ Perform onsite and remote IT support utilizing Dameware∙ Troubleshoot and resolve hardware, software and network issues in a Windows 10 and Mac OS environment∙ Image, configure and install Windows 10 and Mac OS based computers ∙ Configure and installed network-based scanners and printers∙ Track tasks, incidents, hardware and software inventory in Servicenow∙ Patch devices to, configure and troubleshoot Cisco switches ∙ Provision user account rights in Active Directory

Field Support Specialist

• Dec 2016 - May 2019

∙ Performed onsite and remote IT Support for Atlantic Tactical, Lawmen's and United Uniform stores∙ Troubleshooted and resolved hardware, software and network issues in a Windows 10 environment∙ Constantly evaluated hardware equipment and replaced ones that have become obsolete∙ Installed, maintained, resolved issues with VOIP phone system∙ Created instructional documentation to assist users in utilizing company software systems∙ Traveled to remote sites to provide onsite support

End User Support Technician at DLA

• Dec 2015 - Dec 2016

IT Specialist at NGEN Field Services

• Oct 2014 - Nov 2015

Windows 7 Migration Technician at Excelon

• May 2014 - Jul 2014

Helpdesk Analyst at Ephrata Hospital

• Mar 2014 - May 2014

Level 3 Desktop and Peripheral Engineer

• Oct 2013 - Dec 2013

Help Desk Technician

• Jul 2012 - Nov 2013

• Provide tier one technical support for over 50 Naval web portals and applications• Log into the NAVSUP Legacy Active Directory or TANDEM and unlock or reset user's password• Provide web checks of NAVSUP websites to confirm functionality or report website being down • Support several thousand military, civilian and contracted personnel • Provide tier one technical support for over 50 Naval web portals and applications• Log into the NAVSUP Legacy Active Directory or TANDEM and unlock or reset user's password• Provide web checks of NAVSUP websites to confirm functionality or report website being down • Support several thousand military, civilian and contracted personnel

Production Artist

• Oct 2007 - Feb 2011

• Created PDF of newspaper and circular advertisements for distribution utilizing Acrobat• Uploaded newspaper and circular advertisements utilizing FTP and Internet Explorer• Collaborated with head designer in an Indesign training format • Convinced management in upgrading computer which greatly improved efficiency • Created PDF of newspaper and circular advertisements for distribution utilizing Acrobat• Uploaded newspaper and circular advertisements utilizing FTP and Internet Explorer• Collaborated with head designer in an Indesign training format • Convinced management in upgrading computer which greatly improved efficiency

Production Artist

• May 2004 - Oct 2007

• Preflighted graphics for printing utilizing Illustrator, QuarkXPress, Photoshop and Indesign• Designed original graphics for printing utilizing Illustrator, QuarkXPress and Photoshop• Scanned and retouched high resolution images to printing or required specifications• Printed graphics in large format on various materials utilizing Lightjet, Inkjet and Vutek printers• Laminated and mounted large orders of prints on substrates utilizing laminator to clients needs• Performed other post press production such as hemming, inserting grommets and creating pole pockets• Traveled to aid the Philadelphia plant with prepress and other production needs when understaffed

Graphic Designer

• Mar 2003 - May 2004

• Designed various literature for the National Communication System (NCS) utilizing QuarkXPress• Edited and proofread web sites utilizing Dreamweaver• Typeset text for literature layouts utilizing QuarkXPress• Created original images and collages utilizing Photoshop, Fireworks and FreeHand • Designed various literature for the National Communication System (NCS) utilizing QuarkXPress• Edited and proofread web sites utilizing Dreamweaver• Typeset text for literature layouts utilizing QuarkXPress• Created original images and collages utilizing Photoshop, Fireworks and FreeHand