Experience

Concept Solutions, LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Deputy Program Manager

  • Aug 2018 - Present

  • Oversee and manage activities of team responsible for AMSSD documentation and program management support activities.• Work with team leads to create and maintain master schedules for program tasks in Microsoft Project.• Coordinate preparation of monthly status reports, Program Management Review slide decks, and additional program briefing materials for senior FAA management.• Administer and update program Knowledge Services Network (KSN) site.• Work with development team leads and subject matters experts to develop a series of overview briefings describing the business function, mission, and interactions of the systems developed and supported by the AMSSD contract.• Oversee collection and reporting of program risks to FAA management.• Review, edit, and maintain technical design and deployment documentation for multiple mission-critical NAS applications.• Review, edit, and maintain program standard operating procedures, work instructions, and training documents.

• Documentation and PM Support Lead

  • Oct 2016 - Aug 2018

  • Oversaw and managed activities of team responsible for AMSSD documentation and program management support activities.• Reviewed, edited, and maintained technical design and deployment documentation for multiple mission-critical NAS applications.• Reviewed, edited, and maintained program standard operating procedures, work instructions, and training documents.• Managed internal group that reviewed team deployment and CM processes and recommended process improvements to Program Manager.• Coordinated preparation of monthly status reports, Program Management Review slide decks, and additional program briefing materials for senior FAA management.• Administered and updated program Knowledge Services Network (KSN) site.• Coordinated and ran bi-weekly internal all hands team status meeting • Oversaw collection and reporting of program risks to FAA management.

• Documentation and Training Specialist

  • Sep 2015 - Oct 2016

  • Review, edit, and maintain standard operating procedures, work instructions, work plans, and training documents for NAIMES II contract.• Coordinated updates and synthesized feedback from SMEs, management, and stakeholders to perform comprehensive update and expansion of Disaster Recovery documentation.• Coordinate and maintain training records for NAIMES team. Conducted team training on configuration management plan and multiple SOPs at all-hands meeting.• Assist proposal team with write-ups for multiple proposals. Researched and created initial drafts and revisions of corporate experience write-ups, project summaries, and resumes.



AEEC

• 1 - 100 Employee

• Project Coordinator

  • Aug 2014 - Sep 2015

  • Coordinated redesign and relaunch of AEEC’s website. Wrote, edited, and managed content for the new website.• Prepared and delivered monthly presentations to project management team regarding the financial status of firm’s contract with US Patent and Trademark Office (USPTO), worth over $20 million in annual revenue.• Prepared weekly and monthly financial reports and invoices on the USPTO contract.• Managed relationships with key subcontractors on USPTO contract regarding resources and contract status.• Prepared regular updates for top company executives on company’s financial performance and projections.



FICO

• United States
• Software Development
• 700 & Above Employee

• Technical Publications Engineer II

  • Jun 2013 - Aug 2014

  • Write, update, and edit online help, reference manuals, and configuration documents for Debt Manager accounts receivable software.• Served as sole documentation resource on international team responsible for new Debt Management Hub software. Reviewed technical requirements and design documents, participated in planning meetings and status calls, and interviewed developers and product management staff to produce online help system.• Write and edit online help and reference manuals for as-yet-unreleased data management and integration product in Hybrid-Agile/Scrum environment.• Mentored new documentation team members on product understanding, use of documentation software, and corporate writing style.• Perform final quality reviews and manage process for generating new releases of online help documentation.• Analyze documentation requirements for new software releases.

• Technical Publications Engineer I

  • Mar 2011 - Jun 2013

  • Wrote and updated online help, reference manuals, and configuration documents for Platinum and Titanium accounts receivable software.• Read technical requirements and design documents, participated in planning meetings, met with developers and reviewed existing documentation in order to develop work plans and write documentation.• Initiated and executed overhaul and annual updates of Platinum documentation.• Developed plan and led team in conversion of legacy Word documents to FrameMaker.• Met tight deadlines and managed shifting priorities in a fast-paced environment.• Assimilated advanced software concepts quickly and presented complex material in an accessible and clear manner for technical and non-technical audiences.



Reston Citizens Association

• President

  • Jul 2011 - Jun 2014



Reston Community Center

• Vice Chair

  • Oct 2006 - Oct 2011



Project Management Services, Inc.

• Value Engineering Manager

  • Aug 2008 - Feb 2011

  • Coordinated logistics for and helped facilitate large and small group meetings, utilizing strong listening and communication skills to collect, summarize, and present information.• Wrote, edited, and proofread value engineering reports and proposals. Tailored communication to the needs of diverse audiences.• Managed PMSI’s value engineering contracts with the US Army Corps of Engineers and Department of State, worth up to $1 million annually, and arranging multi-disciplinary teams to perform up to 5 studies per month.• Performed geographic and economic research on conditions in foreign construction markets.• Coordinated relationships with senior leadership and federal clients in order to solve problems, satisfy client needs and produce quality products.• Met tight deadlines with changing priorities regularly to schedule workshops and produce reports.• Assimilated advanced engineering concepts quickly and presented complex material in an accessible and clear manner for technical and non-technical audiences.



Reston Citizens Association

• Vice President

  • 2005 - 2010



ECS Limited

• United States
• Civil Engineering
• 700 & Above Employee

• Geotechnical Administrative Assistant

  • 2004 - 2008

  • Wrote, edited, and proofread geotechnical and construction materials testing proposals worth up to $1 million each in revenue. Tailored communication to the needs of diverse audiences.• Assimilated technical concepts quickly and presented complex material in an accessible and clear manner.• Communicated effectively with internal stakeholders and utilized strong interpersonal skills to understand needs and manage priorities. • Wrote, edited, and proofread geotechnical and construction materials testing proposals worth up to $1 million each in revenue. Tailored communication to the needs of diverse audiences.• Assimilated technical concepts quickly and presented complex material in an accessible and clear manner.• Communicated effectively with internal stakeholders and utilized strong interpersonal skills to understand needs and manage priorities.