倉儲經理

• Oct 2021 - Present

Production Team Leader

• Sep 2020 - May 2021

Key Achievement: Play an important role in a project team involving establish new company, particularly the office and production area which shortened the construction period by months. ▪ Manage production preparation, in process monitoring, and after production process. ▪ Assist production manager with people management, eg: roster, time and attendance, leave, performance and training. ▪ Monitor and evaluate equipment status and coordinate maintenance as needed. ▪ Ensure proper process and manufacturing policies are implemented and followed by the team. ▪ Assist QA/QC with quality inspection and assurance. ▪ Act as safety champion and lead the development of safety culture.

Renovation Consultant

• Oct 2019 - Sep 2020

Key Achievement: Obtained and built relationships with new suppliers and reduce the costs for the company which increased company annual profit compared to the previous financial year. • Meeting with prospective clients. • Perform on-site field research of existing conditions and take photographs and measurements. • Provide materials and labor to suit clients' needs. • Quote projects, follow up on leads, and close sales. • Establish a timeline for the project. • Set expectations for the contractors and the client and ensure expectations are met. • To lead, direct and manage project delivery of all site operations. • Provide oversight for daily updates of activities that impact the site, buildings, residents, and property operations. • Facilitate communication between the job, clients, company, suppliers, and contractors. • Keep track of the budget and the timeline. • Address issues as they arise and communicate with the client, as needed. • Resolving and troubleshooting job-site issues.

Equipment Supervisor

• Jul 2019 - Sep 2019

• Maintains accurate records of inventory, equipment maintenance, and mandatory safety training. • Communications with all internal and external stakeholders in regards to airlines catering equipment stocks and their movement. • Develops and manages processes for equipment maintenance and parts replacement. • Maintains safety records, documenting all accidents, near-accidents, and violations of operating rules. • Oversees safety equipment. • Performs other related duties as assigned.

Airport Service Officer

• Sep 2017 - May 2019

Key Achievement: Received a Certificate of Appreciation for outstanding customer service in 2018 due to a positive customer service case which has been selected to publish on company internal magazine. • To ensure that the Ground Handling Agent and other service suppliers deliver services which passengers’ expectations are met or exceeded. • To deal with problems arising such as delays, disruptions, excess baggage or denied boarding. • To use initiative to resolve problems outside guidelines, keeping Airport Manager informed of the action taken. • To ensure the expeditious and accurate completion of all post flight activities and any future queries responded to. • To liaise and communicate with related government agency such as CAA, Aviation Security Department, Immigration and Custom as well as Airport Company. • To undertake various administrative functions and duties as directed by the Airport Manager in order to meet the needs of the operation.

Airport Supervisor

• Jan 2011 - Sep 2017

Key Achievement: Lead a team of 5 staff directly in establishing the new station in Auckland among China Airlines' world wide network at 2011 and work as acting Airport Manager from late 2016 to 2017. • To lead, guide, train and develop staff in order to ensure a highly productive, motivated workforce. • To undertake various administrative functions and duties such as rostering in order to meet the needs of the operation. • To ensure that the Ground Handling Agent and other service suppliers are fully briefed regarding Airlines requirements and that they deliver them in a timely and efficient manner so the service handling proceeds smoothly and passengers' expectations are met or exceeded. • To deal with problems arising such as delays, disruptions, excess baggage or denied boarding, within the guidelines provided by the Airport Manager. • To use initiative to resolve problems outside these guidelines, keeping Airport Manager informed of the action taken. • To efficiently investigate and respond to queries, complaints and claims received from various head office departments or passengers directly. • To liaise and communicate with related government agency such as CAA, Aviation Security Department, Immigration and Custom as well as Airport Company. • To ensure the aviation security and health and safety requirements are followed.

Customer Service Agent

• May 2008 - Dec 2010

Key Achievement: Been selected to join a pilot project to be able to do everyday airport duties listed below and also handle domestic calls during call peaks, which includes: answering general inquiries from domestic customers; creating new bookings and making changes to existing bookings; selling Air New Zealand product, booking packages, hotels and rental cars, answering queries relating to Air New Zealand Frequent Flyer Program; and handling disrupts as well as schedule changes. • Providing world class customer service • Dealing with customers queries/complaints • Ensuring customers are informed of customs regulations • Check-in customers for Air New Zealand (International) and customer airlines. This involves accepting luggage, checking customer documentation, (e.g. passport validity and visa requirements), issuing seat allocation and boarding passes • Assisting with the flight arrival and flight departure processes • Gate management/boarding announcements • Driving the Air-Bridge for passenger loading and unloading

Sales Assistant

• Jul 2007 - May 2008

Key Achievement: Been selected to join 'buddy training' program in order to train and support new employees. Awarded DFS Team Player of The Month: Nov. 2007 and Jan. 2008. • Customer service • Dealing with customers queries/complaints • Stock control and presentation • Cash handling • Signage Making Key Achievement: Been selected to join 'buddy training' program in order to train and support new employees. Awarded DFS Team Player of The Month: Nov. 2007 and Jan. 2008. • Customer service • Dealing with customers queries/complaints • Stock control and presentation • Cash handling • Signage Making