Technical Support Engineer

• Aug 2022 - Present

Level 2 Engineer

• Jan 2020 - Aug 2022

• NOC Team • Perform regular backup integrity checks and remediation. • Conduct regular security audits and issue remediation. • Investigate compromised accounts. • Perform regular patch review and approval. • Investigate and remove malware. • Review CVEs to identify and remediate vulnerabilities. • Support Triage steps to determine User, PC, Network, or Application issues and needs. • Monitor, update, and manage a ticket queue with the goal of providing timely updates to clients. • Plan and prioritize workload to meet SLA goals. • Hardware and software installation, maintenance, troubleshooting and repair. • Create and maintain knowledge base articles on solutions, processes, and workflow. • Office 365 (Account administration and Client facing configuration). • Basic knowledge of Active Directory Users and Computers (ADUC). • Provide on-call support, weekly rotations, and holiday coverage based on business needs. • Coordinate with third party vendors. Show less

IT Support Technician

• Jul 2019 - Dec 2019

• Support networking, desktop hardware, and software in a Windows environment. • Support Oracle/Micros Point of Sale (POS) systems. • Utilized BossDesk for incident tracking and resolution • Protect management. • Provide field support to over 60 retail locations. • Inventory control. • Performed scheduled Tape Backups of multi-server environment. • Participated in weekly on-call rotational. • Support networking, desktop hardware, and software in a Windows environment. • Support Oracle/Micros Point of Sale (POS) systems. • Utilized BossDesk for incident tracking and resolution • Protect management. • Provide field support to over 60 retail locations. • Inventory control. • Performed scheduled Tape Backups of multi-server environment. • Participated in weekly on-call rotational.

Material Handler

• Jul 2017 - Jul 2019

• Operate forklifts and other warehouse equipment to fulfill customer orders. • Track order progress with computers and scanners. • Assist in annual inventories. • Review inbound order manifests for accuracy. • Operate forklifts and other warehouse equipment to fulfill customer orders. • Track order progress with computers and scanners. • Assist in annual inventories. • Review inbound order manifests for accuracy.

Software Research Development Specialist

• May 2017 - Jul 2017

Contracted by Apple to to test mapping software in Apple Maps vehicles. • Analyze and document test results. • Submit daily activity reports to development team. • Test and calibrate system hardware. • Test system hardware and software in various environments. • Operate project vehicles in varying traffic and weather conditions. • Clean and maintain project vehicles and hardware. Contracted by Apple to to test mapping software in Apple Maps vehicles. • Analyze and document test results. • Submit daily activity reports to development team. • Test and calibrate system hardware. • Test system hardware and software in various environments. • Operate project vehicles in varying traffic and weather conditions. • Clean and maintain project vehicles and hardware.

Air Cargo Technician

• Mar 2017 - May 2017

• Supervise and direct inbound air cargo traffic. • Oversee the accurate documentation of shipping manifest and hazardous materials. • Coordinate with load planners the ensure shipments remain on schedule . • Use floor scales to accurately weigh air cargo containers. • Use computers, scanners, and wireless devices to log data and track product movement. • Comply with all USP policies and TSA/FAA federal regulations. • Supervise and direct inbound air cargo traffic. • Oversee the accurate documentation of shipping manifest and hazardous materials. • Coordinate with load planners the ensure shipments remain on schedule . • Use floor scales to accurately weigh air cargo containers. • Use computers, scanners, and wireless devices to log data and track product movement. • Comply with all USP policies and TSA/FAA federal regulations.

Pharmacy Technician

• Oct 2013 - May 2017

• Processing and filling prescriptions• Checking pharmaceutical stock to assess inventory level; placing orders; removing outdated drugs.• Facilitating communication between the patient and insurance companies, doctors, nurses and labs.• Data entry into SAP based pharmacy software.• Training new associates.• Maintain a positive rapport with customers, vendors and suppliers.• Working as a team to complete projects.• Accurately processing insurance claims.

Asset Protection Associate

• May 2012 - Oct 2013

As an Asset Protection Associate my primary duties were the investigation of internal and external theft as well as the apprehension and detention of offenders. I also served as the stores Safety Team Leader and was responsible for all areas of store safety.• Maintain building security, store safety, and OSHA compliance• Develop and facilitate training of non asset protection associates in the areas of loss prevention and fraud• Served as a witness in court proceedings• Maintained the store safety program and served as the safety team leader• Maintained excellent relations with management, and local law enforcement• Assist in the development of shrink and safety action plans.• Prevent store theft and apprehend shoplifters• Conduct weekly safety meeting • Effectively communicate with management and other AP personnel within the market• Use CCTV to monitor company property and personnel • Supervised employee compliance with safety and loss prevention policies. Show less

Sales Associate - Hardware

• Sep 2011 - May 2012

• Stocked and organize merchandise using a perpetual inventory • Provide knowledge on hardware tools and equipment• Provided excellent customer service

Groundskeeper

• Jun 2011 - Aug 2011

• Maintenance and landscaping of park district properties • Work as a team to plan and complete large projects • Coordinate with multiple city departments to complete projects • Maintenance and landscaping of park district properties • Work as a team to plan and complete large projects • Coordinate with multiple city departments to complete projects

Warehouse Worker

• Apr 2009 - Nov 2010

• Use forklifts and other warehouse equipment to fulfill customer orders. • Assisting in annual inventories.. • Loading and unloading trucks. • Review inbound and outbound orders to ensure accuracy. • Use forklifts and other warehouse equipment to fulfill customer orders. • Assisting in annual inventories.. • Loading and unloading trucks. • Review inbound and outbound orders to ensure accuracy.

Package Handler

• Aug 2005 - Apr 2009

• Safety team leader • Member of employee retention committee • Safety team leader • Member of employee retention committee