Colin Jolly

Customer Experience Manager at tlmNexus Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Lincoln Area, United Kingdom, GB

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5.0

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Roger Wagner

I had the great priveledge to work closely with Colin as the IDCAOC began operations as NATO's only deployable Command and Control entity. During his tenure and through his hard work, our unit became the first pure NATO unit stood up within the confines of the OEF CAOC. Colin's "can-do" attitude coupled with his attention to detail made our unit credible in cutting edge technology important to the Command and Control environment.

Paul Hughes MSc (with Distinction) FCIL

I'll keep this to the point: Colin ticks every box when it comes to System Management; his USP is his effervescent and permeable positive attitude that literally raises everyone's spirit around him. When this SNCO becomes a civilian there will be a queue waiting to employ him!

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Credentials

  • Building Customer Loyalty
    LinkedIn
    Oct, 2022
    - Sep, 2024
  • The 10 Pillars of Customer Experience
    LinkedIn
    Oct, 2022
    - Sep, 2024
  • Customer Experience Leadership
    LinkedIn
    Sep, 2022
    - Sep, 2024
  • Customer Service Leadership
    LinkedIn
    Sep, 2022
    - Sep, 2024
  • Managing a Customer Service Team
    LinkedIn
    Sep, 2022
    - Sep, 2024
  • Certified Customer Success Manager (CCSM) Level 2
    SuccessHACKER
    Jan, 2022
    - Sep, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Nov, 2021
    - Sep, 2024
  • Help Desk Essentials: Customer Interaction
    Pluralsight
    Dec, 2020
    - Sep, 2024
  • Leadership for Non-managers
    Pluralsight
    Dec, 2020
    - Sep, 2024
  • Dealing with Irrational Customers and Escalating Complaints
    Pluralsight
    Dec, 2020
    - Sep, 2024
  • End User Security Awareness
    Pluralsight
    Dec, 2020
    - Sep, 2024
  • Managing IT Services with ITIL®: Executive Briefing
    Pluralsight
    Dec, 2020
    - Sep, 2024
  • Managing IT: Communication
    Pluralsight
    Dec, 2020
    - Sep, 2024
  • Understanding Customer Service Processes and Procedures
    Pluralsight
    Dec, 2020
    - Sep, 2024
  • Change Management Foundation
    Quanta Training Ltd
    Dec, 2013
    - Sep, 2024
  • ITIL Practitioner
    Quanta Training Ltd
    Jul, 2013
    - Sep, 2024
  • PRINCE2® 2017 Practitioner
    Quanta Training Ltd
    Mar, 2013
    - Sep, 2024
  • Licentiateship Award in Leadership & Management (LCGI)
    City & Guilds
    Oct, 2012
    - Sep, 2024
  • ECDL Extra
    BCS, The Chartered Institute for IT
    Jul, 2012
    - Sep, 2024
  • RSA Integrated Business Technology Stage II
    OCR
    Oct, 2000
    - Sep, 2024
  • Direct Vetted security Clearance (DV)
    UK Ministry of Defence
    Feb, 2001
    - Sep, 2024

Experience

  • tlmNexus Ltd
    • United Kingdom
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • Customer Experience Manager
      • Aug 2021 - Present

    • Service Desk Manager
      • Jul 2021 - Aug 2021

    • Service Desk Team Lead
      • Apr 2019 - Jul 2021

    • Capability Sustainment Manager - Team Lead
      • Mar 2017 - Jul 2021

    • Field Support Manager
      • Jul 2014 - Mar 2017

      Promoted from the 01 August 14 to Field Support Lead, managing all Field Support Engineers within tlmNEXUS.

    • Field Support Engineer
      • Jan 2014 - Jul 2014

      tlmNEXUS is a professional services company that provides technology solutions that help organisations share information and knowledge effectively, as well as improve the value for money they get from key products and services. We are proud of our role as trusted advisor's to our clients, and have a proven track record of helping teams improve productivity and service delivery.

  • Royal Air Force (RAF)
    • Armed Forces
    • 700 & Above Employee
    • AirScape (ISTAR) MSS System Manager
      • Feb 2008 - Nov 2013

      Management, administration, configuration and deployment of the AirScape (ISTAR) Mission Support System (MSS), which provides integrated mission critical Information Management and exploitation capabilities for mission support and air operations planning for multiple aircraft platforms.Providing vital support to users, both in the UK and deployed on Worldwide operations.

    • Tactical Data Link Manager
      • Jul 2006 - Feb 2008

      A Specialist responsible for day to day monitoring and control of UK and NATO Airborne Early Warning And Control (AWACS) Aircrafts’ Digital Data Links within UK airspace.Provide expert advice and suggestions for the MC to maintain an accurate airborne radar picture within the UK.Provide guidance and support to subordinates.Development and delivery of Training packages for key individuals employed within Data Links.Evaluation of individuals within Data Links.Initiating and configuring the Digital Data Link system in accordance with Standing Operating Procedures.

    • NATO ICC Database Manager and Ops Specialist (IDCAOC)
      • Jan 2003 - Jul 2006

      Responsible for Database and hardware preparation, maintenance and deployment of the Integrated Command and Control Software for Air Operations (ICC). An integrated Command, Control, Communications and Intelligence/Information (C3I2) environment that provides information management and decision support to NATO air operation activities during peacetime, exercise and war.

    • Tactical Data Link Manager
      • Jan 2001 - Jan 2003

      A Specialist responsible for day to day monitoring and control of UK and NATO Airborne Early Warning And Control (AWACS) Aircrafts’ Digital Data Links within UK airspace.Provide expert advice and suggestions for the MC to maintain an accurate airborne radar picture within the UK.Provide guidance and support to subordinates.Development and delivery of Training packages for key individuals employed within Data Links.Evaluation of individuals within Data Links.Initiating and configuring the Digital Data Link system in accordance with Standing Operating Procedures.

    • Air Defence RADAR Operator/Manager
      • Dec 1986 - Jan 2001

      Radar Systems Operator / Manager, part of a team responsible for QRA Operations in the policing of NATO Airspace.

  • Thales Defense & Security, Inc.
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Work placement - Field Service Engineer
      • Aug 2013 - Sep 2013

      1 months work placement with Thales Air Operations.Covering TMDX, GMSS and MPLANIT mission planning systems. 1 months work placement with Thales Air Operations.Covering TMDX, GMSS and MPLANIT mission planning systems.

Education

  • King Alfred’s Academy, Wantage, Oxon
    1981 - 1984

Community

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