Experience

Imperial Civil Enforcement Solutions Limited

• United Kingdom
• Software Development
• 1 - 100 Employee

• Project Manager

  • Aug 2021 - Present

• Customer Service Team Leader

  • Jul 2017 - Aug 2021

  Key skills:People management, coaching/training, client relations, recruitment, performance management, quality assurance, manager queries including customer calls, training guide creation, system analysis



NSL | trusted outsourcing

• United Kingdom
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Notice Processing Team Leader

  • May 2008 - Jul 2017

  Key skills: People management, coaching, client/customer account liaison, resourcing, budget overview, cross function working, resolving issues. Responsible for ensuring that the operations are running well, with a smooth efficient service that meets the expectations and needs of customers and clients. NSL operates in local and central government, health, airports and the private sector offering business process management, enforcement, patient care, passenger transport, street and estate management and technical design consultancy. Show less



Reigate & Banstead Borough Council

• United Kingdom
• Government Administration
• 200 - 300 Employee

• Planning Administration Officer

  • Mar 2007 - Mar 2008

  Key skills: attention to detail, time management, building relationships In this role I gained an in depth knowledge of and experience in the process of planning applications for domestic, non-domestic properties and government properties. The function of the role was to provide a professional and customer orientated service; to maintain and develop good working relationships with other Services, and consultees. Additionally, I was involved in validating planning applications and undertaking site inspections and consultations, as well as and examining, reporting and making recommendations on planning proposals and related matters to the Head of Planning. Show less



Reigate Valuation Office

• Redhill, United Kingdom

• Referencing Valuation Officer - Property

  • Nov 2004 - Nov 2006

  The Valuation Office Agency (VOA) is an executive agency of HM Revenue & Customs (HMRC) with 85 offices spread throughout England, Wales and Scotland employing around 4,300 people. Key skills: communicating with public in potentially lively scenarios Dealing with client concerns effectively and escalating where needed. Key stakeholder management of Local Council Officers. In this role I was responsible for inspecting properties for Council Tax purposes, recording survey data, amending the system and property surveys, viewing plans and planning records at the councils, investigating and amending the current Council Tax banding, liaising across six Borough Councils. Show less



Reigate Valuation Office

• Administrative Support Officer

  • Jul 2002 - Nov 2004

  Data entry support and dealing with inbound queries relating to properties and council tax from the public. Data entry support and dealing with inbound queries relating to properties and council tax from the public.