IT Manager

• Nov 2019 - Present

Global End User Systems Engineer

• Nov 2018 - Nov 2019

End User Systems Analyst

• Oct 2017 - Nov 2018

Service Desk Analyst

• Nov 2014 - Oct 2017

Information Systems Manager

• Dec 2010 - Nov 2014

• Develop and maintain the theatre's IT resources and network infrastructure. • Provide virus and malware free workstations that allow users to work effectively and without downtime. • Deliver reliable networked printer usage across the company; replenish printing supplies, repair printers as needed. • Judiciously utilize vendor support and maintenance agreements to troubleshoot problems when necessary. • Preserve data integrity and security with combined use of RAID storage and automated backup utilities. • Administer domain resource records to ensure reliable operation of web services, including Google Apps services; update and maintain the company website, ensure availability of secure ticketing server. • Use VPN capabilities to link the theatre and administrative offices, providing secure access to all resources regardless of location. • Efficiently schedule system maintenance so as to minimize the effects of downtime. • Always available to respond to after hours and weekend issues related to network's performance and availability. • Treat users with respect when explaining how to use the company's resources. Be helpful and courteous in the face of a steep learning curve. • Parse technical information into layman's terms that staff can use to make informed decisions. Assist in the construction of a new facility to consolidate the theatre's geographically dispersed offices in one location. Provide skills and knowledge used to save the company over $20,000 that an outside IT consultant would have cost. Design and implement the network at the theatre's new premises and ensure a smooth transition to it. Maintain system availability and uptime for users throughout the move. Install and configure the theatre's PBX telecom system. Wire IT rack. Obtain internet and telephony service from providers. Prepare and deploy donated bare metal systems for use throughout the company. Show less

Area Coordinator

• Apr 2009 - Sep 2009

• Used funds from the the American Recovery and Reinvestment Act to provide jobs for over 200 participants. • Oversaw the establishment of 60 worksites throughout the county. • Managed a team of counselors responsible for visiting worksites on a daily basis. • Monitored employee attendance and adherence to diverse workplace policies. • Ensured job placements are safe and appropriate for participants in compliance with ARRA, federal and NJ monitoring regulations. • Evaluated participants' growth throughout the program, from their job readiness seminar to the conclusion of their employment. Show less

Legal Assistant

• Nov 2008 - Jan 2009

• Fielded and routed telephone calls, had contact with lawyers, prosecutors, and clients. • Drafted memos, legal documents, letters, and faxes. • Performed research into past cases related to current proceedings. • Used Amicus Attorney software for management of litigation and correspondence filing. • Familiarity with LexisNexis and Westlaw products, including software and subscription based hardcopy libraries. • Observed complete confidentiality. • Fielded and routed telephone calls, had contact with lawyers, prosecutors, and clients. • Drafted memos, legal documents, letters, and faxes. • Performed research into past cases related to current proceedings. • Used Amicus Attorney software for management of litigation and correspondence filing. • Familiarity with LexisNexis and Westlaw products, including software and subscription based hardcopy libraries. • Observed complete confidentiality.