Experience

Rocky Mountain Poison & Drug Safety (RMPDS)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Poison Information Provider

  • Jan 2021 - Present



RightSourcing by Magnit

• United States
• Human Resources Services
• 100 - 200 Employee

• Clerical Support Specialist V

  • Dec 2019 - Jan 2021

  Contracted with Rocky Mountain Poison & Drug Safety - A division of Denver Health. Answers or routes calls from consumers, internal or client employees, and/or healthcare professionals as appropriate and documents calls in relevant database. Project overview management: tracking deadlines and updating assignees accordingly in order to meet due dates. Training content management: uploading training materials to company-wide training tool and assigning to relevant trainees for completion. Tracking of training material due dates to identify any incomplete overdue assigned material and notify leadership accordingly. Show less



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Social Media Team Lead

  • Apr 2019 - Dec 2019

  Oversee team operation and interaction with the community on Twitter and Facebook platforms

• Team Lead

  • Jan 2017 - Apr 2019

  Team and individual performance management via data-driven analysis and behavior-driven coaching development.

• Transition Team Coordinator

  • Oct 2016 - Jan 2017

  Management and development of new hire team members transitioning from training to production. Analyze data and behavior with aim towards detecting development opportunities to be vetted further. Ensure smooth communication of expectations from leadership to production team members.

• Quality Assurance

  • Oct 2015 - Oct 2016

  Thorough investigation and analysis of data in search of trends illustrating opportunities for improvement in performance and compliance. Delivery of teaching material, in both individual and group classroom settings, with aims towards course-correcting aberrant behavior. Delivery of feedback to leadership in both written and oral form.

• Team Lead

  • Jul 2015 - Oct 2015

  Team and individual performance management via data-driven analysis and behavior-driven coaching development.

• Shift Deputy

  • May 2015 - Jul 2015

  Communicated expectations of leadership and mediated agent concerns with leadership. Built and maintained rapport on team and individual level and provided consistent support in daily operations so that production members were confident that they had the tools and assistance necessary to perform their tasks.

• Customer Care Representative (Live Chat)

  • Jan 2015 - May 2015

  Selected for initial pilot testing of new live chat-based support operation. Assisted community with account and reservation-related concerns via live instant message chat interaction. Skilled to chat with up to three different accounts concurrently depending on service levels.

• Customer Care Representative

  • May 2014 - Jan 2015

  Skilled to assist via phone and email with a variety of issues including account-based technical difficulties, reservation concerns, and dispute mediation.



DSST Public Schools

• United States
• Primary and Secondary Education
• 300 - 400 Employee

• Substitute Teacher

  • Sep 2013 - May 2014



Brainfuse

• United States
• E-Learning Providers
• 100 - 200 Employee

• Live Chat Tutor

  • Aug 2013 - May 2014