Experience

United States Army Corps of Engineers

• United States
• Human Resources Services
• 1 - 100 Employee

• PC Technician

  • May 2021 - Present

  -Images PC's, migrates data -Supports local software -Replaces laptop batteries and hard drives -Supports network infrastructure up to the switch -Images PC's, migrates data -Supports local software -Replaces laptop batteries and hard drives -Supports network infrastructure up to the switch



PRICEWATERHOUSE COOPERS, S.C.

• Accounting
• 1 - 100 Employee

• Service Desk Support Analyst

  • Oct 2020 - Jan 2021

  • Kept clients working at peak efficiency by ensuring trouble-free operations of technical applications • Utilized multiple proprietary remote desktop control applications to speed delivery of resolutions • Transitioned callers to new laptops and made sure all data moved seamlessly from the old ones • Leveraged knowledge documentation to resolve more quickly client issues with technology • Kept clients working at peak efficiency by ensuring trouble-free operations of technical applications • Utilized multiple proprietary remote desktop control applications to speed delivery of resolutions • Transitioned callers to new laptops and made sure all data moved seamlessly from the old ones • Leveraged knowledge documentation to resolve more quickly client issues with technology



KONE Corporation

• United States
• Construction
• 1 - 100 Employee

• Technical Help Desk Agent

  • Mar 2019 - Mar 2020

  [Laid off due to Coronavirus] This position is a little bit different from what I had been used to, in that I am tech support for elevator field technicians instead of for a corporate office with standard computing issues, but the heart of it is still creating tickets and helping over the phone or escalating to engineer specialists to assist the field techs as needed. [Laid off due to Coronavirus] This position is a little bit different from what I had been used to, in that I am tech support for elevator field technicians instead of for a corporate office with standard computing issues, but the heart of it is still creating tickets and helping over the phone or escalating to engineer specialists to assist the field techs as needed.



RSM US LLP

• United States
• Accounting
• 700 & Above Employee

• L1 IT Service Desk Analyst

  • Nov 2018 - Feb 2019

  • Resolved employee issues with both hardware and software by phone call, email, and live chat; multitasking as required to keep queues down • Improved Knowledge Base by logging searchable tickets and creating and correcting existing Knowledge Documents • Sped up resolution of user issues by using Remote Desktop when possible • Supported several Citrix-based applications and extensively used Active Directory • Resolved employee issues with both hardware and software by phone call, email, and live chat; multitasking as required to keep queues down • Improved Knowledge Base by logging searchable tickets and creating and correcting existing Knowledge Documents • Sped up resolution of user issues by using Remote Desktop when possible • Supported several Citrix-based applications and extensively used Active Directory



Group O

• Outsourcing/Offshoring
• 300 - 400 Employee

• Data Management Associate

  • May 2011 - Nov 2018

• Data Management Associate

  • Nov 2006 - Nov 2018

  • Saved clients 35-40% on bulk mailing costs by correcting and formatting address batch files pursuant to USPS standards dependent upon mailer type and client needs• Trained all new Associates in both Data Management and Reporting Analyst positions• Created and maintained documentation of all processes related to positions of Data Management Associate and Reporting Analyst• Securely processed and transferred multi-million-dollar reward card batches to the bank• Printed reward and reimbursement checks in a secured Citrix environment • Used Excel formulas to manipulate and verify data content Show less