Experience

ODEON Cinemas Group

• United Kingdom
• Entertainment
• 700 & Above Employee

• Cinema Manager

  • Nov 2020 - Present

  Hull, England, United Kingdom

• Deputy Manager

  • Sep 2017 - Nov 2020

  Greater Manchester, England, United Kingdom Core Role: Managing recruitment, training and appraising of employees Allocation and manage staff resource according to ever changing needs Managing of costs within budget & driving of KPIs Implement, manage and maintain heath and safety standards Manage an effective stock control and replenishment process Liaising with customers to ensure high levels of customer service are being achieved



AMC Cinemas KSA

• Saudi Arabia
• Entertainment Providers
• 200 - 300 Employee

• Deputy Manager

  • Apr 2018 - Jul 2018

  Seconded as part of the initial 5-man opening team at AMC Cinemas first cinema in Saudi Arabia. Responsible for Vista Theatre software integration and set-up, projection install/calibration, training and operation, website operation and integration. Creation of audit processes and controls, digital marketing, and additonal training and compliance materials.



AMC Cinemas (AMC Theatres of UK LTD)

• United Kingdom
• Entertainment

• Acting-Senior Operations Manager

  • Jun 2017 - Sep 2017

  Manchester, United Kingdom

• Operations Manager

  • Apr 2012 - Sep 2017

  Manchester, United Kingdom PROJECTION/FILM: - Film booking, scheduling, dealing with distributors and negotiating rental terms - Managing a team to market products, events and general offers/information through social channels, on site materials and external media partners and create in-house art assets - Organizing events held on site, festival screenings such as MANIFF, liaising with external partners to support these events, corporate events, screen hires and group bookings - Ongoing management and… Show more PROJECTION/FILM: - Film booking, scheduling, dealing with distributors and negotiating rental terms - Managing a team to market products, events and general offers/information through social channels, on site materials and external media partners and create in-house art assets - Organizing events held on site, festival screenings such as MANIFF, liaising with external partners to support these events, corporate events, screen hires and group bookings - Ongoing management and training of a small projection team, including weekly & monthly projector maintenance, fault finding, repair and calibration of Barco digital projectors and a single Cinemechanica 35mm projector FACILITIES: - Facilities manager for the site; including projection, management suites, cinema floor and back of house areas - Management of external companies and engineers - including quote approval, sourcing companies, account set-up, weekly/monthly works scheduling and management, document sign-off and reporting - Liaising with landlord and other tenants in our development - Hire and maintain an in-house maintenance team, ensure work is completed to a high standard and meets all health and safety, environmental and legal requirements - Ensuring RMS spending adhered to monthly & yearly budget plans - POS install and maintenance, including software set up - Write risk assessments, COSHH controls, H&S/Fire regulations, staff training documents & pest control procedures/reporting - Equipment selection and purchase for POS systems, A/V equipment and office IT requirements. FOOD & BEVERAGE: - Weekly concessions stock count, delivery note input, damage and shrinkage investigation, compiling of weekly/monthly figures for GM, finance dept. & head office - Work within agreed COG budget levels - Implement, review and manage hygiene controls - Product buying OPERATIONS: - Open/closing the building - Floor operations, staff management - Cashiering, banking, cash reconciliation - Customer service inquiries

• Projectionist

  • Aug 2008 - Apr 2012

  Manchester, United Kingdom - Responsible for fast and accurate lacing up of films and smooth running of shows to a planned schedule - Building film prints, including spotting/correcting faults - Planning and implementing pre-show builds and trailer changes on existing shows, including maintaining relevant paperwork - Problem solving with projectors and related cinema equipment including digital equipment - Dealing with print suppliers and delivery companies for ordering trailer stock and chasing late/missing… Show more - Responsible for fast and accurate lacing up of films and smooth running of shows to a planned schedule - Building film prints, including spotting/correcting faults - Planning and implementing pre-show builds and trailer changes on existing shows, including maintaining relevant paperwork - Problem solving with projectors and related cinema equipment including digital equipment - Dealing with print suppliers and delivery companies for ordering trailer stock and chasing late/missing prints - Basic and more advanced cleaning/servicing of projectors including belt changes, bulb replacement and splicers - Hosted presentations on our digital screen for outside parties to a high standard, including for the police force, corporate events and the Grimm Up North Festival - Qualified to Level 1 AMC standard and BKSTS certified



Borders

• Belgium
• Online Audio and Video Media

• Supervisor

  • Jul 2005 - Jun 2007

  Trafford Centre, Manchester - Installed point-of-sale materials for new store campaigns - Created daily staff rota’s - Delegation of tasks and ensuring completion to a high standard - Responsible for front-of-store displays and promotional price adherence - Ensured store remained presentable and maintained a high level of customer service - Chief cashier – required cash reconciliation and ensuring weekly documents were sent to head office - Arranged change deliveries (and receipt of) and package… Show more - Installed point-of-sale materials for new store campaigns - Created daily staff rota’s - Delegation of tasks and ensuring completion to a high standard - Responsible for front-of-store displays and promotional price adherence - Ensured store remained presentable and maintained a high level of customer service - Chief cashier – required cash reconciliation and ensuring weekly documents were sent to head office - Arranged change deliveries (and receipt of) and package deliveries/pick-ups - Dealt with customer concerns and problem solving - Appointed first-aid person for the workplace In addition to general bookseller duties which included: Maintenance of sections, ordering new stock, meeting company reps, cashiering, stocking out, receiving goods and booking onto computer system, helping with events, taking customer orders, telephone enquiries and till work Show less



ODEON & UCI Cinemas

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Team Leader

  • Jul 1998 - Jun 2005

  Manchester, United Kingdom As a Team leader, general duties included: Cash handling, staff training and performance assessment, shift organization, setting up and closing main cinema areas, equipment checks, dealing with customer queries/concerns, floor management, handling outside queries/contractors, ensuring cleanliness and adherence to health and safety policies by all and all the duties of a regular cinema operative. In addition to those, I personally took on the following duties: Head of… Show more As a Team leader, general duties included: Cash handling, staff training and performance assessment, shift organization, setting up and closing main cinema areas, equipment checks, dealing with customer queries/concerns, floor management, handling outside queries/contractors, ensuring cleanliness and adherence to health and safety policies by all and all the duties of a regular cinema operative. In addition to those, I personally took on the following duties: Head of Delivery Team – responsible for all delivery related tasks, including ordering of stock, chasing up discrepancies, unloading, store room organization, cleanliness, health and safety and team composition. Responsible for stock count, delivery note input, damages and shrinkage investigation as well as compiling of monthly figures. Suggested new schemes, pricing and layout that helped reduce shrinkage to less than 2% of sales from 6%. Head of Stockwise committee - a staff scheme to involve other staff in retail issues and promotions. Reduced weekly Stock on Hand figure from £36,000 to £25,000 to improve stock count procedure and reduce shrinkage. Responsible for Point of Sale implementation for promotions, as well as poster display and advertising displays in general cinema environment including standees and window displays. Trained in basic first aid procedures. Responsible for equipment maintenance and small repairs. Show less