Experience

Federal Reserve Bank of Minneapolis
• United States
• Banking
• 700 & Above Employee
• Assistant Examiner

  • Apr 2023 - Present


Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Associate Loan Closer

  • May 2020 - Jan 2023

  · Working within Home Lending Title and Closing Operations· Reviewing mortgage loans to ensure compliance with applicable laws and policies· Examining internal and 3rd party documentation · Performing final check and review of files prior to loans closing· Multitasking several loans at multiple different stages while maintaining accuracy· Completing multiple tasks simultaneously with strict deadlines · Consistently fulfilling tasks within set time parameters· Organizing and prioritizing loans and tasks · Building trust with customers through communication and empathy skills· Managing risk and ensuring compliance in all actions taken · Collaborating with 3rd parties to prepare accurate documents for borrowers· Reviewing documentation with borrowers to ensure accuracy and understanding· Working jointly with team members to ensure accurate loan information· Training new team members on processes, procedures, best practices, and policies· Communicating effectively with team members, 3rd parties, and borrowers· Completing fulfillment of federal mortgage program loans· Ensuring existing lender and government liens are paid off compliantly· Reconciling, explaining, and balancing monetary and financial data on new loans· Assisting financially and culturally diverse customer segments · Implementing state, federal, and program specific requirements and regulations Show less

• Personal Banker

  • Dec 2018 - May 2020

  · Assisted customers with their personal and business financial needs and goals· Served financially and culturally diverse customer segments · Designated as the branch banker to handle complex transactions and needs · Trained new personal banker team members · Asked customers relevant questions to better understand needs and situations

• Lead Teller

  • Jan 2018 - Dec 2018

  · Planned and conducted internal audits for branch· Delegated tasks to team members· Provided training and coaching to tellers· Reviewed high risk transactions for approval · Acted as manager for tellers in absence of manager

• Teller

  • Jul 2017 - Jan 2018

  · Completed customer financial transactions· Assisted with internal audits for branch· Ensured transaction accuracy while work was completed at fast pace· Conducted monetary transactions with customers



Direct Legal Services LLC

• United States
• Legal Services
• 1 - 100 Employee

• Co Founder

  • Aug 2016 - Feb 2017

  · Built and maintained the base structures for company (pricing, range of service, etc.) · Determined brand positioning and marketing strategies · In charge of contacting new sales leads for company and marketing strategy · Designed and maintained accounting and invoicing systems with Microsoft Office · Organized company objectives and ideals · Served as main point of contact for clients · Built and maintained the base structures for company (pricing, range of service, etc.) · Determined brand positioning and marketing strategies · In charge of contacting new sales leads for company and marketing strategy · Designed and maintained accounting and invoicing systems with Microsoft Office · Organized company objectives and ideals · Served as main point of contact for clients



Canad Inns

• Canada
• Hospitality
• 200 - 300 Employee

• Guest Services Agent

  • May 2015 - Jun 2016

  · Accountable for payments and billings for all purchases · Served as mediator between guests and hotel · Functioned as main point of contact with guests · Assisted guests with various needs and issues · Found creative solutions to sensitive problems · Accountable for payments and billings for all purchases · Served as mediator between guests and hotel · Functioned as main point of contact with guests · Assisted guests with various needs and issues · Found creative solutions to sensitive problems



University of North Dakota, Dining Services

• Counter Attendent

  • Jan 2014 - Dec 2015

  · Trained new staff on policies and procedures · Accountable for cash/payment handling · Assisted customers at check-out · Stocked and took inventory of products · Prepared food and beverage · Trained new staff on policies and procedures · Accountable for cash/payment handling · Assisted customers at check-out · Stocked and took inventory of products · Prepared food and beverage



Dairy Queen

• United States
• Restaurants
• 1 - 100 Employee

• Shift Manager

  • Aug 2012 - Aug 2014

  · Prepared financial documents · Accountable for cash control at beginning and end of shifts (up to $7,500) · Assigned tasks to and supervised employees · Trained new employees · Assisted customers with nonstandard occurrences · Prepared financial documents · Accountable for cash control at beginning and end of shifts (up to $7,500) · Assigned tasks to and supervised employees · Trained new employees · Assisted customers with nonstandard occurrences