Experience

Papertech Inc.

• Canada
• Software Development
• 1 - 100 Employee

• Managing Director (June 2016-Present) / General Manager (October 2008 to June 2016)

  • Oct 2008 - Present

  ► Partner with the CEO and other stakeholders on the development and execution of the corporate vision and strategy towards the profitable growth and operation of the company. Develop strategic operating plans; define the strategic planning process for the company; and plan and execute the annual planning sessions.► Provide day-to-day leadership to the Papertech team, including Engineering, Manufacturing, Procurement, Sales & Marketing, HR, and Customer Support. Maintain the operational performance and productivity of the company in line with strategic objectives.► Deliver strong, decisive leadership to a multidisciplinary team of 5 leaders and wider global staff complement of 55 people excluding contractors and agents. Cultivated the creation of a culture rooted in personal accountability, team collaboration, and pursuit of operational excellence.► Facilitate the development of innovative, future-oriented, and competitive differentiating solutions, for the benefit of the company and the customer. Demonstrated consistent ability to generate millions of dollars in revenue by supporting development of solutions that added significant end-user value.► Continuous Improvement: Champion an environment of enhanced performance and continuous improvement, with a pragmatic approach, attention to detail, and inspirational presence. Empowered R&D teams to develop unique hardware/software, and consistently seek out opportunities to improve internal efficiency and productivity.► Finance: Establish yearly capital/operating budget and operational planning, including R&D, sales, investments, personnel and P&L. Monitor the operating and financial results against plans and budgets, and provide board with comprehensive, regular reports on the revenues and expenditure of the organization.► IP, Legal & Regulatory: Ensure filing of all legal and regulatory documents and monitor compliance with relevant laws and regulations.

• Service Business Manager

  • Apr 2004 - Oct 2008

  ► Service Excellence: Inspired the transformation of the business into a sales & service organization. Led the build-out, development, and management of a best-in-class service and support program that focused on providing industry-leading service that proved to be incredibly profitable, at one point generating 40% of the company’s revenue.



Regency Auto Group

• Service Management - Fixed Operations

  • Mar 1986 - Apr 2004

  ► Diverse Experience: Responsibilities exercised at multiple levels within multiple franchises over an 18-year period. Established the Lexus Service program that became the foundation of Lexus service in Canada. Maintained profitability within Parts and Service departments. ► Diverse Experience: Responsibilities exercised at multiple levels within multiple franchises over an 18-year period. Established the Lexus Service program that became the foundation of Lexus service in Canada. Maintained profitability within Parts and Service departments.