Experience

DUX Beds & Furniture
• Sweden
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee
• Head of DUX Partner Programme

  • Sep 2020 - Present

Colsultancy
• United Kingdom
• Professional Training and Coaching
• Training Consultant

  • Aug 2019 - Present


Monster Inc.

• United States
• 1 - 100 Employee

• Global Certification Training Director

  • Dec 2017 - Jul 2019

  - Executed the training and development plan for: internal employees, retailers, distribution partners and VIP users (i.e. influencers) of premium consumer electronic products, with a full evaluation & certification process - Collaborated directly with the owner and executive team of Monster Products, and liaised with key stakeholders to ideate, design and deliver customised training plans to improve sales, profitability and the customer journey - Provided Executive Level support for strategy, PowerPoint presentations, tools and documentation - Created and delivered the company induction program, including the entire design, logistics and evaluation - Delivered sales training, selling skills, product training and championing of the overall customer experience - Managed organization, planning, training and execution of major customer experience events - Project managed new innovative training interventions to maximize sales, profit and customer satisfaction Show less



KNOMO

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Global Training Manager

  • Aug 2016 - Dec 2017

  - Designed and implemented a complete training (sell-through) program to improve sales, profitability and the overall customer experience for internal colleagues, global retailers and distribution partners - Created all training modules from ideation through to design, evaluation and logistic considerations - Provided dynamic training for all relevant modules, specifically customised for global retailers or distributors - Designed all tools and support documents to support the sales/training team. Delivered sales training and product demonstrations at key industry global events (IFA/CES/ILM) - Produced product presentations, product line plans, cheat sheets and product "one-pagers" - Responsible for the development and execution of "Knomo Knowledge", an innovative online portal to improve communication and online training. The solution increased sales, product knowledge and communication Show less



TargetPath LLC

• United States

• Content and Creation Specialist

  • Aug 2016 - Dec 2017

  - Responsible for developing global sales, training and product presentations, and producing training tools and sales documents designed to drive sales, profitability and superior customer experiences - Planned, designed and created innovative sales (sell-in) and training (sell-through) presentations and training tools for multiple consumer electronics manufacturers including: ShadeCraft, Stelle Audio, RIVA Audio, FIIL Headphones, KidsWi-FI, OnVocal and LumaGlo - Responsible for developing global sales, training and product presentations, and producing training tools and sales documents designed to drive sales, profitability and superior customer experiences - Planned, designed and created innovative sales (sell-in) and training (sell-through) presentations and training tools for multiple consumer electronics manufacturers including: ShadeCraft, Stelle Audio, RIVA Audio, FIIL Headphones, KidsWi-FI, OnVocal and LumaGlo

• Senior European Trainer

  • Aug 2006 - Aug 2016

  - Ideated and executed the sales training and development needs of European retailers and distribution partners, providing effective sales training to multiple European companies designed to maximize sales - Designed and provided dynamic relevant modules customised to each European recipient - Created a global certification program focused on tracking individual progress and evaluation - Spearheaded the Monster "Champions" program, designed to increase engagement of sales colleagues and managers Delivered a sustainable training solution which achieved a 20% uplift in overall headphone sales - Won the prestigious "Monster of the Year" award for sales performance, commitment and personal execution Show less



Dixons Retail

• United Kingdom
• 1 - 100 Employee

• Colleague Learning Advisor/Regional Trainer/Training Officer/Manager

  • Aug 1991 - Aug 2006

  - During long tenure, was promoted through 11 positions, the majority of which were in management or training - Launched the new training framework called enCore, used by all 9000 colleagues and management - Top of the chain compliance on training completion resulting in top of the chain financial performance - Delivered a top of the chain performance with a new service agreement called “Whateverhappes” which was a new product designed to replace and improve customer service from the existing “Coverplan” service - Collaborated with central training team to align current training and development to improve customer service - Delivered higher than average assessment scoring during tenue with “Career start” residential induction program Show less


Pannell Signs
• Australia
• Printing Services
• Marketing Assistant

  • Sep 1989 - Aug 1991