Colin Müller
Customer Success Manager at Scope Content AG- Claim this Profile
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German Native or bilingual proficiency
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English Full professional proficiency
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French Limited working proficiency
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Spanish Limited working proficiency
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Chinese Elementary proficiency
Topline Score
Bio
Credentials
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Certified Customer Success Manager (CCSM) Level 3
SuccessHACKERFeb, 2023- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERJan, 2023- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERDec, 2022- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceMar, 2021- Nov, 2024
Experience
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Scope Content AG
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Switzerland
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Online Audio and Video Media
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1 - 100 Employee
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Customer Success Manager
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Apr 2023 - Present
Engaging customers to grow and develop healthy relationships. Building trust and transparency to act as customer advisor and enhance satisfaction. Analyzing customer needs and listening to feedback to act as customer advocate. Onboarding new customers to unlock value quickly. Engaging customers to grow and develop healthy relationships. Building trust and transparency to act as customer advisor and enhance satisfaction. Analyzing customer needs and listening to feedback to act as customer advocate. Onboarding new customers to unlock value quickly.
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Bühler Group
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Switzerland
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Industrial Machinery Manufacturing
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700 & Above Employee
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Global Process Owner / Senior Process Developer
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Jun 2020 - May 2022
- Owned full DevOps responsibility for Field Service Management process (>650 Service Engineers) based on SaaS solutions - Built and led Field Service Community with executive stakeholders globally - Planned development and implementation roadmap strategically - Implemented process through industrialized roll-outs with onboarding projects across Middle-East & Africa, South East Asia and China - Led and coached process development team in senior role - Transitioned development team into Scrum - Improved customer experience by reorganizing support process Show less
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ABB
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Switzerland
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Automation Machinery Manufacturing
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700 & Above Employee
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Program Implementation Manager
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Jan 2016 - Feb 2020
- Strategic planning of the implementation of service processes and applications within local service organizations for ABB Switzerland- Led Salesforce.com rollout for ABB Switzerland (sales and service cloud, >900 end users, project team of 50 members)- Improved quality of customer support by standardizing process and introducing KPIs, and driving adoption of Salesforce case handling- Set-up and support of service account management for Swiss service sales organization- Substantially increased responsiveness to web based inquiries across customer facing organizations in Switzerland as Customer Contact Management and Customer Experience lead Show less
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Country Installed Base Manager and Project Manager
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Aug 2014 - Dec 2015
Responsible for data quality, processes, usage and productivity of the ABB installed base management solution ServIS in Switzerland.Project Manager for the Country Service Organization ABB Switzerland.
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Research And Development Engineer
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Jun 2012 - Jul 2014
Development of electronics hardware for non-conventional instrument transformers within the local High Voltage Products business unit: Analog circuits, power supply design, FPGA, circuit simulation. Including development of new supplier for electronics hardware in Malaysia.
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Delfino Segelschule, Staad, Switzerland
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Sankt Gallen Area, Switzerland
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Sailing Instructor
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May 2009 - Oct 2013
Preparing students for the practical and theoretical exams for the sailing license D in Switzerland. Preparing students for the practical and theoretical exams for the sailing license D in Switzerland.
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ETH Zürich
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Switzerland
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Higher Education
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700 & Above Employee
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Research Assistant
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May 2011 - Apr 2012
Technology development (high power transmit-receive switches) for the application in ultra-high field 7 T magnetic resonance scanners for ultra-rapid low-noise full 3D scanning of humans. Technology development (high power transmit-receive switches) for the application in ultra-high field 7 T magnetic resonance scanners for ultra-rapid low-noise full 3D scanning of humans.
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St.GallenBodenseeArea
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Switzerland
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Government Administration
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1 - 100 Employee
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Secondary school teacher
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Sep 2009 - Jun 2011
Teacher for secondary school levels (grade 7-9) for children with special needs at Oberstufe Centrum, City of St. Gallen. Teacher for secondary school levels (grade 7-9) for children with special needs at Oberstufe Centrum, City of St. Gallen.
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Sierra Leone Brewery Limited
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Sierra Leone
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Food and Beverage Services
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1 - 100 Employee
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Business Process Analyst
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May 2007 - Oct 2007
IAESTE internship. Process and quality assessment and analysis. Resulted in Increase of 20 % in Overall Equipment Effectiveness (OEE) of the bottling hall. Training for employees and management in IT and presentation techniques. Strategic support for engineering department. IAESTE internship. Process and quality assessment and analysis. Resulted in Increase of 20 % in Overall Equipment Effectiveness (OEE) of the bottling hall. Training for employees and management in IT and presentation techniques. Strategic support for engineering department.
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Education
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2001 - 2011
Eidgenössische Technische Hochschule Zürich
Master’s Degree, Electrical and Electronics Engineering
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