Colette Power
Contract Technical Writer for Google at Bard na nGleann Teoranta- Claim this Profile
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Bio
Deirdre Clancy
I worked with Colette for 18 months when I was brought in to help train the Knowledge Management team in writing and editing skills at TalkTalk and help with establishing standards and style. I found Colette to be helpful and obliging when I was learning about the internal processes at the start, conscientious about content quality and a natural editor. She was professional to deal with at all times and would be an asset to any content team and any organisation.
Darren Heaphy
Colette played in a key part in transforming the communications process from PowerPoint's and processes to practise. Her authority in content, and content design, enabled her to present content in a succinct, yet meaningful way, that was relevant to all our 17 contact centres.
Deirdre Clancy
I worked with Colette for 18 months when I was brought in to help train the Knowledge Management team in writing and editing skills at TalkTalk and help with establishing standards and style. I found Colette to be helpful and obliging when I was learning about the internal processes at the start, conscientious about content quality and a natural editor. She was professional to deal with at all times and would be an asset to any content team and any organisation.
Darren Heaphy
Colette played in a key part in transforming the communications process from PowerPoint's and processes to practise. Her authority in content, and content design, enabled her to present content in a succinct, yet meaningful way, that was relevant to all our 17 contact centres.
Deirdre Clancy
I worked with Colette for 18 months when I was brought in to help train the Knowledge Management team in writing and editing skills at TalkTalk and help with establishing standards and style. I found Colette to be helpful and obliging when I was learning about the internal processes at the start, conscientious about content quality and a natural editor. She was professional to deal with at all times and would be an asset to any content team and any organisation.
Darren Heaphy
Colette played in a key part in transforming the communications process from PowerPoint's and processes to practise. Her authority in content, and content design, enabled her to present content in a succinct, yet meaningful way, that was relevant to all our 17 contact centres.
Deirdre Clancy
I worked with Colette for 18 months when I was brought in to help train the Knowledge Management team in writing and editing skills at TalkTalk and help with establishing standards and style. I found Colette to be helpful and obliging when I was learning about the internal processes at the start, conscientious about content quality and a natural editor. She was professional to deal with at all times and would be an asset to any content team and any organisation.
Darren Heaphy
Colette played in a key part in transforming the communications process from PowerPoint's and processes to practise. Her authority in content, and content design, enabled her to present content in a succinct, yet meaningful way, that was relevant to all our 17 contact centres.
Experience
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Bárd na nGleann - Bárd
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Ireland
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IT Services and IT Consulting
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1 - 100 Employee
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Contract Technical Writer for Google
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Nov 2013 - Present
Production support
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Contract Technical Writer for Cisco
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Feb 2012 - Oct 2013
• Developed and published configuration guides and command reference guides for Cisco switching products• Worked with global cross-functional teams in the USA, India and Israel• Authored content in a DITA XML environment (XMetaL)
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TalkTalk Group
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Waterford, Ireland
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Operational Communications Editor
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May 2011 - Dec 2011
• Ensuring that Consumer Operations teams are prepared for operational change through the preparation of weekly Operational Communications • Writing and editing articles about operational changes, and prioritising messages • Creating a forward-looking operational change calendar based on the business' roadmap of change • Creating and maintaining a network of 'Communication Champions' across 14 contact centres and functional teams around the globe to facilitate the rollout of change • Working with Quality & Compliance teams to ensure change is being effectively communicated throughout the business • Helping with the design and rollout of a new Operational Communications process to achieve team objectives • Ensuring that brand values are conveyed through communications, and delivering a positive message to Consumer Operations Show less
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TalkTalk Group
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Waterford, Ireland
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Knowledge Editor
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Feb 2008 - Mar 2010
• Reviewing and editing all Knowledge Team documentation for correct grammar and composition, clarity, readability, and overall quality. This includes online, knowledgebase, PDF and CD materials. • Producing and maintaining a Style Guide for the Knowledge Team • Writing portions of content such as introductions or overviews • Producing content on deadlines, targeted to specific audiences • Co-ordinating with legal and/or marketing departments • Pushing customer content live once it has been edited • Providing feedback and coaching for other technical writers Show less
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Online Help Coordinator
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Apr 2006 - Feb 2008
• Designing and developing online help content and organising that content into a meaningful structure• Evaluating project requirements and business processes to determine online content requirements from a customer perspective• Producing content in a clear and concise style following established guidelines• Working closely with other business departments to produce content• Proactively gaining and using customer feedback to continually improve online content• Improving efficiency by minimising duplication of content• Reporting of statistics such as online help page views and visits Show less
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Quality Agent
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Sep 2003 - Apr 2006
• Monitoring of calls and online chats to ensure a high and consistent level of quality• Providing feedback to supervisors about calls and online chats• Attending meetings and round tables to discuss call quality and how it can be improved
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Technical Support Agent
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Sep 2001 - Sep 2003
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Education
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2008 - 2010
University of Limerick
Graduate Certificate, Technical Communication -
1997 - 2001
Waterford Institute of Technology
BSc, Software Development
Community
