Experience

The Smarty Train

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Head of Client Experience & Development, Associate Director

  • Nov 2022 - Present

  Responsibilities include enabling and leading functions across the business to execute high quality client experiences. From understanding client needs, new and existing, to executing on the promises we make. Continuing on the Leadership Team to enable our people can be their best selves at work, and facilitate business growth.

• Head of Client Experience

  • Jan 2020 - Nov 2022

  Leadership Team role, heading up the Client Experience function. Responsible for end to end client experiences; account and project management, process guardianship and business development. Working across-business to ensure the best experience for our clients.

• Senior Client Experience Manager

  • Mar 2019 - Jan 2020

  Works cross-practice to ensure excellence in client experience from strategic consultancy to execution by our Solutions Team; from Early Talent Strategy to Organisational Change Management initiatives. Ensures all projects deliver great client experience again and again. Works closely with Solutions teams in both Design and Delivery to ensure core strategy is delivered to an exceptional standard. Strategic adviser to leading organisations to ensure high impact and market-leading talent strategy, from design to implementation. Member of the senior leadership team.

• Experience & Events Manager

  • May 2017 - Mar 2019

  Leads client strategy and delivery at award-winning talent specialists The Smarty Train.Specialist in creative and innovative engagement strategies for clients, from talent attraction to development programmes. Regularly leads strategic reviews across all levels of a business to deliver effective solutions. Regularly partners with clients to provide support across a spectrum of engagement orientated areas. Projects include assessment centre and early talent programme design/delivery, business wide and c-suite engagement initiatives, external engagement campaigns. Key member of Management Team.Drives Business Development.

• Experience & Events Executive at The Smarty Train

  • Nov 2015 - Apr 2017

  - Design of high impact brand engagement journeys- Concepting and designing high-impact learning interactions at The Smarty Train- Working closely with clients to strategically align bespoke experiences- Designing thought-leadership at industry events- Specialist in creativity and innovation in Learning & Development- Delivering business results and ROI through aligned solutions that address specific client needs- Designing on-site strategy and logistical approaches- Leading business development collateral and interactions

• Learning & Events Assistant

  • Jan 2014 - Nov 2015

  Part of a core team at award-winning early-talent specialists, The Smarty Train, experts in early talent attraction and retention. Role includes concepting, developing and delivering experiential events with clients from a diverse range of industries.Passionate about immersive learning environments, brand interactions and gamification for maximised investment and impact.Involved with all aspects of events planning and on-site support in event management both nationwide and globally. Regularly dealing with internal processes within client’s training, events and communications and service lines, including assisting with the production of internal documents and undertaking research. Designing and writing marketing collateral, including website development, printed collateral and strategic business development. Designed and delivered conference break out sessions and published articles.



InMobi

• Singapore
• Advertising Services
• 700 & Above Employee

• Marketing & PR Assistant

  • Sep 2013 - Dec 2013

  Working with the EMEA Marketing and PR team at InMobi, the world’s largest independent mobile ad network. Responsible for supporting global corporate communications, as well as drafting PR material including news releases and working with Global PR agencies to secure effective coverage. In addition to managing the global internal newsletter, EMEA marketing responsibilities include assisting production of marketing materials and literature. Also coordinating the production of a wide range of marketing communications and providing support for marketing events and exhibitions, such as GMIC, Apps World Europe and Casual Connect Kiev. Writing articles and promotional material for the company alongside assisting with production & delivery of events, booking venues and promotional goods.



CASA - London's Festival of Latin American Arts

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Marketing and PR Assistant

  • Jun 2013 - Aug 2013

  While Latin American cinema, music, visual arts and literature were enjoying a great success in the UK, theatre somehow had been left behind. CASA Latin American Theatre Festival incorporates an annual 10 day international festival, as well as a year round programme of events called Nuestra CASA featuring UK based performers. These include the Scratch Night, Rehearsed Readings, Radio Plays and the Open CASA community programme. Responsibilities inclue distributing press releases, managing press enquires and researching suitable advertising options for CASA Latin American Theatre Festival 2013. Creating a database of events and sites for flyering as part of the marketing strategy whilst also coordinating the flyering team. Researching listings websites and providing them with the relevant information. Assisting with the overall social media communication of the festival and creating and updating the CASA website.



Baker Street International

• Palencia, Spain

• Language Monitor

  • Apr 2013 - Apr 2013

  Taking an actively responsible role in organising a group of 44 children, aged 11-12, on an interactive English learning camp. This included engaging children at all hours of the day with fun, English based activities both within the classroom environment and outside. Responsibilities included practical organisation of children as well as leading activities individually. Taking an actively responsible role in organising a group of 44 children, aged 11-12, on an interactive English learning camp. This included engaging children at all hours of the day with fun, English based activities both within the classroom environment and outside. Responsibilities included practical organisation of children as well as leading activities individually.



Self-employed

• Cadiz, Spain

• Private English tutor

  • Sep 2011 - May 2012

  Providing tailored private English lessons to a 17 year old Spanish student seeking to improve her English, aiding with exam preparation and conversational practice using engaging and diverse learning techniques. Providing tailored private English lessons to a 17 year old Spanish student seeking to improve her English, aiding with exam preparation and conversational practice using engaging and diverse learning techniques.



Turner Books

• Coulsdon, Surrey

• Seasonal Warehouse Assistant

  • May 2007 - Sep 2011

  Responsibilities included receiving stock and collating orders. I was an excellent team player, meeting tight schedules and juggling a heavy workload with large orders and short processing times. Responsibilities included receiving stock and collating orders. I was an excellent team player, meeting tight schedules and juggling a heavy workload with large orders and short processing times.



Debenhams

• London, United Kingdom

• PR, Marketing & Events Intern

  • Jun 2011 - Jul 2011

  Worked in the central press office for Debenhams PLC, both as part of a team and working alone, to log the new autumn collection of clothing and footwear into the press samples database. Also aided with media visits to the flagship store and provided administrative support. Worked in the central press office for Debenhams PLC, both as part of a team and working alone, to log the new autumn collection of clothing and footwear into the press samples database. Also aided with media visits to the flagship store and provided administrative support.



BBC

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Information & Archive Intern

  • Mar 2011 - Apr 2011

  Receiving orders for materials and using the extensive archive for my own research. Aided the collection of materials for an online archive feature regarding ‘The Goonies’. Receiving orders for materials and using the extensive archive for my own research. Aided the collection of materials for an online archive feature regarding ‘The Goonies’.



University of Essex

• United Kingdom
• Higher Education
• 700 & Above Employee

• Communications Frontrunner

  • Jan 2010 - Mar 2010

  Worked independently to formulate a new database for contacts to easily track and distribute communications regarding university events or news, facilitating communications. Also assisted with successful delivery of events, such as guest speakers and preparations for the 50th anniversary of the University. Worked independently to formulate a new database for contacts to easily track and distribute communications regarding university events or news, facilitating communications. Also assisted with successful delivery of events, such as guest speakers and preparations for the 50th anniversary of the University.



Sainsbury's

• London, United Kingdom

• Marketing, PR & Events Intern

  • Aug 2008 - Sep 2008

  Shadowed the marketing and PR departments, checking press coverage and providing assistance with market research to form ideas for future events which could be focused upon in the marketing plan. Shadowed the marketing and PR departments, checking press coverage and providing assistance with market research to form ideas for future events which could be focused upon in the marketing plan.



Fleet Street Publications

• London, United Kingdom

• Marketing Intern

  • Jun 2007 - Jul 2007

  Editing former financial articles from the website and preparing archived articles including creating key ‘buzz words’ for online searching purposes, for example the Hot Penny and The Daily Reckoning . Also responsible for researching venues for key annual marketing event. Editing former financial articles from the website and preparing archived articles including creating key ‘buzz words’ for online searching purposes, for example the Hot Penny and The Daily Reckoning . Also responsible for researching venues for key annual marketing event.