Experience

The Sussex Produce Co

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Retail Supervisor

  • Jul 2017 - Present

  Following a brief sabatical in 2017 and the desire to spend more time at home, I decided on a career change from IT. However, I wasn't ready to retire so I started to explore part time positions and secured a position as a Supervisor with The Sussex Produce Company. The Sussex Produce Company is an award winning Independent food shop in Steyning. We pride ourselves on sourcing high quality food and drink and supporting local farmers and producers where possible. As well as fruit an vegetables, we offer a large range of local beers and wines and a selection of fine cheeses and meat. I really enjoy the interaction with our customers and advising them on new and existing best selling items, ensuring stock is replenished and the shop floor is kept looking smart and tidy.


AXA Assistance
• Germany
• Insurance
• 1 - 100 Employee
• IT Application Development Manager

  • Jun 2014 - Dec 2016


Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Environment Manager

  • Mar 2013 - Dec 2013

  Responsible for the provision and support of integrated test environments. My role as Environment Manager was to be the focal point for all Environment issues experienced by the Test teams working with the various support teams to ensure that the environments were sourced, available and supported throughout the extended Test window. Single Point of Contact between the Test Practice and Third Party partners ensuring a stable end to end test environment. Define and implement a Release Strategy in line with requirements minimizing environment down time and impact to test teams whilst maintaining an environment which reflects current Production. Ensure that all changes to the environments were scheduled and managed outside the test window. Act as the interface between the Test practice and Environment Technical Support teams both on and offshore. Manage and contribute to Change Approval Boards to ensure all test managers were aware of and arrange deployment of approved code to their environment as well as liaising with other high profile in flight projects to ensure that code versions were maintained across the separate test environments. Define and implement a support model providing out of hours support by third parties based on test requirements. Agree Service Level Agreements for environment availability with the Programme Management team and third party environment support teams and report against targets. Manage environment defects from inception to resolution including deployment and testing. Ensure all environment defects were analysed, root causes identified and amend practices were possible to ensure that these defects will not reoccur. Identify and provision new infrastructure to the existing Warranty environment to support Production.



IBM Global Services

• India
• Consumer Services
• 1 - 100 Employee

• Environments Manager

  • 2009 - Mar 2013

  .Managing a team of 4 environment support analysts and 3 deployment analysts with responsibility for the Functional, Integration, Performance, Warranty and Point of Reference test environments. • Define, agree and communicate the incident management processes to ensure all environment incidents have been correctly categorized, logged and tracked centrally.• Ensure all team activities are delivered within an agreed and published plan or service level, identifying any potential risks or issues and managing their mitigation.• Manage the environment stakeholders by providing consistent and accurate communication on current activities along with setting expectations and understating requirements.• Manage and co-ordinate activities required to ensure the environment components are delivered as requested, correctly configured and smoke tested.• Ensure the definitive list of systems and servers that make up the end to end environments and how they are connected is accurate and updated when necessary.• Manage the environment monitoring solution that enables automated and proactive reporting on environment availability.• Ensure that Environment incidents are resolved in a timely manner.• Act as the point of escalation for any environment incidents that have, or may, interrupt the environment service ensuring the stakeholder’s expectations are managed.• Manage relationships with all System SME’s and other support teams to ensure they are kept up to date with project progress and priorities.• Create and maintain the deployment schedule ensuring that test environments are aligned to Production.• Work with Test Management to ensure new code is deployed to the test environments as and when requested.• Manage approvals for code deployment with all relevant stakeholders.• Manage any planned environment outages with System SME’s and environment users.

• DBA Capability Manager

  • Jun 1999 - Jun 2009


ITT London and Edinburgh
• Database Administrator

  • Aug 1998 - Jun 1999

Friends Provident
• United Kingdom
• Financial Services
• 400 - 500 Employee
• Senior Database Administrator

  • Jun 1997 - Aug 1998

UniChem Ltd
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Senior Database Admistrator

  • Nov 1994 - Jun 1997

British Gas
• United Kingdom
• Utilities
• 700 & Above Employee
• Database Administrator

  • 1991 - 1994