Transportation/Logistic Specialist

• Oct 2018 - Present

Maintain and develop positive business relationships with a customer's key personnel involved in, or directly relevant to, a logistics activity.Manage subcontractor activities, reviewing proposals, developing performance specifications, and serving as liaisons between subcontractors and organizations.Develop proposals that include documentation for estimates. · Review logistics performance with customers against targets, benchmarks, and service agreements. Direct availability and allocation of materials, supplies, and finished products. Redesign the movement of goods to maximize value and minimize costs. Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources. Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business. · Report project plans, progress, and results. Develop and implement technical project management tools, such as plans, schedules, and responsibility and compliance matrices. Provide project management services, including the provision and analysis of technical data. ·Manage the logistical aspects of product life cycles, including coordination or provisioning of samples, and the minimization of obsolescence

Office Manager

• Aug 2014 - Mar 2022

• Report to an assist Terminal Manager • Manage and direct the day and day functions of all office personal • Monitor daily payroll, employee hours, salary and line haul drivers pay. • Involved in and make recommendations in the hiring and termination process. • Work directly with Corporate Payroll, Benefits and Workers Compensation Departments• Enforce compliance with administrative policy, procedures, safety rules and government regulations. • Direct and oversee investigations into causes of customer complaints and recommend/implement solutions to resolve them. • Create and maintain a teamwork environment with employee.

Production Manager

• Jun 2017 - Jan 2020

Manage and evaluate machine resources to ensure productivity and minimal downtimeOversee a workforce of employees in the production departmentStrive to reduce expenses and increase productivity across all product linesEnsure all employees follow industry standard health and safety guidelinesSet ambitious production goals and communicate them to key personnelProvide motivation, support and guidance to all employeesCommunicate any problems or obstacles to senior managementEstablish workflow policies that enhance speed and efficiency without compromising product safety or integrityCreate schedules for employees to ensure optimum staffing levels

Document Control Specialist

• Jan 2014 - Aug 2014

• Works as a liaison between the customer and steam ship line. • Steamship line review of Bills of Ladings. • Provides documents for Custom Department • Provide accurate documents to the Banks for letter of credit requirements. • Tracking and tracing of shipments for importing and exporting of goods• Maintain a day by day productivity log of scanning and indexing activities• Copy and fax, sort mail, hand out reports and memos• Collect materials to be filed from the company and staff• Interact with clients, visitors, staff and public.

Workforce Manager

• Feb 2006 - Sep 2013

2006 – 09/19/2013 Comcast Corporation-Aston, PA• Performs current director duties when he is on extended absences• Credo Chairman for Freedom Region – reporting and road show preparation for the senior leadership team. • Direct daily work activities of Dispatchers; ensuring work is completed accurately and in a timely and efficient manner.• Forecast, analyze and manage operations through statistical analysis of activity• Drive organizational and departmental goals to meet financial and operational needs.• Manage and coordinate the implementation of new products and services. • Performance and development of supervisory staff.• Build and maintain effective relations with other departments,• Identify key opportunities to build better relationships among different teams.• Conduct employee performance evaluations.• Provide solutions for improving the operations and resolving customer problems.• Implementation of technical productivity and OTG increase through Dispatch goal setting and celebrating accomplishments.• Coordinate the training of Dispatch personnel, to continue updated knowledge of all products and services. • Review performance and recommend disciplinary actions as required.• Daily monitoring of Technical logs, pool work, ER ticketing system, service level monitoring, routing, contractor management, system maintenance and ESL issues for all lines of business. • Maintain logs and records as required.• Motivate employee engagement through team building exercises. Examples: o Yearly organizational themes: 212 Degreeso Halloween Event for Comcast employees and their familieso X-Finity Bowling Competition

Workforce Operations Manager

• 2001 - 2013

Workforce Supervisor

• Sep 2001 - 2005

Workforce Operations Supervisor2001 - 2005 Comcast Corporation – Wallingford, PA• Design and deliver training programs to address the growing needs of Dispatchers.• Directed and manage of daily activities of the dispatcher in order to monitor the workflow. • Coordinate work schedules and customer services activity in order to ensure staffing is on hand to handle the anticipated work volume. • Act as liaison between technicians and customer service in order to provide centralized communications between office and field personnel.• Hire, evaluate, interview, review, coach and counsel employees in the performance of their duties in order to develop a skilled and reliable workforce• Investigate and problem-solve customer/employee inquiries or concerns.• Maintain schedules of service outages, complete work order summery reports and other record-keeping schedules in order to create a historical record of transactions.Outbound Supervisor1995 - 2001 QVC/Comcast Corporation – West Chester, PA• Prioritize, review and delegate work to maintain departmental efficiency• Monitor quality and quantity standards of packaging department• Provide motivation and guidance by coaching/counseling on performance• Maintain schedules of service outages, complete work order summery reports and other record-keeping schedules in order to create a historical record of transactions.

Manager

• 1992 - 1995

Manager of New Jersey Paralegal Litigation Department1992 - 1995 Legal Record Services – Philadelphia, PA Manager of New Jersey Paralegal Litigation Department1992 - 1995 Legal Record Services – Philadelphia, PA