Experience

Dublin Skylon Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Sales & Marketing Manager

  • Jan 2015 - Present

  - Report to the General Manager to ensure that new sales opportunities are delivered to the hotel and revenue opportunities from guests to in-house are fully realised. - Assisting in setting sales targets and devising the strateges for meeting targets within the agreed budgets.- Mapping potential customers and investigate new business leads daily.- Monitor and record all sales activities to ensure that the desired results are being delivered. - Maintaining and improving relationships with existing clients to ensure continued business. - Selling or functions/private parties. Co-ordinate food & beverage promotions including daily specials/upselling by staff.- Responsible that all the internal and external advertising meets the Dublin Skylon & Brian McEniff standards. -To ensure that all reviews and feedback is acted upon and responded to.- Co-ordinate front office duties -To co-ordinate weekly team meetings ensuring minutes are taken and distributed - Ensure standards are adhered to with specific focus on telephone manner at the front desk, replying to email queries and ensuring correspondence is responded to in a timely fashion, - Responsibility for ensuring the hotel meets its targets.- Cash handling procedures are in line with company policy.

• Duty Manager

  • Jun 2012 - Dec 2015

  -To oversee the operation of the Hotel whilst on duty and ensure that a consistently high standard/quality of service, product and customer care is delivered at all times.-To work as part of the management team to be innovative with regards proposals and ideas to increase all over business sales.-To lead and to be able to multi task in a fast paced environment.-To manage functions and in the hotel.-To assist with the training of employees where necessary.-To ensure the Health & Safety of employees and guests.

• Receptionist

  • 2012 - 2012

  - Achieve positive outcomes from Guest queries in a timely and efficient manner-Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required-Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments- Demonstrate a high level of customer service at all times- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities- Be fully involved in the hotels upselling and loyalty programs- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy- Comply with hotel security, fire regulations and all heath and safety legislation- Act in accordance with policies and procedures when working with front of house equipment and property management systems- Follow company brand standards- Assist other departments, as necessary



National Irish Bank

• Head Cashier

  • May 2008 - Oct 2010

  - Establish an exciting and welcoming affair for prospective clients on entering the bank- Supervise debit, credit or cash transactions, as well as other forms of payments within the bank- Review cash accounts on a daily basis- Supply clients with relevant information on products and services available in the bank- List all promotions and relay them to customers- Resolve customer issues pertaining to products and services- Manage exchanges and returns, taking into account the bank’s procedures on such matters- Maintain an extensive report on daily, weekly, and monthly transactions- Supply information that will enable the bank to know the products and services which are successful and those which should be discontinued- Provide support for the bank in facilitating the training of newly hired cashiers.