Experience

Carolina Family Estate Planning

• United States
• Legal Services
• 1 - 100 Employee

• Office Manager

  • Apr 2022 - Present



Procom

• Business Consulting and Services

• Operations Manager

  • 2012 - Present

  • Management of the Operations functions in the Raleigh branch as well as cross-border clients in the US• Manage and support the Operations team and maintain a high level of customer service and efficient onboarding for 20+ clients • Facilitate and maintain US procedures and guidelines and provide training to Operations Support and stakeholders• Implementation of processes that support compliance with Federal and State requirements in the US• Liaise with internal and external stakeholders to resolve issues/escalations• Provide support and solutions regarding client and vendor management for multiple clients and branches within Procom• Facilitate and coordinate new client on-boarding and transitions within tight deadlines and in accordance with company business rules and client guidelines• Act as the primary point of contact for Account Managers and Vendor Managers for handling questions and concerns• Responsible for ensuring that contractors are paid correctly and in a timely manner using a broad range of VMS and internal systems while maintaining compliance with US payroll guidelines• Manage 20+ clients with 500+ contractors daily while maintaining strict adherence to the required SLAs and audit protocols• Collaborate with Finance/Accounting, Legal, and HR departments to improve processes, maintain compliance and address challenges• Address and resolve AR/AP issues for multiple clients, subvendors and contractors• Responsible for the administration, renewal and communication of Benefit plans for all US contractors and employees. Liaise with benefit carriers and broker to resolve issues in a timely manner.

• Office Manager

  • 2009 - 2012

  • Onboarding for all branch clients• Implemented and administrated new Benefits package for Procom in the US• Management of the day to day office operations, bills, phone system, mail, orchestrated office move• Hiring and managing Operations Support team members• Creation and implementation of Raleigh branch processes and procedures

• Data Entry Specialist (part-time)

  • 2006 - 2009

  • Entered new resumes into the database and updated existing consultants.