System Administrator

• Jan 2022 - Present

Backup & Security Engineer

• Oct 2020 - Jan 2022

Performs and maintains company and client backups through use of VEEAM, Barracuda, and eVault software. Works with the cloud engineering team to maintain hardware within the datacenter and related facilities as it relates to backup performance. Assists the IT team with day to day tasks such as general troubleshooting with users, as well as any issues related to backup infrastructure and performance. Part of the team that plans and coordinates projects related to infrastructure within the datacenter, and disaster recovery with offsite facilities. Creates and maintains documentation of job duties, general troubleshooting, and required maintenance of facilities. Tests backup performance and safesets on a regular monthly basis. Onboards new clients and new servers to the specifications of their agreement. Reviews renewals for clients yearly to check for any inconsistencies that may occur due to adding/removing servers and other projects. Show less

Systems Administrator

• May 2019 - Oct 2020

Dedicated on-site engineer/administrator for one of our larger and more innovative clients. Responsible for servicing all IT needs including managing servers and Active Directory, troubleshooting network issues, and software and end user support for a wide range of hands-on experience.

Customer Support Administrator

• May 2018 - May 2019

Level 1 help desk support, responsible for timely customer support for a wide variety of clients with different types of environments. Displayed a high level of customer service by answering phone calls in a professional and friendly manner, ticket creation and time management, accurate documentation. Providing desktop, server, and network device support for over 100 managed service clients. Miscellaneous projects, software deployments, and T&M calls. Experience in Windows Server 2003-2016, Watchguards, Cisco APs, Ruckus APs, Office 365, Webroot, Continuum Monitoring Agent, Vsphere, Active Directory management, Exchange management. Show less

Certified Pharmacy Technician

• Feb 2016 - May 2018

In addition to regular pharmacy technician duties, I was also hired to help implement Pyxis and EPIC as the Carson hospital upgrades its systems. My knowledge of USP 797 and IV Room sterile compounding competencies are also being utilized to help upgrade the IV room and policies. In addition to regular pharmacy technician duties, I was also hired to help implement Pyxis and EPIC as the Carson hospital upgrades its systems. My knowledge of USP 797 and IV Room sterile compounding competencies are also being utilized to help upgrade the IV room and policies.

Pharmacy Technician

• Apr 2012 - Feb 2016

Senior pharmacy technician, Pharmacy IT assistant, Pyxis super-user, Talyst super-user, and proficient in Epic. Senior pharmacy technician, Pharmacy IT assistant, Pyxis super-user, Talyst super-user, and proficient in Epic.