Maintenance and Operations Manger

• Oct 2023 - Present

Project Manager - Hyperscale Data Centers

• May 2022 - Oct 2023

Management and Execution of projects on Siemens’ largest program for data center switchgear for a high-visibility hyperscale client. Director of all baseline engineering coordination post-bid and pre-order for new design types. Strategic scheduling and implementation of mobilizations to complete various levels of testing specified contractually at an active construction site. Regular monitoring, communication, and resolution of site issues through construction management software. Triage of emerging warranty issues and collaboration with other Siemens entities to expedite solutions. • Direct all phases of projects from inception through completion, managing a portfolio of ~$40million in projects. • Foster collaboration between large domestic and international project teams consisting of engineering, supply chain, procurement, external vendors, and field service to supply deliverables on expedited timelines. • Effectively communicate project expectations to key stakeholders such as general contractor and client, providing education and explanation to Siemens contractual obligations to Owner. • Spearhead a redesign of quality control process with Client to elevate documentation and standard of deliverable, thereby protecting all parties financially and creating better data quality. • Coordinate all new program baseline engineering revisions by driving communication between 10+ engineers of various responsibilities, clearing roadblocks to ensure success. • Pioneer a new strategy for 3rd-Party Integrator’s program production schedule and optimize their loading to ensure deliverables are met. • Coordinate, schedule, and manage Field Service Engineers to conduct commissioning testing and resolve emerging issues on site. • Develop and maintain process for receiving, tracking, and coordinating the installation of short-shipped components during supply shortages. • Drive changes to baseline design as needed if emerging issues or new spec requirements arise. Show less

Closing Project Manager

• Aug 2021 - May 2022

Management of highly escalated Medium Voltage projects in the installation/commissioning phase with complex scope and multiple levels of vendor involvement. Direct support for all spec debates, installation complications, and warranty management for Hyperscale Data Center programs (domestic and international). Management of Factory Acceptance Testing for Major Utilities Programs. Management of Low-Voltage Retrofit projects for various nuclear installations throughout the US. Process Development. Management of E-Mobility electric vehicle charger projects for city bus systems throughout the US.• Assumed ownership of projects which had expanded in complexity past the capacity of the previously assigned Project Manager, drove, and achieved customer acceptance/closeout. • Oversaw Project Installation scope across multiple Hyperscale Client program sites and drove Mechanical, Electrical, and Programming Engineers to develop and implement solutions. • Collaborated with HVAC, Automatic Transfer Switch, Battery System, Portable Device Enclosure Builders, Transformer, and other vendors for large solutions programs to drive issues to resolution.• Manage Factory Acceptance Testing for major Northeastern Utility program customers -- Coordinated switchgear offloading/installation, mechanical/functional testing, and punch-list resolution under tight deadlines with high-visibility. • Served as first point of contact for large program customers and Project Managers for Warranty concerns and debates, driving results through the Global Customer Care (GCC) Team. • Managed Low-Voltage Retrofit Breaker Projects/Factory Acceptance Testing for nuclear power plants throughout the US. • Managed E-Mobility electric vehicle charger Projects in the continental US and Hawaii – Worked closely with Business Development Management and Research and Development to resolve emerging issues on a new product line while managing customer relationships Show less

Service Project Manager

• Apr 2019 - Aug 2021

Manage high-level warranty repair projects for priority Medium-Voltage customers such as Google, Intel, Facebook, Department of Homeland Security, Exxon, Tesla, Shell Chemical, Cummins, Caterpillar, Hyundai, and General Motors. Oversee the development of solutions for unique customer issues by driving collaboration between Engineering, Research & Development, and Quality to ensure timely resolution while managing customer expectations. Develop/manage process documentation for departmental functions, provide support for internal systems, and training for all new hires. • Achieve resolution to high-level Warranty Project Claims by coordinating interactions between engineering, research and development, project management, sales, manufacturing, contract administration, and other global departments.• Collaborate with Manufacturing and Quality teams from the US, Mexico, and Germany to develop and implement corrective/preventive actions.• Represent the Global Customer Care Team in the management of large-scale quality issues, driving high level collaboration with key stakeholders in the business.• Improve departmental processes by reviewing best practices, composing work instructions, providing new technology/software, and creating a culture of shared knowledge. • Manage onboarding and training of new team members.• Create and maintain an environment or strong collaboration and sharing of best practices on team.• Drive resolution for customers in a timely fashion while performing in the most cost-effective way for Siemens.• Conduct Quality inspections on redesigned products to ensure conformance to new design standards. • Perform hands-on repairs/modifications to Medium-Voltage switchgear as needed to drive resolution. • Identify holes in the organization/gaps in processes and implements steps to resolve. • Manage cross-departmental training, serving as a resource for other areas of the business as needed. Show less

Associate Manager

• Aug 2017 - Apr 2019

Managed daily operations and a 100-person sales, technical support, repair, and inventory team. Addressed and resolved customer concerns, giving behavior-based feedback to team, developing employees, and ensuring adherence to metrics. • Provided logistical analysis of scheduling and employee zoning to ensure all areas of store are supported and customers are assisted in a timely manner.• Streamlined processes to improve experience for both internal and external customers, thereby increasing store Net Promoter score.• Pioneered strategies to maximize productivity adopted by company during a peak demand Quality Program.• Partnered with team to empower and develop through feedback.• Addressed conflict between peers to mediate, repair, and strengthen relationships.• Resolved customer complaints through outreach to repair relationships and improve Net Promoter scores.• Cross-trained employees to support various in-store teams during peak times and improve collaboration/strengthen relationships between departments. • Resolved customer service issues in store through strategic partnership with employees to improve customer experience by matching skill sets and driving employee development. • Solicited feedback from team to communicate vision, ensure quality leadership, and support.• Facilitated open discussions and feedback from store teams to share best practices, revise processes, and increase employee satisfaction.• Implemented peer-to-peer recognition through email communication, daily huddles, and store meetings to prove a platform to reinforce positive behaviors. • Partnered with Sales Experts to elevate role and increase their mentorship of direct reports through feedback and cultivated environment of shared learning.• Facilitated new-hire training.• Disseminated information to educate and drive new company initiatives. Show less

Operations Manager

• Sep 2014 - Aug 2017

Managed a seven-person inventory operations team, oversaw the investigation, reconciliation, shipment, and receipt of store assets, while upholding 99% inventory accuracy. • Responsible for daily leadership of Operations team.• Coached and developed team.• Oversaw strategic staffing, scheduling, and resourcing for peak traffic.• Delegated tasks for optimal workflow.• Analyzed store metrics to ensure successful operational performance.• Developed and facilitated Operations Expert training for other stores and process training for other in-store teams.• Performed inventory acquisition and order fulfillment for business customers with orders that exceeded store stock quantities through partnership with corporate inventory logistics.• Facilitated new-hire training.• Developed materials, facilitated and conducted Operations Specialist interviews.• Consulted with other stores to teach operational best practices and mentor operations supervisors.• Achieved 99% year-to-date inventory accuracy and successful completion of all bi-annual inventory audits.• Achieved highest inventory metrics and team NPS in NC/VA market. • Led inventory reconciliation and variance investigation and asset organization for maximum storage efficiency. Show less