Experience

INEOS Styrolution America LLC

• United States
• Chemical Manufacturing
• 300 - 400 Employee

• IT Project Support

  • Oct 2019 - Present



Luby's Restaurant Company

• United States
• Restaurants
• 400 - 500 Employee

• System Analyst

  • Oct 2018 - Oct 2019

• Transition Manager

  • Aug 2018 - Sep 2019

• Telecommunications Manager

  • Oct 2017 - Sep 2019

• IT Service Desk Manager

  • Aug 2015 - Sep 2019

  Manage team of 6 Help Desk representatives to ensure Luby's strategic goals are being metProduce and maintain KPI metrics for evaluation of group and individual performanceProduce and maintain Knowledge Base and New Hire Training documentsDirect Help Desk team towards all IT changes, roll outs and endeavors

• Service Desk Analyst

  • Nov 2014 - Sep 2019

  TASK Retail software support in Windows 7 environmentSIVA (ESTR) software support in WinXP and Windows 7 environmentsPOSitouch software support in Windows 7 environmentActive Directory support for entire field (restaurants and corporate)Receipt and Office printer troubleshootingAnalysis and QA for POS software updates (testing, etc)Sales and Labor reporting for Luby's and Fuddruckers restaurants



Texas POS

• Houston, Texas Area

• Help Desk

  • Mar 2013 - Oct 2014

  Help Desk support for Aloha POS reseller. Provided tier1 troubleshooting for all Aloha, WinXP, Win7 and networking issues for over 2000 customers. Help Desk support for Aloha POS reseller. Provided tier1 troubleshooting for all Aloha, WinXP, Win7 and networking issues for over 2000 customers.



Revention

• United States
• Information Technology & Services
• 1 - 100 Employee

• Help Desk Analyst

  • Jun 2012 - Mar 2013

  Provided POS hardware & software support to 3,000 end-users via Cisco IP phones and remote access software including Symantec PC Anywere & Bomgar SQL Server 2008 database analysis for escalated cases that could not be resolved on first contact Awarded ‘Tech of the Month’ for most outstanding overall performance in department Provided POS hardware & software support to 3,000 end-users via Cisco IP phones and remote access software including Symantec PC Anywere & Bomgar SQL Server 2008 database analysis for escalated cases that could not be resolved on first contact Awarded ‘Tech of the Month’ for most outstanding overall performance in department



Mattress Firm

• United States
• Retail
• 700 & Above Employee

• Help Desk Analyst

  • Apr 2011 - Mar 2012

  Provided support for 800+ retail stores through phone contact and VNC remote access Responsible for all GERS retail POS system support, diagnostic and problem resolution Diagnose, troubleshoot and escalate internet and intranet issues Provided support for 800+ retail stores through phone contact and VNC remote access Responsible for all GERS retail POS system support, diagnostic and problem resolution Diagnose, troubleshoot and escalate internet and intranet issues



Clear Creek ISD

• United States
• Education Administration Programs
• 200 - 300 Employee

• Warehouse Manager

  • Feb 2008 - Nov 2009

  Provided phone support for all CCISD users including faculty, staff and students on WinXP and Win7, Active Directory, GroupWise Email, Nortel IP phones, Completed all service requests through IssueTrak CRM system Responsible for all campus level troubleshooting, diagnostic and repair of all computers and relevant equipment. Provided phone support for all CCISD users including faculty, staff and students on WinXP and Win7, Active Directory, GroupWise Email, Nortel IP phones, Completed all service requests through IssueTrak CRM system Responsible for all campus level troubleshooting, diagnostic and repair of all computers and relevant equipment.