Sr. Noc Engineer

• Dec 2021 - Present

Instrumental in shaping the Network Operations Center with Multiple States and 220+ WISP Tower Sites from a Brand-New Department, Designed and Implemented Procedures, Building Tools and Applications to facilitate daily operations in Network Assurance. I designed and developed multiple applications using Microsoft Power Apps, Power Automate utilizing both Sharepoint List Data and Microsoft Dataverse to store data. Scheduled and performed maintenance activity network wide. Monitored Network Wide Health and System Performance and engaged network issues troubleshooting them to minimize customer downtime and increase quality of experience for our customers.

Technical Support Manager

• Sep 2019 - Dec 2021

Supervised a 12-agent technical support team which took over 150 calls daily and provided quality customer support to our customers. Responsible for training and onboarding new hires to ensure they had a fundamental understanding of our system and RF principles, networking fundamentals.

Technical Support Specialist

• Sep 2018 - Sep 2019

Technical Support Professional

• Apr 2016 - Sep 2019

Web Developer

• May 2012 - Jun 2016

Worked with 100+ clients on their online business presence complete with their website design, build and launch. Worked closely with our marketing team to implement search engine optimization into the sites. Primarily worked with Shopify ecommerce sites and wordpress environments. I would build customers a custom theme that was designed for their needs and business goals.

Information Technology Manager

• Apr 2011 - Jun 2012

Supported various businesses with server, network, and computer related issues. Provided advice, design and implemented technology solutions for businesses. Designed, Implemented, Managed a Windows 2010 Active Directory Domain Server and 50+ Workstations environment for Family Support Services in Amarillo, Texas.

Information Technology Field Technician

• May 2009 - Feb 2011

Building custom computers, maintain monthly client contracts, and virus removal from personal computers and laptops. Performed monthly maintenance to local government offices such as County Courthouses, Sheriff's Offices, Police Departments and County Jails. Computer security consulting and maintained workstation, maintaining security systems updates and scanning for viral infections. Security consulting also included teaching clients about computer security safety and prevention. The ability to be licensed by the Texas Department of Public Safety Private Security Bureau as a Private Investigator and also accomplished a Cisco IOS Certificate.

Correctional Officer III

• May 2007 - Apr 2009

Field Associate Service Technician

• Sep 2006 - Mar 2007

Responbile for Walmart Locations in the Texas Panhandle about 25 stores, worked on service calls regaring information systems at stores including in house TV wall of eyes, register issues, network issues, and any other issues running new cabling and moving existing cabling to facilitate the store moving products and or security cameras around. While working for walmart as a service technician I was trained on Fiber Optic Cable termination. Responbile for Walmart Locations in the Texas Panhandle about 25 stores, worked on service calls regaring information systems at stores including in house TV wall of eyes, register issues, network issues, and any other issues running new cabling and moving existing cabling to facilitate the store moving products and or security cameras around. While working for walmart as a service technician I was trained on Fiber Optic Cable termination.

Network Engineer / Systems Administrator

• Sep 1999 - Apr 2006