Experience

QLS Logistics

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Booking Clerk

  • Oct 2021 - Present



Suncorp Group

• Australia
• Financial Services
• 700 & Above Employee

• Customer Value Specialist

  • Sep 2021 - Oct 2021



Clanwilliam Aged Care

• Australia
• Hospital & Health Care
• 1 - 100 Employee

• Administrative Officer

  • Mar 2018 - Aug 2021



Allianz Partners Australia

• Australia
• Insurance
• 100 - 200 Employee

• Network Support Administrator

  • Aug 2009 - Oct 2016

  • All aspects of general office administration • Accurate data entry into in-house databases • Accounts Payable (National) • Auditing to ensure costs are accurate for payment • Processing invoices for payment • Liaising with providers on a regular basis to ensure accuracy of data • Reconciliation of payment run whilst adhering to strict deadlines (weekly) • Statement reconciliations to assist service providers to keep outstanding payments processed within 30-60 days • Auditing rental vehicle invoices for accuracy of costs • Billing costs to major vehicle manufacturers when outside of entitlements • Working closely with a range of internal and external stakeholders • Providing support to internal departments to assist with provider entitlements and costs to be covered • Liaising with contracted providers for payments for Roadside Assistance program and Homefront program on behalf of Department of Veteran Affairs whilst meeting deadlines of 30 days Show less



Beenleigh Towing

• Manager

  • 2006 - 2009

  • All aspects of day to day operational management of a business • Liaising with Department of Transport on all licencing matters• Working closely with Queensland Police Service as Beenleigh Towing is the towing provider for QPS and as such must provide and maintain a variety of professional services including a specific area in our yard dedicated to vehicles held for police inspections• Human Resource Management including recruitment and selection• Training and mentoring of all staff to ensure both internal and client processes and procedures are upheld at all times• All aspects of providing superior customer service to customers• Responding to and resolving customer complaints• Extensive account management• Ensuring that the business is run in accordance with the guidelines of the RACQ Quality Assurance System and rectifying any non-conformances• Data entry and checking paperwork prior to entering information into LinkSoft• Document management and preparation of invoices for clients and RACQ• Ensuring compliance of the Tow Truck Act of 1973 and all relevant regulations• Fleet management of all Beenleigh Towing vehicles to ensure all vehicles are maintained in accordance with the manufacturer’s specifications• Working under pressure to ensure all company deadlines are met • Banking, petty cash and financial records management• Accounts Payable & Receivable Functions• Responding to volume telephone and email enquiries• Receipt and dispatching of jobs to tow truck and road service operators• Liaison with QPS and insurance companies• Coordination of road service and tow truck operators to carry out and attend outstanding trade and RACQ jobs after hours and weekends• Processing credit card payments via the telephone• Using National Breakdown service programmes to locate customers and passing this information onto towing and patrol operators Show less

• Office Manager

  • 2002 - 2006

  ACHIEVEMENTS:• In 2008 whilst I was the Manager of Beenleigh Towing, we received the “RACQ Road Service Contractor of the Year” Award• In 2006 we received the “Fair Go Award” from the Epileptic Association of Queensland as we employed a tow truck operator with Epilepsy

• After Hours Base Operator

  • 1999 - 2002

  • Promoted from After Hours Base Operator to Office Manager then to Manager due to work ethic and knowledge of the business



Franklins Warehouse

• Dispatch Office Coordinator

  • Nov 1993 - Jul 1998

  • Liaising with up to 55 stores throughout Queensland to ensure correct and complete orders dispatched at all times. • Liaising with transport companies to ensure that minimum loads can be delivered on a daily basis • Calculation of the number of pallets that will be sent on the following day and communicating this with the stores and transport companies. • Printing of all Queensland stores orders on a daily basis • Workload management and planning of up to 100 pickers to ensure that pallet orders are completed and ensure warehouse productivity • Rotation between warehouse order preparation and dispatch control • Data entry into in-house systems • Coordinating docks and communicating with drivers Show less



Trend Towing & Auto Repairs

• Receptionist

  • 1992 - 1993

  • General office administration including filing and document preparation • Responding to volume incoming telephone enquiries • Taking accurate messages and relaying to relevant staff members • Welcoming visitors to the office • Operation of the radio control for the fleet of 14 trucks • Receiving and dispatch of jobs to the drivers • Accounts receivable function including the preparation of invoices • Providing quality customer service and compassion to customers who had been involved in car accidents Show less



Arrest A Pest Pest Solutions

• Consumer Services

• Receptionist

  • 1992 - 1992

  • General office administration reception • Responding to volume incoming telephone enquiries • Taking accurate telephone messages and relaying to relevant staff members • Welcoming visitors to the office • Diary management and scheduling of jobs on behalf of colleagues • Explaining the Arrest A Pest advantage and advising customers of preparation for treatment • General office administration reception • Responding to volume incoming telephone enquiries • Taking accurate telephone messages and relaying to relevant staff members • Welcoming visitors to the office • Diary management and scheduling of jobs on behalf of colleagues • Explaining the Arrest A Pest advantage and advising customers of preparation for treatment