Experience

Aioi Nissay Dowa UK
• United Kingdom
• Insurance
• 1 - 100 Employee
• Senior Business Partner

  • Jul 2023 - Present


Aioi Nissay Dowa Europe

• Luxembourg
• Insurance
• 200 - 300 Employee

• People and Engagement Partner

  • Nov 2021 - Jul 2023

• People and Engagement Partner

  • Nov 2021 - Nov 2021



Aioi Nissay Dowa Insurance Europe

• United Kingdom
• Insurance
• 1 - 100 Employee

• People and Culture Specialist

  • Aug 2020 - Nov 2021

• People & Culture Coordinator

  • Jun 2019 - Jul 2020



Coleen Crane's Coaching

• Coach & Mental Health First Aider

  • Sep 2018 - Nov 2021

  As a coach and mentor for over 10 years and a qualified Mental Health First Aider (instructor course booked for 1st April 2019). I have worked with companies to manage the mental health and well-being of their employees. I have the experience to help you provide a proactive approach to managing the health risks associated with the workplace, recognise stresses in employees, improve the mental health of the company’s workforce and minimise time lost due to ill health. I have a deep understanding of different cultures, styles and communities such as BGLT so can tailor my services to your needs, providing a diverse and inclusive environment. Show less


Freshfields Bruckhaus Deringer
• United Kingdom
• Law Practice
• 700 & Above Employee
• Interim HR Operations Executive at Freshfields BD

  • Feb 2019 - May 2019
• Human Resources

  • Oct 2017 - Dec 2018

  Raise employee engagement, positivity and well-being awareness. Coach employees through difficult situations, both personal and business related. Support managers at all levels with people related matters including disciplinary procedures. Coordinate various events including well-being Week, Cash for Kids, Reverse advent calendar, Children in Need, team volunteering in London. Highlight areas of improvement and implement change. Interview candidates (including psychometric profiling) Build relationships across regional offices with a view to improving employee engagement and increasing visibility of the P&C team across the business. Show less



Neopost UK

• Spain
• Medical Practices

• Administration Manager

  • Feb 2016 - Aug 2017

  Reporting to the Operations Director, my role changed and included PA duties such as organising events, minute taking, calendar updates, processing of invoices, vendor query resolution and other adhoc duties as and when required.I managed and motivated a successful Sales Support team of 4 who consistently achieved 98% of their KPI's in FY16. Due to an exceptional eye for detail and management of process and procedures, together, we reduced unnecessary tasks and cross trained on all disciplines required by the business.I successfully coached and mentored individuals, helping them grow in confidence, overcome obstacles faced and become logical thinkers. I Organised and coordinate events for employees (Inc meals out, karaoke, sports day, Christmas party and annual conventions) Order stationery and managed the budget along side it, liaise with printer suppliers to ensure the smooth running of Customer Services as well as the facilities department to ensure health and safety rules were adhered to.Some of the duties are listed below:• Delegation, team management and conflict resolution• Problem solving, analysis and strategic thinking• Recruitment • Stationery and facilities management for Customer Services (inc printers, H&S basic awareness)• Monthly 1-2-1• Coaching, Mentoring, listening and guidance• Diary Management, organisation of meetings (inc arrangement of refreshments)• Office management inc. stationery ordering and budget control• Create and manage a reward system for employees• Creating and keeping to deadlines• Holiday, Sickness and Disciplinary management• Annual appraisal, setting clear SMART goals for my team with measurable KPI’s Show less

• Sales Support Team Leader

  • Feb 2014 - Feb 2016

  I ran a team of 5 within the Customer Service's Department were we supported all areas of sales; from franking machines and envelopes, to stationery, printers and software. We processed sales orders, credits and service requests whilst ensuring legalities and KPI's were met and a clean first time rate of 95% was maintained.Other duties included:• Provide weekly dashboards to the Telesales Director• Build monthly presentations giving analysis of areas supported by my team• Ensure SLA’s are adhered too Orders placed/credits raised for 4 departmentso Internal orders for all departmentso Distribute error reports to all key stake holderso Monitor Clean 1st time on all orderso Daily invoicing is released• Margin Management• Work with key stake holders ensuring orders are invoiced so forecasts are met Show less

• Slogans & Supply Chain Supervisor

  • Oct 2012 - Jan 2014

  My duties were as listed below but not limited to:• Ensure SLA’s are adhered too Deliveries• Liaise with group supply chain in France, Respond to customer and vendor queries, both internal and external• Stock management• Query resolution, liaising with relevant departments such as IT and warehouse to ensure orders are released• Monthly Reviews and Appraisal completion• Meet and greet new Sales Representatives and Managers, giving them a brief introduction to relevant areas Show less

• Order Quality Compliance Supervisor

  • Jul 2010 - Sep 2012

  My team of 4 enforced various processes, procedures and policies to ensure all legalities of hardware sale and lease orders were met.I underwrote companies for credit up to £10'000.00 and liaised directly with the Finance Director in my direct managers absence.• Holiday, Sickness and Disciplinary management• Quality check sale and lease orders, ensuring legalities were adhered to and correct lease rates were applied• Ensure sales and service discounts were within company guidelines and had the correct level of sign off• Authorise Bank Consents and liaise with banks for referred credit decisions• Arrange bonus payments to be made each quarter for qualifying individuals• Liaise with Regional Directors, Sales Managers/Representatives and other individuals• Underwrite lease and sale agreements up to a certain value, depending on the nature of the company• Run detailed reports giving each region's achievement • Set KPI’s for team and ensure they were met• Provide cover for the Business Processing Manager where needed• Travel to regional offices for the training of administration staff• Monthly Reviews and Appraisal completionIn 2011, in addition to my 'OQC' team, I was asked by the Head of Support Services to take on the Slogans team. I accepted as their roles were still of an Administrative fashion and my team grew to 7/8. My extra duties included:• Ensuring an Service Level Agreement's of 3 days were adhered to when orders were entered onto the system• Approving credits and free of charge orders• Define best practice of processes• Query resolution Show less

• Supplies Telesales Agent

  • May 2006 - Jun 2010

  Working for the Telesales Manager I actively sold consumables to achieve my monthly target.I resolved customer issues maintained a very high standard of customer service.

• Customer Services Supervisor/Manager

  • Jun 2003 - Jun 2005

  Initially I was employed as Customer Service Supervisor; my team and I resolved customer issues whilst maintaining an excellent level of customer service. I was promoted to Credit Manager reporting directly to the Finance Director. I ran a successful team ensuring the DSO was kept at the required level and all targets were met. I left to have my second child. Initially I was employed as Customer Service Supervisor; my team and I resolved customer issues whilst maintaining an excellent level of customer service. I was promoted to Credit Manager reporting directly to the Finance Director. I ran a successful team ensuring the DSO was kept at the required level and all targets were met. I left to have my second child.