Experience

DENNIS Uniform

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• RVP Customer Success and Business Solutions

  • Oct 2020 - Present

  Tustin, CA, United States

• Regional VP of Customer Success

  • Oct 2019 - Oct 2020

  Oversee a region comprised of 16 branches totaling 100+ employees that spans across 14 states. Lead & train teams of customer success managers for generating new business, account management, building client relationships, and expediting store operations. Conducted branch demand planning for 27 locations, generating annual sales of over $35 million. Provide direction and foster a reassuring outlook to employees & clients under challenging circumstances. • Instrumental in… Show more Oversee a region comprised of 16 branches totaling 100+ employees that spans across 14 states. Lead & train teams of customer success managers for generating new business, account management, building client relationships, and expediting store operations. Conducted branch demand planning for 27 locations, generating annual sales of over $35 million. Provide direction and foster a reassuring outlook to employees & clients under challenging circumstances. • Instrumental in transforming over half the company from an omnichannel matrix to an exclusive online retailer generating over $25 million within the last year. • Initiated a product succession system while phasing out an outdated process for new & old SKUs. Partnered with IT on developing an innovative Point of Sale (POS) feature on the website that will save approximately $40,000 in recovered margin while exhausting any outdated, existing inventory. • Proactively created a new training and development program for employees during the COVID-19 quarantine that required no budget. Designed an ad-hoc LMS utilizing a SaaS provider (SmartSheet) to virtually deliver content to 50 salaried employees to monitor engagement and report ongoing performance dashboards to the executive committee. • Implemented a large-scale, curbside pickup option (zero-contact) for customer orders & drop-offs for returns. Utilized a SaaS event booking software (Calendly), to facilitate the process. • Introduced virtual fitting options with informational videos and mass question & answer sessions with uniform experts over Zoom.

• Regional Director of Retail Operations

  • Sep 2018 - Oct 2019

  Directed branch demand planning for 10 locations, with gross sales over $10 million. Collaborated with technology teams on process designs and optimization for a proprietary branch system. Responsible for training, onboarding, and developing operational staff and presenting new account acquisition forecasts to executive teams. • Architected a direct supply chain system (Fast Track) to fulfill custom orders to ship directly to customers. This process improved turnaround time on… Show more Directed branch demand planning for 10 locations, with gross sales over $10 million. Collaborated with technology teams on process designs and optimization for a proprietary branch system. Responsible for training, onboarding, and developing operational staff and presenting new account acquisition forecasts to executive teams. • Architected a direct supply chain system (Fast Track) to fulfill custom orders to ship directly to customers. This process improved turnaround time on backorders and reduced shipping expenses & labor with savings over $10,000 annually. • Instrumental in the successful integration of a strategic acquisition that increased top-line revenue by 15%.

• Director of Inventory Operations

  • Oct 2014 - Sep 2018

  Responsible for ensuring proper inventory levels for regional locations with gross annual sales totaling over $5 million. Coordinated with account representatives to maintain customer satisfaction, and operations & IT teams to optimize business systems. Generated annual forecasts for profit & loss management, purchasing, and supply chain operations. • Conceptualized an automation system collaborating with IT programmers that analyzed inventory at all locations to determine proper… Show more Responsible for ensuring proper inventory levels for regional locations with gross annual sales totaling over $5 million. Coordinated with account representatives to maintain customer satisfaction, and operations & IT teams to optimize business systems. Generated annual forecasts for profit & loss management, purchasing, and supply chain operations. • Conceptualized an automation system collaborating with IT programmers that analyzed inventory at all locations to determine proper routing from any placed order. This concept has saved valuable time and resources, increased customer satisfaction, and provided new opportunities for acquiring new business. • Successfully launched a new location in Mission Viejo, CA, with inaugural sales exceeding $1 million. • Improved processes & revenue performance at six additional locations by 20%.

• Regional Inventory Manager

  • Mar 2010 - Oct 2014

  Improved efficiency at six locations by streamlining inventory processes and conducting training on best practices.

• Branch Operations Manager

  • Mar 2005 - Mar 2010

  Analyzed the structuring of contracts to determine needs and built annual demand plans for review and fulfillment at the corporate office. Conducted training for new operations managers at other locations, created SOPs, and training material. • Partnered with the IT team on a new proprietary ERP system (iCS) that improved inventory control, formatting for demand planning (forecasts), order fulfillment, and webforms. • Created multiple system improvements that was adopted by… Show more Analyzed the structuring of contracts to determine needs and built annual demand plans for review and fulfillment at the corporate office. Conducted training for new operations managers at other locations, created SOPs, and training material. • Partnered with the IT team on a new proprietary ERP system (iCS) that improved inventory control, formatting for demand planning (forecasts), order fulfillment, and webforms. • Created multiple system improvements that was adopted by the CEO and published by the operations team that continue providing a roadmap for future success.