Experience

Absolute Value

• United States
• Software Development
• 1 - 100 Employee

• ERP Integration Specialist / Systems Admin / Developer

  • jun. de 2013 - - actualidad

  As an ERP Integration Specialist and Developer at Absolute Value, I manage system integrations, data manipulation, and cloud deployments. With a breath of experience in project management, software development, IT Administration, and customer support, I am able to understand complex customer needs and develop the most effective solution. As an ERP Integration Specialist and Developer at Absolute Value, I manage system integrations, data manipulation, and cloud deployments. With a breath of experience in project management, software development, IT Administration, and customer support, I am able to understand complex customer needs and develop the most effective solution.



Lanham Associates

• United States
• Software Development
• 1 - 100 Employee

• ERP Integration Specialist / Systems Admin / Developer

  • jun. de 2013 - - actualidad

  Created a multi-tier Azure environment to demo NAV 2015 at Directions 2015Created and setup ClickOnce installs for Microsoft Dynamics NAVCreate and setup the NAV web client for customersResponsible for data integration from ERP systems such as Prophet 21 and SAGE/MAS500 via SQL queries for Absolute ValueMaintained and managed the internal network, servers, and printersMaintained and managed an internal Exchange server as well as O365 email in the cloudProvided technical support to end customersProvided hotfixes and custom solutions to our customersCreated and setup Azure cloud environments for customers to run Microsoft Dynamics NAVManaged VoIP phone system (8x8)Assisted with website development and maintenance



MPK Automotive Systems

• Support Manager / Implementation Consultant

  • dic. de 2005 - jun. de 2013

  Managed support department that provided support for over 300 usersDeveloped team management skills through supervising 3 support personnelDeveloped an Automation process for Dealer Management System using Navision Application Server.Responsible for installing and maintaining NAS for customers.Gained knowledge of Navision Accounting and Navision Payroll practices and setupManaged 30 Windows server for our clientsWrote, tested, and debugged code in C/ALMaintained Exchange servers at client locations.Provided top tier support for customersResponsible for data backup procedures through Backup ExecRemotely maintained PCs and Servers at client sitesTraveled to customer sites to setup servers, install and configure Microsoft Navision, and to train customers in NavisionDealt with customer satisfaction and resolved customer complaints both during and after implementationDeveloped documentation and manuals for customersGained experience with Active Directory, DNS, DHCP, RAS, and Terminal Services through configuring servers for our customersSetup factory financial statement for customers Resolution rate of first call help tickets: 95% Responsible for setting up Cisco ASA devices for corporate office, customer sites, and data centerConfigured hardware that ran our hosted solution from Peak10 data centerConfigured Microsoft’s Remote Desktop Connection broker to handle load balancing between RDP servers.Setup IP printer queues for all our customers on our hosted solution



Interstate NationaLease Inc

• IT Administrator

  • ago. de 2004 - dic. de 2005

  Managed the help desk for over 200 users.Setup, repaired, and maintained PCs for the entire companyConfigured and Maintained Symantec Corporate Edition and deployed clients using IISWorked with IBM AS400 and I5 Series ServerSetup and maintained Windows 2003 ServerCreated and maintained two company web pages with Dreamweaver.Worked with Domino Server and Lotus email clientsResponsible for procuring computer equipment and also made recommendations for software.Configured routers for VPN sites



2004 Select-Tel Systems

• Project Manager

  • jun. de 2004 - jun. de 2005

  Brought on to work on a wireless WAN for a peanut resellerConsulted different vendors and determined the equipment needed to complete the projectCreated a price comparison for three vendorsDeveloped a proposal of the project for the customer Brought on to work on a wireless WAN for a peanut resellerConsulted different vendors and determined the equipment needed to complete the projectCreated a price comparison for three vendorsDeveloped a proposal of the project for the customer



Georgia Southern University

• United States
• Higher Education
• 700 & Above Employee

• IT Technician

  • ene. de 2004 - may. de 2004

  Repaired PCs and printersRemoved viruses and worms from PCsPerformed troubleshooting on PCs and the network Repaired PCs and printersRemoved viruses and worms from PCsPerformed troubleshooting on PCs and the network



Georgia Southern University

• United States
• Higher Education
• 700 & Above Employee

• Web Designer

  • may. de 2003 - ago. de 2003

  Responsible for designing a web page for a local non-profit organizationInterviewed employees to determine the content of the web pageDeveloped the web page with Studio MX Responsible for designing a web page for a local non-profit organizationInterviewed employees to determine the content of the web pageDeveloped the web page with Studio MX