Experience

ProSoft Technology Inc.

• United States
• Industrial Automation
• 1 - 100 Employee

• Tech Support Engineer

  • Mar 2019 - Present



ProSoft Technology Inc.

• United States
• Industrial Automation
• 1 - 100 Employee

• Help Desk Engineer II

  • Mar 2012 - Nov 2015

  • Monitored helpdesk ticketing system and responded promptly to resolve problems impacting users • Provided a wide range of IT support to users within the business • Managed PC setup and deployment for new employees using standard hardware, images and software • Assign users and computers to proper groups in Active Directory • Researched, troubleshot and resolved complex problems independently • Provided on-call support for global users • Appropriately documented all transactions and pertinent interactions within the helpdesk ticketing system • Point person for VoIP phone system and all IT related purchases



Sully & Son Hydraulics Inc.

• Bakersfield, California

• Counter Sales / Hose Room

  • Feb 2008 - Feb 2012

  • Greeted customers in a timely fashion while quickly determining their needs • Assemble application specific hoses according to customer specifications • Recommended parts to customers based on their needs and preferences • Repaired hydraulic pumps, motors and cylinders • Accurately created work orders and delegated them to mechanics accordingly • Greeted customers in a timely fashion while quickly determining their needs • Assemble application specific hoses according to customer specifications • Recommended parts to customers based on their needs and preferences • Repaired hydraulic pumps, motors and cylinders • Accurately created work orders and delegated them to mechanics accordingly



Energized Distribution LLC

• Route Manager

  • Jun 2005 - Mar 2008

  • Managed sales route including visiting large format grocery stores as well as convenience stores. • Maintained back stock, rotated product and stocked shelves as needed. • Met and exceeded company sales and productivity goals • Made daily bank deposits consisting of cash and checks • Worked closely with store owners/management to create and implement sales opportunities • Experience operating forklifts and assorted equipment in a warehouse environment • Managed sales route including visiting large format grocery stores as well as convenience stores. • Maintained back stock, rotated product and stocked shelves as needed. • Met and exceeded company sales and productivity goals • Made daily bank deposits consisting of cash and checks • Worked closely with store owners/management to create and implement sales opportunities • Experience operating forklifts and assorted equipment in a warehouse environment