Experience

Expert TA

• United States
• E-Learning Providers
• 1 - 100 Employee

• Data Analyst/Software Developer

  • Sep 2020 - 3 years 4 months

  Tulsa, Oklahoma, United States Designing and maintaining tools using VBA, Python, and Javascript to support multiple departments in-house. Project types include: Interactive Virtual Handbooks Product Usage Analytics Customer Support Analytics Academic Integrity Research Copyright Infringement Research Image Recognition and OCR Sales Research and Analytics Google Scripts

• Content Creator

  • May 2019 - 4 years 8 months

  Tulsa, Oklahoma Area Designing and supporting high-quality learning tools and content for Higher Education.

• Director of Customer Success

  • Sep 2019 - Sep 2020

  Tulsa, Oklahoma Developing and deploying comprehensive solutions to enhance customer success using modern tools and programmatic approaches.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2017 - Mar 2019

  Tulsa, Oklahoma Area



Dish Network

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Field Service Manager

  • Dec 2015 - Nov 2017

  Tulsa, Oklahoma Leadership position involving technical applications, analytical presentations of performance, coaching sessions based on feedback, innovative approaches to challenging situations (both employee and customer oriented) and administrative duties.

• Field Service Specialist

  • Jul 2012 - Dec 2015

  Tulsa, Oklahoma Field Technician well-versed in electronic component diagnostics and repair. Performed service calls for design and repair of satellite communications systems. Common tasks include: constructing multiple versions of antenna components; mounting and tuning antennas on residential and commercial structures; designing and installing cable networks through attics, crawlspaces, drop ceilings, insulated walls and in-ground; installing and configuring indoor components and educating customers on… Show more Field Technician well-versed in electronic component diagnostics and repair. Performed service calls for design and repair of satellite communications systems. Common tasks include: constructing multiple versions of antenna components; mounting and tuning antennas on residential and commercial structures; designing and installing cable networks through attics, crawlspaces, drop ceilings, insulated walls and in-ground; installing and configuring indoor components and educating customers on proper use and maintenance of components.



Christiansen Aviation, Inc.

• United States
• Airlines and Aviation
• 1 - 100 Employee

• A&P Mechanic

  • Jul 2008 - Dec 2011

  Experience in 100 HR inspections on small Cessna, Beech and Piper aircraft. Performed maintenance to the degree of airworthiness. Experience in overhaul of Lycoming O-320 and O-360 engine models.