Experience

Your Boat Club

• United States
• Recreational Facilities
• 1 - 100 Employee

• Location Manager

  • Jul 2023 - Present

  As a location manager, my primary responsibility is overseeing all aspects of our operation at Waconia YBC. From coordinating schedules to ensuring team productivity, I strive to maintain a well-functioning and positive work environment. Additionally, I am responsible for managing our team of employees, fostering a positive atmosphere, and providing guidance and support to help them reach their full potential. My role demands organizational and leadership skills to guarantee the smooth running of our location and the successful performance of our dedicated staff.➤ Manage the YBC Waconia employees and ensure they are providing excellent customer service to all members.➤ Hiring, training, and scheduling. ➤ Provide members with a quick orientation session prior to each rental about the lake and the boats.➤ Maintain consistency when the members arrived at the lake that the boat was fully fueled, clean, and ready for action.➤ Responsible for helping each member with loading, launching, and docking of boats upon return➤ Check members in and out each day with the company’s online and mobile reservation system.➤ Assist with minor boat maintenance items and daily experience driving speedboats, pontoons, and fishing boats.➤ Sales - - provided member prospects with information about membership.➤ Member Reservations - - assisting members with scheduling, reservations, and cancellations. Show less

• Member Services - Lead Dock Hand

  • Jul 2021 - Aug 2023

• Member Services - Dock Hand

  • May 2018 - Aug 2023

  Create a positive member experience by providing a superior level of customer service to Your Boat Club, prospective members, and guests.𝙍𝙀𝙎𝙋𝙊𝙉𝙎𝙄𝘽𝙄𝙇𝙄𝙏𝙄𝙀𝙎 𝙄𝙉𝘾𝙇𝙐𝘿𝙀:➤ Provide members with a quick orientation session prior to each rental about the lake and the boats.➤ Maintain consistency when the members arrived at the lake that the boat was fully fueled, clean, and ready for action.➤ Responsible for helping each member with loading, launching, and docking of boats upon return➤ Check members in and out each day with the company’s online and mobile reservation system.➤ Assist with minor boat maintenance items and daily experience driving speedboats, pontoons, and fishing boats.➤ Sales - - provided member prospects with information about membership.➤ Member Reservations - - assisting members with scheduling, reservations, and cancellations. Show less