MSW Case Management and Therapy Intern

• Aug 2022 - Present

Masters in Social Work Graduate Student (Graduation May 2024)

• Aug 2021 - Present

*Transferred to the program from Fordham University due to COVID related complications.* Current Coursework: -History of Social Welfare and Introduction to Policy Analysis I (Completed) -Diversity, Cultural Humility, and Social Justice in Social Work (Completed) -Human Behavior and the Social Environment I (Completed) -Mental Health Assessment and Diagnosis (Completed) -Generalist Practice I (Completed) -Social Work Research and Statistics (Completed) -Human Behavior and the Social Environment II (In Progress) -Trauma, Substance Abuse, and Violence (In Progress) -Commuinity Organizing (In Progress) Show less

Hospice Volunteer

• Aug 2021 - Present

Masters in Social Work Graduate Student

• 2019 - Sep 2021

Social Work Student at Fordham University Masters in Social Work Program.*Transferred to CSULA due to COVID related complications with the Program.*Courses Completed:-Social Policy I-Human Rights and Social Justice-Advanced Clinical Assessment and Diagnosis-Social Work Practice with Communities and Organizations -Social Work Skills Lab-Social Work with Individuals Across the Lifespan -Research Methods

Graduate Research Assistant

• Jan 2020 - Jun 2020

Provided support for the following Research Topics: Integrated Healthcare; Serious Mental Illness and Primary Care; Collaborative Care

Post Baccarauleate Student Psychology, Counseling, or Social Work Professions

• 2018 - 2019

• I was taking coursework to prepare to enter into an advanced degree program for Psychology or Counseling Professions, alongside of applying to said programs. I was accepted into a Masters in Social Work Program which I am currently enrolled. (As of 09/19) • I was taking coursework to prepare to enter into an advanced degree program for Psychology or Counseling Professions, alongside of applying to said programs. I was accepted into a Masters in Social Work Program which I am currently enrolled. (As of 09/19)

Operations Manager (Contract Consultant and Co-Founder)

• 2018 - 2018

Received 3rd place of 15 companies at Start Up Competition focused on social impact sector work. 1 of 4 founding members; ACT was a prototype for an online application that connected your online journalism choices to local volunteer opportunities in your community to increase citizen participation. • Supported the development of the Business Plan for a 4 person startup company • Conducted market research to strategize entry points/gaps in current market for volunteerism in the District of Columbia, Maryland, Virginia area (DMV) • Built project management protocol online via project management software (Asana Project Management Software) • Managed workflow amongst team of 4 and delegated work task assignments based on appropriate deadlines Show less

Manager, Cohort Programs

• 2017 - 2018

• Designed and Planned 6-12-month long projects focused on building out more public service opportunities for programs such as AmeriCorps, FEMA Corps, and YouthBuild (Service Year Programs) • Implemented the aforementioned 6-12-month long projects by hosting day long convenings of 15-20 stakeholders—some areas of focus included: Rural America; Afterschool Programs; Opportunity Youth; and Civil Legal Aid • Built Project Management Process to facilitate the convening of various stakeholders to solve social problems through AmeriCorps, FEMA Corps, and YouthBuild Programs (Service Year Programs) • Provided administrative support on event logistics for day long meetings of 15-20 nonprofit clients by sending invites, coordinating travel stipends and event scheduling, and interviewing participants prior to the convenings • Developed relationships and partnerships with internal and external stakeholders in different specialty areas throughout the firm in order to meet common deliverables tied to more Service Year opportunities • Conducted email outreach, telephone interviews, and monthly follow up emails regarding progress on project deliverables with clients of the nonprofit Show less

Operations Manager (Contract Consultant)

• 2017 - 2017

Savo Store is an African e-commerce and procurement platform designed to give Africans direct access to the wide variety of goods available in the US. • Processed package orders via internal inventory software for preparation shipped on schedule days • Consulted with General Manager on how to re-target company with a triple bottom line approach: environmental, social, and financial while still serving customers • Improved the efficiency of the current shipping process by providing consultation on new warehouse layout, employee hiring plans, and shipping protocols • Provided support in developing job postings for prospective employees for the firm • Strategize how to work better with competitors, develop competitive advantage, and possible merge/acquire other business/competitors Show less

Part Time Graduate Student

• Aug 2014 - May 2016

Independent Researcher

• 2016 - 2016

Research Objective: What barriers to success exist to supporting persons experiencing mental illness to finding and retaining employment? • Researched and analyzed social enterprise models providing employment services for marginalized populations through qualitative research, developing business plan framework for mental health providers • Presented paper at University of Southern California Social Enterprise Conference Research Objective: What barriers to success exist to supporting persons experiencing mental illness to finding and retaining employment? • Researched and analyzed social enterprise models providing employment services for marginalized populations through qualitative research, developing business plan framework for mental health providers • Presented paper at University of Southern California Social Enterprise Conference

Housing and Benefits Specialist

• 2015 - 2016

I was working on a team called Operation Health Homecoming, which is a part of Mental Health America of Los Angeles. We were a subcontractor to the Veterans Administration working with Veterans that were experiencing homelessness and supporting them in securing various types of housing.• Established relationships and partnerships with landlords in the Greater Los Angeles area during a 1% vacancy rate in the local housing market by attending conferences, hosting events, and conducting outreach• Supported a case roster of 10 Veterans in accessing healthcare services at the VA by coaching Veterans on how to access community resources, and encouraging community integration through educational workshops• Conducted Intake Evaluations and VI-SPDATs (Vulnerability Index-Questionnaire) to screen Veterans to determine eligibility for programs, and subsequently enrolling those qualified for the program • Provided street outreach services to Veterans experiencing homelessness, alongside of law enforcement, city officials, and other community-based agencies; provided sack lunches, clothing, and other needed supplies• Navigated Veterans through the application process to obtain housing vouchers through the City of Los Angeles by supporting them in filling out paperwork, attending appointments, and searching for housing• Hosted meetings with other providers, agencies, and community organizations to educate them about the Operation Health Homecoming Initiative, and the core components of our program• Attended community meetings around Veteran services and how to increase collaboration amongst the various services providers in the Greater Los Angeles area• Administered program requirements as defined by all applicable federal, state, local, and agency guidelines (e.g. assessments, care plans, documentation of services, etc.) Show less

Mobile Health Worker, Homeless Innovations Project, (HIP)

• 2014 - 2015

• Provided intensive case management services to a roster of 15 members, supporting them in: accessing physical and mental health appointments; coaching on day to day living tasks; utilizing motivational interviewing for exploring goals; weekly check-ins; accessing community resources; and community integration• Provided monthly documentation for billing requirements of 100 hours by entering California Medical Assistance Program notes in form of progress notes, assessments, and recovery plans • Collaborated with Registered Nurses (RN), Psychiatrists, and LCSWS to provide the necessary advanced level care needed based on each member’s individual plan and goals• Supported members in applying for public benefits and providing the proper assistance in linking to necessary services based on their specific goals and desires• Provided regular, field based face-to-face visits with members/candidates in home and/or community settings• Developed and maintained proficiency as a user of the Electronic Health Record System(s) of the agency, alongside of adhering to all policy related to use of the system and documentation timeframes• Maintained a directory of provider services including medical, behavioral health, social support and other services as needed to support referral and coordination activities of assigned staff. Identify valuable resources to share with the rest of the team to the benefit of all members.• Provided daily oversight of an assigned panel of candidates/members, delivering interventions designed to reduce unnecessary emergency department (ED)/emergency room (ER) and inpatient (IP) utilization, increase connection to primary care, and demonstrate improved health outcomes for the served population.• Participated in case conferences to ensure that each member’s care team is aligned with a shared plan of care and up-to-date information on each member. Show less

Street Outreach Worker, Homeless Innovations Project, (HIP)

• 2014 - 2015

HIP serves individuals suffering from physical illness, mental illness, and substance abuse disorders, who are also experiencing chronic homelessness.• Established relationships and partnerships with hospitals, community providers, and law enforcement officials by educating them about community outreach program, creating enrollment channels, and increasing the enrollment rate by 150%• Provided intensive street outreach services to individuals experiencing mental and physical health issues on interdisciplinary team of 15 by conducting VI-SPDATs (Vulnerability Questionaries’), building rapport with clients, conducting client intakes, and weekly check-ins• Collaborated with local agencies to facilitate proper referrals for services based on the needs of the members we were working with, their goals and desires, and the immediate care needed• Facilitated the enrollment of members into the program by coordinating an enrollment meeting with LCSW’s, Medical Doctors, Registered Nurses, and other necessary case management staff • Educated local community members, agencies, law enforcement and public safety officials about HIP program, how to contact street outreach workers, and how to better work with the population experiencing homelessness• Maintained a directory of provider services including medical, behavioral health, social support and other services as needed to support referral and coordination activities of assigned staff. Identify valuable resources to share with the rest of the team to the benefit of all members.• Presented Program to various sentries in the community including: community agencies, hospitals, and law enforcement officials, as a way to increase our visibility and leverage relationships in the community • Utilized Motivational Interviewing techniques to elicit change with members experiencing homelessness in relation to enrolling in the HIP program and/or being referred to other agencies in the community Show less

Jump Start Fellow

• 2013 - 2014

Jump Start is a 13 week, full time fellowship program for individuals who are interested in working in the adult community mental health field. Jump Start's intensive program combines classroom learning with applied internships. The program, funded with Mental Health Services Act Workforce Education and Training dollars through the LA County Department of Mental Health, is designed to increase and diversify the public mental health workforce. Coursework: Resources; From 911 to 411; Physical Health; Veterans; Families; Stages of Recovery; Hearing Voices that are Distressing; DSM; Outreach; Employment; Housing; Note Documentation for the State of California; Motivational Interviewing; Abstinence Based Recovery; Harm Reduction; Applied Advocacy; Housing; Medications; Critical Time InterventionInternship:• Qualified, screened, and navigated Veterans for entry into Section 8 and VASH housing programs • Conducted street outreach services to Veterans experiencing homelessness• Completed trainings centered around the Psychosocial Rehabilitation Model of Recovery Show less

Banquet Server

• 2013 - 2014

I worked at Pelican Hill Resort, which is a luxury hotel located in Newport Coast, CA that is owned by the Irvine Company. I learned extensive customer service training here with incorporation of company values and empowerment of employees to engage guests at all levels of the management chain to maximize their service experience at the resort. Great job! "Think with your head, talk from your heart." • Acted as a food runner to guests during plated meal services for large scale weddings ranging from 50-200 people • Attended roll call meetings prior to event to learn about the details of the event, guest and hotel expectations, and necessary functions needed to be provided during the event • Set up Banquet room as instructor by Banquet Captain, alongside of providing necessary linens, service ware, glassware, and other specific center pieces based on guests specifications and desires • Tray pass ordure’s to guests during wedding receptions, corporate parties, and golf fundraising events • Participated in company wide culture training on how to engage guests with exceptional customer service at a 5 star resort • Replenished backbar, beverage stations, and other snack areas up to guests standards • Reset Banquet Room up to Banquet Captain/Supervisor’s standards in adherence with level of excellence of hotel property Show less

Banquet Server

• 2010 - 2014

Great job to help the pay the bills to get through college! • Provided exceptional customer service with a team of 10-30 people for weddings and corporate events ranging from 80-300 guests receiving positive feedback about our service provision in quarterly review meetings • Facilitated event coordination and customer service related operations by setting up coffee breaks, dining rooms, and other banquet hall accommodations for various events including weddings, corporate meetings, charity galas, and personal events • Acted as a food runner to guests during plated meal services for large scale weddings ranging from 50-200 people • Attended roll call meetings prior to event to learn about the details of the event, guest and hotel expectations, and necessary functions needed to be provided during the event • Set up Banquet room as instructor by Banquet Captain, alongside of providing necessary linens, service ware, glassware, and other specific center pieces based on guests specifications and desires • Tray pass ordure’s to guests during wedding receptions, corporate parties, and golf fundraising events • Replenished backbar, beverage stations, and other snack areas up to guests standards • Reset Banquet Room up to Banquet Captain/Supervisor’s standards in adherence with level of excellence of hotel property Show less

Project Manager Internship

• 2011 - 2012

The National Alliance On Mental Illness is a nationwide grassroots advocacy group, representing people affected by mental illness in the United States. I was working on a project in collaboration with an online start up company called Wisdom Legacy. Wisdom Legacy is a public-private initiative to create a mobile knowledge management system for leveraging community experience and resources to help patients and families navigate the life cycles of major health conditions and to focus on the social determinants of health. • Interviewed NAMI OC community members on their experience with mental illness for an offline Book Project associated with an online start up database project called Wisdom Legacy • Liaised between program and community members acting as point of contact for all project deliverables and deadlines, and worked closely with CEO of NAMI Orange County chapter and CEO of Wisdom Legacy • Managed project deliverables from inception, planning, interview scheduling, interviewing, and data input and post synthesis into online database Show less