Cola Ho

Senior Service Enginee at Pro-Tech Technology (Asia) Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Central & Western District, Hong Kong SAR, HK

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Credentials

  • Certified Ethical Hacker
    EC-Council
    Dec, 2021
    - Nov, 2024

Experience

  • Pro-Tech Technology (Asia) Ltd.
    • Hong Kong
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Service Enginee
      • Oct 2018 - Present

      • Team Leader of HKIA duty free POS/Digital signage project - Management, Systems integration, Maintenance and Daily support • Assist in pre-sales projects, partner with internal engineer/sales team on technicality, resources and Statement of Work (SOW) • Assist in management/participate in ad-hoc separation projects and Proof-of-Concept (PoC) for new technology and production evaluation (Switch/Firewall/Server/ VPN/AP /Storage/Relocation/Digital Signage/CCTV etc.) • Prepare UAT status report to log progress and test results • Report daily operation/project to Service Delivery Manager • Provide training and guidelines for daily operations and problem solving • Provide hardware, software, network problem diagnosis and resolution via the telephone/remote tools/on-site for client • Coordinate with internal departments to set up I.T. equipment (hardware/software) Show less

  • Shilla Travel Retail Hong Kong Ltd.
    • Hong Kong SAR
    • I.T. Assistant
      • Feb 2018 - Sep 2018

      • Coordinate with HQ IT Department on system development and new deployment in HKIA and back office • Setup new Technologies/Systems/PC to support end-user • Vendor management for service and maintenance • PM in digital signage project - Management, Installation, Systems integration and Scheduling advertisement timetable • Work closely with Merchandise, Marketing team and Beauty Brands for IT technical questions relate to Digital Signage/POS system • Provide POS/Digital Signage training and create guidelines for daily operations and problem solving to frontline • Maintain system documentation and inventory record of hardware and software • Troubleshoot, enhance and support in Server, Network, IP phone and Polycom initial user training and support. Show less

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Network Operation Center Operator
      • Jun 2015 - Sep 2017

      • Monitoring, health check maintains multiple offsite data center to ensure service availability • Knowledge transfer to team members for on-boarding offering support • Support with local and remote support teams and developers Co-ordinate and participate in critical problem resolution with L2,L3 and specialist • Plan, review and test operation procedure • Execute SQL script form L2 request • Monitoring, health check maintains multiple offsite data center to ensure service availability • Knowledge transfer to team members for on-boarding offering support • Support with local and remote support teams and developers Co-ordinate and participate in critical problem resolution with L2,L3 and specialist • Plan, review and test operation procedure • Execute SQL script form L2 request

Education

  • Middlesex University
    BSc(Hons), Information Technology and Business Information Systems
    2016 - 2017
  • Hong Kong IVE
    Higher Diploma, Information Technology for Business (Commercial Applications)
    2008 - 2013

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