Experience

N8 Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Infrastructure Administrator

  • Nov 2020 - Present

  • Administer Active Directory Users and Computers • Administer Group Policies • Setup & maintain computers • Server Deployment / Migration • Office 365 Tenant Administration • Microsoft Teams Administration • Azure Administration • Administer Active Directory Users and Computers • Administer Group Policies • Setup & maintain computers • Server Deployment / Migration • Office 365 Tenant Administration • Microsoft Teams Administration • Azure Administration



C&D Technologies

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Information Technology Support Specialist

  • Apr 2016 - Nov 2019

  • Administered Active Directory Users and Computers & Group Policies • Setup & maintained computers • Maintained Servers (WSUS, SQL – queries, etc.) • Maintained Tape backups (Symantec Backup Exec/Dell Tape Library) • Serviced printers (networked and local) • Troubleshoot network issues • Provide info / work with ISP when necessary • Diagnose WiFi issues (connectivity, outages, configuration, etc.) • Diagnosed software issues (Battery Manager – Formation software) • Negotiated with vendors for hardware & software needs/installs for projects • Achieved or exceeded expectations of Manager and staff • Rejuvenated the staff’s faith in IT Show less



Cognoscenti Technologies, LLC

• Information Technology & Services

• President/Owner

  • Jul 2010 - Dec 2017

  Focused on providing a professional experience and a pro-active approach, without the professional cost, of IT needs to both residential and small businesses in the Kenosha/Racine area. Focused on providing a professional experience and a pro-active approach, without the professional cost, of IT needs to both residential and small businesses in the Kenosha/Racine area.



ATC Transportation, Inc

• Service Desk Technician

  • Jul 2005 - Jan 2010

  •Part of IT Support Team servicing 250+ employees – throughout the United States, Canada and Mexico •Active Directory Administration •Group Policy – creation and deployment •Build and install new PC’s •Setup and repair of networked printers •Troubleshoot network connectivity – various levels •Lead support for wireless scanner project at remote terminal locations •Successfully co-created and implemented plan to migrate enterprise from Office 2003 to Office 2007 •Initiated a plan to migrate users from Windows XP to Windows 7 •Setup, deploy, and troubleshoot cell phones and Blackberries •Consistently met or exceeded expectations of Manager •Ability to work independently or in a group environment Show less



Kenosha Human Development Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• Network/Helpdesk Support

  • Sep 2004 - Jun 2005

  •Provide IT Support for 50+ end users - at nine locations•Build and install new PC’s•Troubleshoot network connectivity – various levels•Recommend and ordered new hardware and software as needed

• Help Desk

  • 2004 - 2005