Experience

Canucks Sports & Entertainment (CSE)

• Canada
• Spectator Sports
• 400 - 500 Employee

• Manager, Business Intelligence (B.I.)

  • Oct 2022 - Present

  Vancouver, British Columbia, Canada

• Business Analyst

  • Sep 2021 - Oct 2022

  Vancouver, British Columbia, Canada • Manage HubSpot CRM for the Canucks and Warriors sports teams including updating backend content, optimizing sales and service pipelines, productivity and sales reporting and training account executives. • Pull tailored data for marketing and survey campaigns and analyze performance and conversion metrics. • Create management reports with PowerBI, Google Analytics, HubSpot, Formstack, PowerPoint and Excel. • Automate business processes and run relational database reports using Python,… Show more • Manage HubSpot CRM for the Canucks and Warriors sports teams including updating backend content, optimizing sales and service pipelines, productivity and sales reporting and training account executives. • Pull tailored data for marketing and survey campaigns and analyze performance and conversion metrics. • Create management reports with PowerBI, Google Analytics, HubSpot, Formstack, PowerPoint and Excel. • Automate business processes and run relational database reports using Python, R, SQL, HubSpot and Zapier. • Work with StellarAlgo (fan data platform) to tap into new audiences and ensure platform efficiency.

• Account Executive

  • Jul 2021 - Sep 2021

  • Managed 800+ season ticket member accounts worth $20 million • Ensured member satisfaction and financial compliance. • Used Ticketmaster Archtics, HubSpot CRM, Givex, Sharepoint and other software programs to manage member data



CICCC - Cornerstone International Community College of Canada

• Canada
• Higher Education
• 1 - 100 Employee

• Digital Marketing and Analytics Instructor

  • Sep 2022 - Present



Chandler Consulting

• Business Consultant

  • May 2022 - Present



City of Surrey

• Canada
• Government Administration
• 700 & Above Employee

• Presiding Election Official

  • Sep 2018 - Oct 2022

  Surrey, British Columbia, Canada • Supervised voting locations for the 2018 and 2022 Surrey municipal elections • Integral role with facilitation of voting during election, supervision of election officials, conflict resolution, voter privacy, event set-up and take down • Responsible for final accounting of ballots and transportation of results to election headquarters • Communicated with area supervisor throughout election days to ensure quality and efficiency

• Accountant

  • Mar 2021 - Sep 2021

  • Analyzed and verified financial data with PerfectMind, FMS Agresso, Amanda, Tempest and CLASS software. • Trained and supported PRC staff working on 2019.20 Surrey preschool account reconciliation project. • Prepared journal entries, reconciliations, monthly variance reports, salary reports and finance bills. • Managed Fortis and BC Hydro accounts, ensuring financial compliance and accounting/reporting accuracy. • Assisted with budgeting, forecasting, salary schedule preparation… Show more • Analyzed and verified financial data with PerfectMind, FMS Agresso, Amanda, Tempest and CLASS software. • Trained and supported PRC staff working on 2019.20 Surrey preschool account reconciliation project. • Prepared journal entries, reconciliations, monthly variance reports, salary reports and finance bills. • Managed Fortis and BC Hydro accounts, ensuring financial compliance and accounting/reporting accuracy. • Assisted with budgeting, forecasting, salary schedule preparation and review for all PRC business units.

• Accounting Clerk

  • Oct 2020 - Mar 2021

  • Analyze, investigate and verify GL accounting data using PerfectMind and CLASS management software. • Train and support PRC staff working on 2019.20 Surrey preschool account reconciliation project. • Consolidate membership datasets and create data calculators to be used by staff for mass reconciliation.

• Property and Payment Services Clerk

  • May 2018 - Oct 2020

  Surrey, British Columbia, Canada • Manage and train incoming hires for the summer property tax season • Supervised 2019 property tax deferment program for the municipality of Surrey • Provide information over the phone and in person to customers regarding bylaw, business license, property tax, and utility information • Analyze data using software programs Tempest, Moneris, GTECHNA, POSSE, Ticket Manager and Business Connect

• Landscape Operations Labourer

  • Apr 2017 - May 2018

  Surrey, British Columbia, Canada • Completed property maintenance for several city parks and town centers in North Surrey • Dealt with and answered questions and concerns from the public • Submitted work order codes using CityWorks (software used for tracking and managing assets) • Communicated with coordinators in person, over the phone and through email



Healthcare Recovery Canada

• Client Analyst

  • Sep 2014 - Jan 2022

  Surrey, British Columbia, Canada • Research current and prospective clients to determine likely eligibility for disability benefits. • Prepare thorough analysis and reports for medical practitioners to review and approve. • Order, install and maintain software programs, peripheral hardware and anti-virus.



Vancouver Whitecaps FC

• Canada
• Spectator Sports
• 200 - 300 Employee

• Accreditation Coordinator

  • Jan 2020 - Oct 2020

  Vancouver, British Columbia, Canada • Manage game-day accreditation for players, team and event staff, volunteers and partners • Communicate with upper management and media team to ensure efficiency and safety for BC Place • Distribute and supervise radio and media equipment for game use • Scan and log entry to Google spreadsheet for constant awareness of event attendance



Canucks Sports & Entertainment (CSE)

• Canada
• Spectator Sports
• 400 - 500 Employee

• Membership Sales and Experience Representative

  • Aug 2019 - Apr 2020

  Vancouver, British Columbia, Canada • Managed 890 membership accounts totaling revenue in excess of two million dollars • Provide premium customer service to members over the phone, through email and in-person during games and events • Assist with planning of execution of member exclusive events and game-day activation's • Facilitate corporate partner programs for companies such as Toyota and Budweiser



Silver Lining Landscaping

• Assistant Supervisor

  • Oct 2015 - Apr 2017

  Coquitlam, British Columbia, Canada • Communicated with strata home and business owners regarding job expectations • Supervised employees to make sure work was being done correctly and efficiently • Completed landscape jobs: mowing, pruning, trimming and debris management



Northview Golf & Country Club

• Canada
• Golf Courses and Country Clubs
• 1 - 100 Employee

• Groundskeeper

  • Jun 2012 - Jan 2016

  Surrey, British Columbia, Canada • Prepared grounds for tournaments such as the Jake Milford Canucks Charity Invitational • Cut greens and fairways, spun bunkers, managed pin placement etc. • Use of heavy-duty equipment including forklifts, tractors, tri-plex mowers, bobcats and excavators