IT Technician

• Apr 2021 - Present

Supporting Military Sealift Command's, MSC, Secured and Non-secured network, SIPR and NIPR, By:• Serving as subject matter expert for issues that arise on Windows-based enterprise networks• Respond to and update trouble calls using the Remedy ticketing system• Troubleshoot and analyze issues to determine and execute appropriate repair activities that will return equipment, system, or network to proper operational status• Lead and/or serve as a member of a team to conduct new installations and/or life cycle upgrades for shipboard ADP/IT networks• Work with shipboard personnel and/or other network support vendors to resolve computer network issues• Migrate existing Windows servers into a VMware environment• Perform all aspects of routine system administration tasks on VMware host servers• Diagnose and repair Windows Operating Systems• Perform day-to-day monitoring and maintenance for Windows Systems including installing updates, configuring/verifying backups, and conducting routine health checks• Troubleshoot and maintain numerous applications running on Windows systems including Microsoft Office, WSUS, and Symantec Backup Exec• Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions• Apply metrics to monitor performance and measure key project criteria• Prepare system documentation• Establish and maintain security, integrity, and business continuity controls and documents• Analyze, identify, and resolve business and/or technical problems using appropriate tools• Participate in special studies and stay current on emerging tools, techniques, and technologies• Conduct monitoring and perform routine maintenance for HBSS including installation of system updates, configuring/verifying backups, and performing regular health checks• Troubleshoot HBSS issues in relation to issues potentially caused by HIPS, firewall blocking, and whitelist/blacklist access rules

Installation Technician

• Sep 2017 - Apr 2021

• Design, Install, configure, and maintain LAN networks for security personnel within an international distributor, healthcare, and bank environment. • Utilize network services such as AD, DHCP, DNS, FTP, TFTP, etc. to execute network designs • Install and configure various network devices to include but not limited to, Window servers, Windows clients, Linux server, Linux clients, routers, switches • Utilize network management tools such as SNMP, SSH, Telnet, ICMP, RDP to troubleshoot and maintain devices • Utilize tools that include but not limited to event logs, command prompt, Visio, packet tracer, GNS3, Putty, and Wireshark• Integrate intrusion detection systems, CCTV, and access control systems together.• Integrate intrusion detection systems, CCTV, and access control systems with network services such as Active Directory and SailPoint• Install, program and service intrusion detection system panels and devices• Install, program and service Camera systems Install and service Fire Alarm panels • Install, program and service Access Control systemso Devices and panel types installed includes but not limited to Dsc power series, Dsc Neo, DMP XR 150/550, Bosh B9512 and B8512, Honeywell Vista 20/120/250, Honeywell Focus, Honeywell Focus forward, Exacq vision, HIK vision, Holis, Verint, Avigilon, Hanwha, Pelco, Honeywell Vista 250 fire, Honeywell Notifier, EST, Simplex 4007 ES/hybrid, Firelite, Kantech Standard/ Corporate/ Global, Software House/CCURE900, Prowatch, AMAG, Velocity, and Lenel

ITS FIELD MAINTENANCE TECHNICIAN

• Jun 2016 - Jul 2017