Experience

Henrys Tavern

• United States
• Restaurants
• 1 - 100 Employee

• Bartender

  • Aug 2016 - Present

  •Attentive to all guest needs to ensure exceptional service during low and high volume times. •Ability to produce a high volume number of drinks in a timely manner during busy shifts. •Created a warm and welcoming atmosphere to all guest. •Attentive to all guest needs to ensure exceptional service during low and high volume times. •Ability to produce a high volume number of drinks in a timely manner during busy shifts. •Created a warm and welcoming atmosphere to all guest.



Bottles & Wood

• United States
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Jul 2014 - Oct 2015

  •Directly provided excellent customer service in variety of forms, web, phone, and retail store to ensure customer expectations were met and to retain repeat business. •Developed sales and sale opportunities directly though business to business contact and third party platforms. •In charge of the entire process of order placement execution. •Effectively planned, implemented, and executed all trade shows from start to finish, including building customer relationships and executing sales. Show less



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• Restaurant Manager

  • 2013 - 2014

  •Lead a team of over 40 employees to provide a level of service that ensured every guest’s occasion was made special. •Carefully and diligently managed the budget and responsibilities of all aspects of a 4 million dollar restaurant. •Upheld and implemented corporate policies and standards. •Developed and trained team members to anticipate guest needs through intuitive and proactive measures to ensure a great guest experience •Lead a team of over 40 employees to provide a level of service that ensured every guest’s occasion was made special. •Carefully and diligently managed the budget and responsibilities of all aspects of a 4 million dollar restaurant. •Upheld and implemented corporate policies and standards. •Developed and trained team members to anticipate guest needs through intuitive and proactive measures to ensure a great guest experience



American Cruise Lines

• United States
• Leisure, Travel & Tourism
• 400 - 500 Employee

• Food and Beverage Manager

  • Apr 2013 - Jun 2013

  •Responsible for both FOH and BOH processes to ensure an exceptional fine dining experience is achieved to exceed our guest expectations at every meal. •Collaborated with Head Chef to ensure adequate quantities of food and beverage inventory were on hand to ensure guest satisfaction. •Anticipated passenger needs through intuitive and proactive measures. •Lead a team of 15 employees to offer an outstanding level of service to make our guest’s experience memorable and relaxing. •Responsible for both FOH and BOH processes to ensure an exceptional fine dining experience is achieved to exceed our guest expectations at every meal. •Collaborated with Head Chef to ensure adequate quantities of food and beverage inventory were on hand to ensure guest satisfaction. •Anticipated passenger needs through intuitive and proactive measures. •Lead a team of 15 employees to offer an outstanding level of service to make our guest’s experience memorable and relaxing.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Executive Team Leader of Guest Experience

  • May 2012 - Apr 2013

  •Awarded a permanent position after excelling in a summer internship •Spear-headed Target’s initiatives that focused on both guest retention and loyalty •Globally managed and collaborated Target’s goals and policies through multiple store branches •Led a team of over 40 employees in a fast paced environment through supervision and by examples to provide excellent customer service •Facilitated interviewing, development and training through HR policies to create confident team members •Carefully and diligently managed the budget and responsibilities of a 48 million dollar operation Show less