Application Analyst

• Sep 2020 - Present

Desktop Support Technician

• Feb 2018 - Sep 2020

Work with over 5000 endpoint devices and systems Support within a healthcare environment Heavy project work and support with multiple vendors I work with education materials and overall record of Knowledge-Based Articles.

Service Desk Specialist

• Jan 2017 - Feb 2018

Created and managed trouble tickets for the organization End-user education and problem resolution Large number of software packages and hardware to support

Repair Technician

• Jul 2015 - Jan 2017

Worked with customers and field technicians Created network environment for optical network terminals, including VLANs, Static IPs and service port configuration. Customer education was a large part of service provided Worked with customers and field technicians Created network environment for optical network terminals, including VLANs, Static IPs and service port configuration. Customer education was a large part of service provided

Inventory and Merchandise Specialist

• Aug 2014 - Jul 2015

Managed store inventory, ordering, and delivery Worked on overall product layout and organization Worked directly with customers for purchased deliveries and items Managed store inventory, ordering, and delivery Worked on overall product layout and organization Worked directly with customers for purchased deliveries and items

Operations Technician

• Feb 2014 - Aug 2014

Worked on client computers at a troubleshooting capacity Main job role was the inventory, shipping and receiving of customer products Certified items to like-new state Worked on client computers at a troubleshooting capacity Main job role was the inventory, shipping and receiving of customer products Certified items to like-new state