Cody Shepherd
Information Technology Support Manager at Miles Technologies- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
JE
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Experience
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Miles Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Information Technology Support Manager
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Jun 2022 - Present
Responsible for managing an IT Support Team to ensure excellent customer service while maintaining strategic visibility on both technical resolutions and optimal user experience.
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Information Technology Senior Support Specialist
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Nov 2021 - Jun 2022
Tier 2 escalation point for customer-related break-fix requests. This included everything from end-user workstation issues to network infrastructure troubleshooting.
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Education
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Rowan College at Burlington County
Associate's degree, Computer Science
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